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FS Products Warranty

Latest Updated: 8 Oct, 2020
FS sets out the warranty periods, based on the materials, workmanship, usage rate and the availability of the spare parts for each product, during which we will offer you a refund, exchange or repair service case-by-case. For items available for refund or exchange, the request must be submitted within the return/exchange window. For items marked as consumable, there is no warranty period and repair service is unavailable.
FS warranty covers only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or improper operation or repairs made by anyone other than FS or an FS authorized service provider.
Any such repair or replacement will not extend the warranty term for the products. At the customer's request and at the sole discretion of FS, replacement product may be shipped in advance of FS' receipt of alleged non-conforming product.
Networking
Sub-category Return
Window
Exchange
Window
Warranty
Period
Notes
Network Switches 30 days 30 days 5 years 1. Warranty for #84912, #72946, #72944, #72945, #80365, #90130, #90131, #90132, #103011 is 4 years.
2. Warranty for software of Cumulus switch is 1 year.
Network Adapter, Servers 30 days 30 days 3 years USB Adapters are consumable and there is no warranty.
Ethernet Media Converter 30 days 30 days 2 years  
Routers;
PoE Splitters / Injectors
30 days 30 days 1 year Return, exchange or repair is not available for #71172.
Security Unavailable 90 days 1 year  
Network Switches Accessories Unavailable Unavailable 1 year Power cord of switch has no warranty period.
PDU, UPS, Power System Unavailable Unavailable 1 year IEC60320 Power Cords and NEMA Power Cords have lifetime warranty and can be returned for exchange.
Wireless;
Video Conferencing
Unavailable Unavailable 3 years  
TAP Aggregation Unavailable Unavailable 5 years  
Extenders;
KVM
Unavailable Unavailable 1 year Warranty for KVM is 2 years.
Fibre Optic Transceivers
Sub-category Return
Window
Exchange
Window
Warranty
Period
Notes
100G/400G Transceivers;
50G/40G/25G Transceivers;
SFP Transceivers;
5G Wireless Network;
Firmware Upgrade Tool Kit for SFP/SFP+/XFP/QSFP+/QSFP28
30 days 30 days 5 years Exchange service is still available if there are quality issues within 1 year of the delivery date.
Direct Attach Twinax Cables (DACs);
Active Optical Cables (AOCs);
DAC/AOC Breakout Cables
30 days 30 days 5 years 1. Refund or exchange is not available for XFP & HP compatible cables unless there are quality issues.
2. Exchange service is still available if there are quality issues within 1 year of the delivery date.
32G/16G/10G Transceivers;
Digital Video Transceivers;
PON Transceivers;
30 days 30 days 5 years 1. Except for SR, LR, LRM and ER, the refund or exchange service is not available for other HP compatible transceivers unless there are quality issues.
2. Exchange service is still available if there are quality issues within 1 year of the delivery date.
10G SFP+;
10G BiDi SFP+
30 days 30 days 5 years Except for SR, LR and ER, the refund or exchange service is not available for other HP compatible transceivers unless there are quality issues.
Transceiver Accessories 30 days 30 days 5 years 30-day return is not available for Customised Labels.
Fibre Optic Cables
Sub-category Return
Window
Exchange
Window
Warranty
Period
Notes
MTP®/MPO Fibre Cabling Unavailable 30 days 1 year Exchange service is available if the item is defective on arrival (excluding MTP® PRO Trunk Cables, Customised MTP®/MPO Fibre Cables and MTP®/MPO Conversion Cables).
Fibre Patch Leads;
Ultra High Density Cables;
Fibre Cable Pigtails;
Armoured Patch Cables;
FTTA Patch Cables
Unavailable 30 days 1 year Exchange service is available if the item is defective on arrival (excluding customised cables).
Military Grade Fibre Cables;
Customised Armoured Patch Cables;
Indoor Multifiber Cables;
Indoor/Outdoor Multifiber Cables;
Polarization Maintaining(PM)
Fibre Cables
Unavailable Unavailable Consumable  
Fibre Cable Assemblies Unavailable Unavailable Consumable 30-day return service is available for Fibre Optic Adapters and Fibre Loopback if there are quality issues or not use/not open.
Racks & Enclosures
Sub-category Return
Window
Exchange
Window
Warranty
Period
Notes
FHD LC SC MTP® FAPs;
FHD Rack Mount;
Enclosure Accessories;
Racks & Cabinets
30 days 30 days 1 year 1. Repair service is not available for #111804.
2. 30-day return service is available for Racks & Cabinets if there are quality issues or not use/not open.
FHD Fibre Cassettes;
FHZ MTP®-LC Cassettes
30 days 30 days 1 year 30-day return is only available for in-stock items.
FHD Modular Panel Series;
FHD Wall Mount Series;
FHU 1U Patch Panels;
FHZ Premium Ultra Rack Mount;
Horizontal Cable Manager;
Vertical Cable Manager
30 days 30 days 1 year  
FHU MTP®-LC Breakout Panels 30 days 30 days 1 year 30-day return is only available for #43552, #43514.
Cable Ties;
Cable Labels
30 days 30 days Consumable  
WDM & Optical Access
Sub-category Return
Window
Exchange
Window
Warranty
Period
Notes
DWDM Mux Demux;
CWDM Mux Demux
30 days 30 days 3 years 30-day return is only available for #35887, #33485, #72430, #72433, #84492, #33489, #78163, #42937, #42972.
Amplifier Modules;
Dispersion Compensation
30 days 30 days 2 years 30-day return is only available for #72283, #72284, #36524#65781, #65779.
DWDM Add & Drop;
CWDM Add & Drop;
FMU Chassis & Accessories;
Customised Mux Demux & OADM
Unavailable Unavailable 1 year  
Line Protection;
DWDM Red/Blue Filter;
Fibre Monitoring;
FMT Chassis & Accessories
Unavailable Unavailable 1 year 30-day return is available for #39214.
Passive Components, TerminationUnavailable Unavailable Consumable 1. 30-day return is available for Optical Attenuators and Hot In-Stock Terminal Box, warranty period of #50550 is 1 year.
2. For PLC Splitters, its warranty period is 1 year and 30-day return is only available for in-stock items.
FMX 10G/100G Converged OTN Systems 30 days 30 days 2 years
LWDM Mux Demux Unavailable Unavailable 3 years
Cat5e/Cat6/Cat7/Cat8
Sub-category Return
Window
Exchange
Window
Warranty
Period
Notes
Patch Cables;
Pre-terminated Trunk Cables
30 days 30 days 1 year Return or repair service is not available for Customised Cables.
Bulk Cables 30 days 30 days 1 year Return or repair service is not available for Cable Assemblies & Tools.
Patch Panels & Wall Plates 30 days 30 days 1 year Repair service is not available for Network Wall Plates and Couplers & Jacks.
30-day return service is not available for Couplers & Jacks.
Testers & Tools
Sub-category Return
Window
Exchange
Window
Warranty
Period
Notes
Fibre Optic Cleaner 30 days 30 days Consumable Refund or exchange is not available for #92752.
Basic Fibre Tester;
Advanced Fibre Testing
30 days 30 days 1 year Return or repair service is not available for OTDR Fibre Launch Boxes.
Fibre Polish & Splice;
Fibre Optic Tools;
Copper Tools & Testers
Unavailable Unavailable Consumable Warranty for #13325, #13311, #13314, #13316 is 1 year.



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