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HomePolicyProduct Warranty

FS ensures that the products have gone through fully strict quality control from the purchase of raw materials to the entire manufacturing process. Besides, we warrant maintenance for defects in materials and manufacture to the original purchasers. If you have some problems with your products, FS provides maintenance service for those products that have not exceeded the after-sales warranty term.

 01:18

Warranty Term

For products that meet the following conditions, you can enjoy return or exchange services within 30 days from the original order delivery date.

Full Refunds: Returns or exchanges attributable to FS, such as products with defects or quality issues despite having all components and good appearance, cases of wrong, missing items or products that do not match the actual purchase. Full refunds also apply to returns or exchanges due to customer reasons, such as products that have not been unboxed with all components, and are returned in the original packaging.

Partial Refunds: Returns or exchanges where components are missing but the product’s appearance is undamaged and it is returned in the original packaging, or where the product or its appearance has been severely damaged by customer misuse, affecting its resale value.

The warranty term for all categories is shown in the table below,and it starts from the delivery date of the original order.

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Enterprise Switches

1/2.5G Enterprise Switches

10G Enterprise Switches

25G Enterprise Switches

40G Enterprise Switches

100G Enterprise Switches

Modular Enterprise Switches

Switches Custom & Accessories

30 days

5 years

1. The warranty period for #72944, #72945, #72946, #84912, #90131, #90130, #80365, #103011, #169148, #169149, #149844, #90132, #165979, #170148, #157457, #134655, #134656, #134657, #157434, #163157, #183384, #225479 is 4 years.

2. The warranty period for #240827,#240829,#240831 is 3 years.
3. 30-day return/exchange service is not available for #240827,#240829,#240831.

4. The warranty period for accessories is 1 year.

Data Center Switches

10G Data Center Switches

25G Data Center Switches

40G Data Center Switches

100G Data Center Switches

400/800G Data Center Switches

AI Data Center Switches

Modular Data Center Switches

30 days

5 years

200G Data Center Switches

Unavailable

Consumable

Switches Custom & Accessories

30 days

1 year

The warranty period for #191807,#184513,#110483,#110484,#110485,#110487 is 5 years.

PicOS® Enterprise Switches

1/2.5G PicOS® Switches

10/25G PicOS® Switches

40/100G PicOS® Switches

200/400G PicOS® Switches

30 days

5 years

The 5-year warranty includes switch hardware and software service support.

AmpCon™-Campus Platform

Accessories

Unavailable

Consumable

NVIDIA® Switches, UFM

NVIDIA® InfiniBand Switches

NVIDIA® Ethernet Switches

NVIDIA® Service

Unavailable

1 year

NVIDIA® UFM®

Unavailable

Consumable

PicOS® Data Center Switches

10/25G PicOS® Switches

40/100G PicOS® Switches

200G PicOS® Switches

400/800G PicOS® Switches

AI PicOS® Switches

30 days

5 years

The 5-year warranty includes switch hardware and software service support.

AmpCon™-DC Platform

PicOS® License & Service

Accessories

Unavailable

Consumable

PoE+ Switches

1G PoE+ Switches

2.5/5G PoE+ Switches

10G PoE+ Switches

25G PoE+ Switches

30 days

5 years

1. The warranty period for #90131, #90130, #80365, #103011, #169148, #169149, #90132, #165979, #170148, #157457 is 4 years.
2. The warranty period for #132532, #132529, #132528, #156739, #150492 is 2 years.
3. The warranty period for #149844, #157457 is 3 years.

Switches Custom & Accessories

30 days

4 years

1. The warranty period for accessories is 1 year.
2. 30-day return/exchange service is not available for accessories.

Small Business Switches

1G SMB Switches

30 days

2 years

1. The warranty period for #129517 is 1 year.
2. The warranty period for #157457 is 3 years.
3. The warranty period for #66144 is 4 years.
4. The warranty period for #160919, #166608, #160709, #166642, #160708, #160710 is 5 years.

2.5G SMB Switches

5/10G SMB Switches

30 days

5 years

Accessories

Unavailable

1 year

Industrial Ethernet Switches

1G Industrial Switches

2.5G Industrial Switches

10G Industrial Switches

30 days

5 years

Custom Switches & Accessories

Unavailable

1 year

Router, Security, NPB

Routers

30 days

3 years

Firewalls

Unavailable

90 days

1 year

Network Packet Brokers

Unavailable

5 years

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Wireless

Indoor Access Points

Outdoor Access Points

Wireless Controllers

30 days

3 years

30-day return/exchange service is not available for #84026, #84027, #84028, #143356.

Wi-Fi Routers

Unavailable

2 years

Airware Cloud

Unavailable

Consumable

Free trial for 2 years from March 1, 2023 to February 28, 2025.

Accessories

30 days

1 year

Cameras & Surveillance

Security Cameras

Video Recorders

Display & Control

Access Control

VMS Server

30 days

2 years

1. The warranty period for #174111,#174112,#174114,#174115,#190464,#174028,#174029,#189431,#190465 is 3 years.
2. The warranty for #174113,#174116 is 5 years.
3. The return period for #174111,#174112,#174114,#174115,#174008,#174009,#174010,#190464,#174026,#174027,#174028,#174029,#174121 is 3 days.
4. The return period for #189431,#190465 is 18 days.
5. The exchange period for #174111,#174112,#174114,#174115,#174116,#190464,#174008,#174009,#174010,#174026,#174027,#174028,#174029,#174121,#189431,#190465 is 7 days.

PoE Kits

Video Storage

Unavailable

Consumable

Accessories

Unavailable

1 year

Servers & Storage

Rack Servers

GPU Servers

Tower Servers

Edge Servers

High-Density Servers

Unavailable

3 years

30-day exchange service is not available unless there are quality issues.

Data Storage

KVM Extenders

Unavailable

Consumable

30-day exchange service is not available unless there are quality issues.

KVM Switches/Consoles

Unavailable

2 years

30-day exchange service is not available unless there are quality issues.

Power

Uninterruptible Power Supplies (UPS)

Auto Transfer Switch

Basic Rack PDUs

Metered Rack PDUs

Monitored Rack PDUs

Metered-by-Outlet Rack PDUs

Switched Rack PDUs

Switched Metered Outlet Rack PDUs

Power Cords

Unavailable

1 year

Network Adapters

NVIDIA® InfiniBand Adapters

NVIDIA® Ethernet Adapters

Unavailable

1 year

30-day exchange service is not available unless there are quality issues.

Intel®/Intel Based Ethernet Adapters

Broadcom® Ethernet Adapters

Unavailable

3 years

1. 30-day exchange service is not available unless there are quality issues.
2. The warranty period for #160021, #160023 is 5 years from the date of Intel's announcement of the end of life or discontinuance of the adapter products.

Router, Security, NPB

Routers

30 days

3 years

Firewalls

Unavailable

90 days

1 year

Network Packet Brokers

Unavailable

5 years

Fiber TAPs

30 days

1 year

Media Converters, Extenders

Copper to Fiber Media Converters

Fiber to Fiber Media Converters

PoE Media Converters

Industrial Media Converters

Media Converter Chassis

30 days

2 years

PoE Extenders

Unavailable

1 year

30-day return/exchange service is not available unless there are quality issues.

Conferencing, Phones

Conference Cameras

Webcams & Headsets

Speakerphones & Accessories

Interactive Displays

30 days

2 years

1. The warranty period for #185749 is 1 year.
2. 2-year warranty service is not available for #174130.

IP Phones

IP PBXs

Telephony Cards

VoIP Gateways

30 days

1 year

The warranty period for #139597 is 5 years.

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

InfiniBand Networking

1.6T XDR InfiniBand

800G NDR InfiniBand

400G NDR InfiniBand

200G HDR InfiniBand

100G EDR InfiniBand

InfiniBand DAC/AOC Cables

30 days

5 years

Ethernet Networking

800G OSFP/QSFP-DD

400G OSFP/QSFP112/QSFP-DD

200G QSFP-DD/QSFP56

Ethernet DAC/AOC Cables

AI Data Center NICs

30 days

5 years

200/400/800G Custom

Unavailable

5 years

30-day return/exchange service is available for regular semi-finished products, just not for special custom products.

10/25/40/100G Modules

100G QSFP28/SFP-DD

50G QSFP28/SFP56

40G QSFP+

25G SFP28

10G SFP+

Converter/Fibre Channel

30 days

5 years

1. For Fiber Optic Transceiver products (Except Transceiver Accessories), exchange service is still available if there are quality issues within 1 year from the delivery date.
2. Except for SR, LR, LRM and ER, the exchange service is not available for other HP compatible transceivers unless there are quality issues.

10/25/40/100G Custom

Unavailable

5 years

30-day return/exchange service is available for regular semi-finished products, just not for special custom products.

1/2/4G Modules

2.5G SFP

1G SFP

1G BiDi SFP

100M SFP

1G SONET/SDH SFP

Fibre Channel

30 days

5 years

Exchange service is still available if there are quality issues within 1 year from the delivery date.

1/2/4G Custom

Unavailable

5 years

30-day return/exchange service is available for regular semi-finished products, just not for special custom products.

DAC/AOC/AEC Cables

800G/1.6T DAC/AOC

400G DAC/AOC

200G DAC/AOC

100G DAC/AOC

50/56G DAC/AOC

40G DAC/AOC

1/10/25G DAC/AOC

30 days

5 years

DAC/AOC/AEC Custom

Unavailable

5 years

30-day return/exchange service is available for regular semi-finished products, just not for special custom products.

Optical Transmission

10G CWDM/DWDM SFP+

25G CWDM/DWDM SFP28

100G DWDM QSFP28

1G CWDM/DWDM SFP

Coherent 200/400G DWDM

30 days

5 years

Exchange service is still available if there are quality issues within 1 year from the delivery date.

Optical Transmission Custom

Unavailable

5 years

30-day return/exchange service is available for regular semi-finished products, just not for special custom products.

Wireless & Access

50G SFP56 for 5G Wireless

25G SFP28 for 5G Wireless

10G SFP+ for 4G Wireless

GPON, EPON, 10G EPON

XGSPON, XGPON, Combo

30 days

5 years

Except for SR, LR and ER, the refund or exchange service is not available for other HP compatible transceivers unless there are quality issues.

Wireless & Access Custom

Unavailable

5 years

30-day return/exchange service is available for regular semi-finished products, just not for special custom products.

Others

FS BOX

Loopback Modules

100G CFP/CFP2/CFP4

10G XFP/X2

30 days

5 years

1. Exchange service is still available if there are quality issues within 1 year from the delivery date.
2. 30-day return service is not available for Customized Labels and Plastic Packaging Clamshell Box.

SDI Modules

Unavailable

5 years

Accessories

Unavailable

Consumable

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

MTP®/MPO Fiber Cables

MTP®/MPO Jumpers

MTP®/MPO Trunks

MTP®/MPO Harnesses

30 days

1 year

MTP®/MPO Conversions

MMC Jumpers

MTP®/MPO Cables Custom

Unavailable

1 year

The warranty period for #226629, #226631, #226633, #226635, #226637, #226639, #226641, #226643 is 3 years.

Fiber Patch Cables

OS2 9/125 Single Mode

OM5 50/125 Multimode

OM4 50/125 Multimode

OM3 50/125 Multimode

OM1/OM2 Multimode

30 days

1 year

Patch Cables Custom

Unavailable

1 year

Specialty Fiber Cables

Armored Cables

High Density Cables

FTTA Systems

Mode Conditioning Cables

30 days

1 year

In the case of not affecting secondary sales, 30-day return/exchange service is only available for standard in-stock items.

Industrial Cables

Multifiber Cables

Polarization Maintaining (PM) Cables

Unavailable

1 year

The return/exchange period for #185933, #185934 is 30 days.

Fiber Pigtails

Simplex Pigtails

12 Fibers Pigtails

30 days

1 year

Pigtails Custom

Unavailable

1 year

Fiber Optic Connectivity

Fiber Optic Adapters

Fiber Optic Attenuators

Fiber Loopbacks

30 days

1 year

In the case of not affecting secondary sales, 30-day return/exchange service is only available for standard in-stock items.

Fiber Optic Connectors

Fiber Optic Fan-Out Kits

Unavailable

1 year

1-year warranty service is not available for #105341.

Cleaners & Tools

Fiber Optic Cleaners

30 days

2 years

1. For Pen Cleaners and Sticks & Wipes, 30-day return/exchange and 2-year warranty service are not available for #190742, #190743.
2. For Reel Type Cleaners, 30-day return/exchange service is not available, and the warranty period for accessories is 3 years.

Fiber Optic Tools

Unavailable

Consumable

The warranty period for Fiber Optic Tool Kits is 1 year.

Fiber Inspection

30 days

1 year

For Fiber Optic Inspection, in the case of not affecting secondary sales, 30-day return/exchange service is only available for standard in-stock items.

Splitters & Closures

PLC Splitters

Unavailable

Consumable

The warranty period for LGX PLC, FHD® PLC and 1U Rack Mount PLC is 1 year.

Fiber Splice Closures & Accessories

Unavailable

1 year

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Fibre Optic Panels

LC Fiber Optic Panels

SC Fiber Optic Panels

ST Fiber Optic Panels

MTP®/MPO Fiber Optic Panels

MDC Fiber Optic Panels

Multimedia Copper/Fiber Panels

30 days

1 year

Fibre Optic Cassettes

MTP®/MPO-LC/SC/MDC Cassettes

TAP Cassettes

30 days

1 year

In the case of not affecting secondary sales, 30-day return service is only available for standard in-stock items.

MTP® Conversion Cassettes

Splice Cassettes

Unavailable

Consumable

30-day exchange service is not available unless there are quality issues.

MTP® Mesh Cassettes

Unavailable

1 year

Fibre Optic Enclosures

Rack Mount Enclosures

Wall Mount Enclosures

Enclosure Accessories

30 days

1 year

Cable Managers

Horizontal Cable Managers

Vertical Cable Managers

Accessories

30 days

1 year

Cable Management Software

Convoluted Tubing

Unavailable

Consumable

Cable Ties

30 days

Consumable

Racks & Cabinets

Wall Mount Cabinets

Server Cabinets

Open Frame Racks

Shelves & Accessories

30 days

1 year

1. 1-year warranty service is not available for #111804.
2. 1-year warranty and 30-day exchange service is not available for #168824, #168825.
3. 30-day return/exchange service is not available for #191509 unless there are quality issues.

Network Cabinets

Unavailable

Consumable

Labels ＆ Printers

Cable Labels

30 days

Consumable

Label Printers

Accessories

30 days

1 year

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Access Networks

FMT Series

Unavailable

1 year

1. The warranty period for #35924, #35925, #35926, #36524, #65789, #66122, #69350, #72283, #72284, #65779, #65781, #72427, #65783 is 2 year.
2. 30-day return service is available for #39214, #65781, #65779.
3. 30-day exchange service is available for #92056, #30515, #65779, #65781, #65783, #72700, #70414, #70413, #66922, #66915, #39214.

M6200 Series

30 days

2 years

1. The warranty period for #107368 is 1 year.
2. 30-day return service is not available for #107367,#121328,#109705,#111052,#190252,#188015 and #120424.
3. 30-day exchange service is not available for #190252 and #188015.

MS8100 Series

Unavailable

2 years

Data Center Interconnect

DCP Series

NX N40 Series

Unavailable

2 years

The warranty period for #153141 is 1 year.

D7000 Series

Unavailable

3 years

D710 Series

M6500 Series

M6800 Series

30 days

2 years

30-days return/exchange service is not available for #191946.

AmpCon™-T Platform

Unavailable

Consumable

PON Networks

Optical Line Terminals

Unavailable

3 years

1. The warranty period for #143753, #192934 is 2 years.
2. For #154792, #154793, #154794, return/exchange service is still available if there are quality issues within 180 days from the delivery date.

Optical Network Terminal（ONT）& Optical Network Unit (ONU)

Optical Distribution Network

Unavailable

1 year

1. For #154795, #154796, return/exchange service is still available if there are quality issues within 180 days from the delivery date.
2. The warranty period for #133619 & #185594 is 5 years, and 30-day return/exchange service is available.

3. For #168844, return/exchange service is still available if there are quality issues within 1 year from the delivery date.

PON Transceivers

30 days

5 years

Open Line System

Optical Amplifiers

DWDM Open Line System

Unavailable

2 years

1. 30-day return/exchange service is available for #107366.
2. 30-day exchange service is available for #107367, #121328.
3. The warranty period for #216505, #216507 and #216509 is 3 years.

Dispersion Compensation

30 days

2 years

1. 30-day return/exchange service is not available for #188132, #188131, #72427, #65783.
2. The warranty period for #65783 is 3 years.

Fibre Monitoring

Unavailable

1 year

1. The warranty period for #216495 and #216497 is 3 years.

Optical Protection

30 days

1 year

1. Warranty for M6200 Series is 2 years.
2. For Line Protection category, 30-day return is only available for M6200 Series.
3. 30-days return/exchange service is unavailable for #216493 and #216513.
4. The warranty period for #216493 and #216513 is 3 years.

Chassis & Accessories

Unavailable

Consumable

Mux Demux & OADM

DWDM Mux Demux

LWDM Mux Demux

Unavailable

3 years

1. 30-day return service is available for DWDM Mux #33485, #72430, #72433, #84492.
2. 30-day return/exchange service is available for DWDM Mux #35887.
3. The warranty period for #166000, #166001, #166004 is 2 years.

CWDM Mux Demux

30 days

3 years

DWDM/CWDM OADM

Custom Mux Demux & OADM

Chassis & Accessories

Unavailable

1 year

The warranty period for #161919 is 2 years.

Transponders & Muxponders

1G/10G/25G Transponder

100G/200G/400G Transponder

10G/200G/400G Muxponder

Chassis & Accessories

Unavailable

2 years

1. The return period for #107365, #111053, #111049, #129994, #39214, #107371, #204099, #96454, #111050, #107372, #116144, #116884 is 30 days.
2. The exchange period for #30515, #107365, #92056, #111053, #111049, #129994, #39214, #107371, #204099, #111052, #96454, #111050, #66915, #107372, #116144, #116884 is 30 days.
3. The warranty period for #30515, #92056, #39214, #70413, #66915, #66922, #70414, #190253 is 1 year.
4. The warranty period for #30515, #216457, #216461, #216459, #216503 is 3 years.

Optical Passives

PLC Splitters

Unavailable

Consumable

The warranty period for LGX PLC, FHD® PLC and 1U Rack Mount PLC is 1 year.

FWDM Filters

xWDM/xPON Multiplexers

Unavailable

1 year

Transceivers

Coherent 200/400G DWDM

30 days

5 years

The warranty period for M-CFP2-DCO is 2 years.

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Copper Patch Cords

Cat5e Patch Cords

Cat6 Patch Cords

Cat6a Patch Cords

Cat7 Patch Cords

Cat8 Patch Cords

Phone Cables

30 days

1 year

Patch Cords Custom

Unavailable

Consumable

Cable Trunks

Cat5e Trunk Cables

Cat6 Trunk Cables

Cat6a Trunk Cables

30 days

1 year

Trunk Cables Custom

Unavailable

1 year

Bulk Copper Cables

Cat5e Bulk Ethernet Cables

Cat6 Bulk Ethernet Cables

Cat6a Bulk Ethernet Cables

Cat7 Bulk Ethernet Cables

Cat7a Bulk Ethernet Cables

Cat8 Bulk Ethernet Cables

Outdoor Bulk Ethernet Cables

30 days

1 year

Bulk Cables Custom

Unavailable

1 year

Patch Panels

Cat5e Patch Panels

Cat6 Patch Panels

Cat6a Patch Panels

Blank Patch Panels

Patch Panels Custom

30 days

1 year

Connectors & Jacks

Inline Couplers

Keystone Jacks

Connectors/Plugs

Boot Covers

Unavailable

1 year

Industrial Copper Systems

Industrial Patch Cords

Industrial Bulk Copper Cables

Industrial Couplers

30 days

1 year

Industrial Faceplates

Unavailable

Consumable

Faceplates & Boxes

Faceplates

Surface Mount Boxes

Faceplate Frame

Accessories

30 days

1 year

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Fiber Optic Testers

OTDR

Fiber Inspection

Optical Power Meters

Visual Fault Locators

Light Sources

Optical Multimeters

Fiber Identifiers

Optical Talk Sets

30 days

1 year

For OTDR and Fiber Optic Inspection, in the case of not affecting secondary sales, 30-day return/exchange service is only available for standard in-stock items.

Fiber Optic Tools

Fibre Optic Tool Kits

Unavailable

1 year

Fiber Cleavers

Fiber Polishing

Fiber Strippers

Fiber Slitters

Fiber Cutters

Unavailable

Consumable

Fiber Optic Cleaners

Pen Cleaners

Sticks＆Wipes

30 days

2 years

30-day return/exchange and 2-year warranty service are not available for #190742, #190743.

Reel Type Cleaners

Unavailable

3 years

Copper Tools

Network Tool Kits

Punch Down Tools

Cable Strippers

Unavailable

Consumable

The warranty period for #173503, #173504, #173505, #173507 is 1 year.

Copper Testers

Cable Testers

Cable Certifiers

Unavailable

1 year

Cable Qualifiers

30 days

1 year

Warranty Limitations

Free warranty items:

During the warranty term, FS’s warranty only covers defects caused by normal use and logistics damage, quality problems, etc. And we will pay for the round-trip freight for the warranty items.

Free warranty exclusions：

1. The products have exceeded the warranty term.

2. Damage caused by unauthorized disassembly, modification and any other human factors.

3. Damage caused by natural disasters such as impact, fire, lightning, flooding or human negligence.

4. Damage caused by improper operation to equipment shells, power supplies, etc. during use.

5. Please note that customized products may only change or cancel an order for Product(s) up until the time we begin manufacturing the products unless approved.

If you have any questions about our product, please contact us.

FAQ

Q: What should I do if I want to cancel my order?

A:
If you have not completed payment for the order, you can click "Cancel Order" in Order Details. If you have already paid for it, please contact your account manager immediately to cancel the order and receive a refund. Please note that most orders are automatically transmitted to our warehouse systems to process, therefore it may not always be possible to cancel your order. Your account manager will assist you in this matter. Orders containing customized items or other special conditions cannot be canceled once they have entered the "processing" status.
Q: Do I have to pay the shipping cost for the repair products?

A:
During the warranty term, we will repair your products that meet our warranty items for free, and we will pay for the round-trip freight for the warranty products.
Q: Where should I return the products to?

A:
Once your warranties are approved, you will get an RMA form to process the return. The RMA form will instruct you to return the products accordingly.
Q: What events, activities, or actions invalidate my free warranty?

A:
1. The products have exceeded the warranty term.
2. Damage caused by unauthorized disassembly, modification, and any other human factors.
3. Damage caused by natural disasters such as impact, fire, lightning, flooding, or human negligence.
4. Damage caused by an improper operation of equipment shells, power supplies, etc. during use.
Q: What if my product warranty expires when I send it back for repair?

A:
We calculate the warranty term according to the time you submit the RMA. As long as you submit the application within the warranty term and send it back as specified, it is considered to be within the warranty term.
Q: How can I process a return for a PicOS® License?

A:
We regret to inform you that the software does not support returns or exchanges. However, we can assist you in transferring the license to a more suitable device. Please contact your sales for further assistance.
Q: How do I transfer a PicOS® license?

A:
When your license is confirmed to meet the transfer requirements, we will assist you with this process. Additionally, ensuring that your technical support services are still within the valid period is important. Please contact your sales for more information.

Product Warranty

FAQ

Q: What should I do if I want to cancel my order?

Q: Do I have to pay the shipping cost for the repair products?

Q: Where should I return the products to?

Q: What events, activities, or actions invalidate my free warranty?

Q: What if my product warranty expires when I send it back for repair?

Q: How can I process a return for a PicOS® License?

Q: How do I transfer a PicOS® license?