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Returns & Refunds

Make the return process as easy as possible

Returns & Refunds

All returns must be accompanied by an approved RMA from FS. Please confirm orders receipt and delivered through Order History before starting a return, and then follow the below steps to process the refunds, exchanges, or repairs accordingly.

1.Refunds

Refunds will be processed after FS receives and inspects the returned items. It will take about 5 business days to receive the refund.

Click "Returns & Refunds" below to get started.

After an approval, return items with an RMA form.

FS will inspect the items once received.

Refunds will be processed according to your request.

2.Exchanges

If the replacement units are in stock, it can be shipped within 1 business day. If the replacement units are out of stock, your account manager will inform you once it is shipped.

Click "Returns & Refunds" below to get started.

After an approval, return items with an RMA form.

FS will inspect the items once received.

The items will be shipped out after repair & test.

3.Repairs (within Warranty Period)

Free repair service is available for most items (excluding consumables) within the warranty period. FS will ship out the repaired items after test and verification.

Click "Returns & Refunds" below to get started.

After an approval, return items with an RMA form.

FS will inspect the items once received.

The items will be shipped out after repair & test.

To apply for refunds or exchanges, the return request should be submitted within 30 days of the delivery date. For products that are eligible for repair, repair request should be submitted within the warranty period to enjoy free repairs. In case the warranty period expires, repairs can still be offered but a certain fee will be charged case by case.

The items must be returnable or have an authorized warranty period to enjoy FS return services. To review your item’s return eligibility and warranty period, please check FS Products Warranty.

Return Support


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