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  • About Us
    FS is a global leading communications hardware and project solutions provider. We are dedicated to helping you build, connect, protect and optimize your optical infrastructure.
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Returns & Refunds

Make the return process as easy as possible

Returns & Refunds

All returns must be accompanied by an approved RMA from FS. Please confirm orders receipt and delivered through Order History before starting a return, and then follow the below steps to process the refunds, exchanges, or repairs accordingly.

1.Refunds

Refunds will be processed after FS receives and inspects the returned items. It will take about 5 business days to receive the refund.

Click "Returns & Refunds" below to get started.
After an approval, return items with an RMA form.
FS will inspect the items once received.
Refunds will be processed according to your request.

2.Exchanges

If the replacement units are in stock, it can be shipped within 1 business day. If the replacement units are out of stock, your account manager will inform you once it is shipped.

Click "Returns & Refunds" below to get started.
After an approval, return items with an RMA form.
FS will inspect the items once received.
The replacement will be shipped out.

3.Repairs (within Warranty Period)

Free repair service is available for most items (excluding consumables) within the warranty period. FS will ship out the repaired items after test and verification.

Click "Returns & Refunds" below to get started.
After an approval, return items with an RMA form.
FS will inspect the items once received.
The items will be shipped out after repair & test.

To apply for refunds or exchanges, the return request should be submitted within 30 days of the delivery date. For products that are eligible for repair, repair request should be submitted within the warranty period to enjoy free repairs. In case the warranty period expires, repairs can still be offered but a certain fee will be charged case by case.

The items must be returnable or have an authorized warranty period to enjoy FS return services. To review your item’s return eligibility and warranty period, please
check FS Products Warranty.

Note: This return policy do not restrict legal right of cancellation. For more, please check our Withdrawal Page.

Return Support

Where should I return the items to?

Once your returns are approved, you will get an RMA form to process the return. The RMA form will instruct you to return the items accordingly.

How can I return an item if I'm not registered or submitted the order via emails?

You can return an item through "Product Return Request".

Do I need to pay the return shipping cost or customs?

If the return is due to an error on FS (you received an incorrect or defective item, etc.), FS will cover all the shipping cost. Otherwise, the return shipping cost should be born by your own.

Usually, international orders may cause customs duties on import and export. If the items are returned from abroad, and the return is due to our error (you received an incorrect or defective item, etc.), we will cover the custom duties.

Packages returned without authorization or that are not acceptable for return will be rejected or be shipped back to you at your expense.

How can process the return if I'm qualified for free returns?

You can print a free return shipping label on the "Return Detail" page after the return request is approved. If you don't find that shipping label, please contact your account manager to get the shipping label.

How will I receive the refund?

In most cases, we will refund you the returned items in the original method you paid for them. Also, you can refund it to your FS account as FS Credit which can be used for future orders.


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