Need Help

Chat live with us

Live Chat

Want to call?

+49 (0) 8165 80 90 517

Germany

Country/Region

Germany

Language/Currency

English / € EUR

  • Deutsch / € EUR
  • English / € EUR
Basket
Your Shopping Basket Is Empty.

Terms and Conditions

General Terms and Conditions of Business

Fs privacy_icon.png

Thank you very much for your interests in FS and our products. Please read this general terms and conditions (GTC) carefully. By your registration, sign-in, usage of the services or other actions, you acknowledge that you have read and understood, and agree to accept and be bound by the terms and conditions listed. By accepting this agreement, you agree to accept all constraints, including accepting FS to reserve the right to modify the terms and conditions at any time without further notice to you. You can sign in on our website to check the latest version.

  • General Provisions
  • Contracting Party, Conclusion of Contract
  • Language of Contract, Saving of Contract Text
  • Terms of Delivery
  • Payment Terms
  • Reservations of Title
  • Warranty and Guarantees Claims
  • Liability
  • Intellectual property rights and Confidentiality
  • Export and Import Licenses
  • Dispute Resolution

General Provisions

For any time the contract concluded with us, the payment method chosen by you depends on:

Bank Transfer

We accept your order by sending a declaration of acceptance in separate e-mail, in which we give you our bank details.

Credit/Debit card

By submitting the order, you also transmit your credit/debit card data to us at the same time. Once you have become a legitimate cardholder, we will ask your credit/debit card company to initiate the payment transaction and accept your offer.

PayPal

In the order process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.

Sofort

After submitting the order, you will be able to access the website of the online payment provider through our online store.

For all orders via our online shop by consumers and entrepreneurs the following terms and conditions apply.

A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to his commercial or self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity which, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity.

These General Terms and Conditions shall also apply to future business relations with entrepreneurs without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions of business, their validity is hereby objected to; they only become an integral part of the contract if we have expressly agreed to them.


Contracting Party, Conclusion of Contract

The sales contract is concluded with FS.COM GmbH.

By placing an order on our website, we make a binding offer to conclude the contract for these articles. You can add any FS products into the shopping basket without obligation. The contract is concluded by clicking “proceed to Paypal/Sofort/iDEAL (for payment by Paypal/Sofort/iDEAL), Confirm to Payment (for payment by Credit/Debit Card) or Submit Order (for payment by Bank Transfer)” in checkout page. It means you accept the offer of the goods contained in the shopping basket. Immediately after submitting the order, you will receive a confirmation email.

You can correct the order information when orders haven't entered the dispatch process by informing your sales representative in advance in written notice. Orders containing customized items or in other special conditions cannot be updated or canceled once they enter “processing” status.


Language of Contract, Saving of Contract Text

The language available for the conclusion of the contract is German.

We save the contract text and send you the order data by e-mail. You can also view the Terms and Conditions at any time here on this page. You can view detail order history in “My Account” after sign in.


Terms of Delivery

FS.COM GmbH offers delivery options including UPS STANDARD, UPS SAVER, UPS EXPRESS, DHL EXPRESS, DHL EXPRESS 9:00 service, UPS Express Plus Next day 9:00 Service, etc. And orders qualified for FREE Delivery are shipped by UPS STANDARD or DHL EXPRESS. If the customer needs to change shipping address or shipping method, any additional fee should be born by the customer. You can check more details on checkout or delivery policy page.

You also have the option of picking up at FS.COM GmbH, NOVA Gewerbepark, Am Gfild 7, 85375 Neufahrn b. Freising, Germany for the following business hours: 8:30 am to 5:30 pm after prior confirmation.

Damaged goods during transportation should be notified by the buyer to the seller. And if any delay is caused by the logistics company, please inform your sales representative at the first moment. We may guide you about the remedy procedures. But FS will not be responsible for the possible lose. To ensure that each customer will receive the items as soon as possible, your order may be shipped in multiple packages without additional charges from FS.

For air transportation or maritime transportation, customers need to know whether they should pick up the goods at the airport or sea port. If customers can pick up the goods at the airport or sea port, it is necessary to know the documents that need to be prepared and the fees to be paid. If customers cannot pick up the goods, they should negotiate with the sales about door-to-door service and the cost in advance.


Payment Terms

In addition to the stated product prices, shipping costs are added. And in accordance with applicable laws, FS.COM GmbH is also obliged to charge VAT for orders delivered to listed regions. You can find out more about the subtotal amount on checkout page. Besides, additional charges for customs clearance would have to be born by the recipient once the package reached the destination country.

We accept the following payment methods.

Bank Transfer

On checkout page, FS provides bank account details for you to complete payment in bank. FS Finance Department will check amount and update payment status regularly. You can also keep the payment receipt issued by bank and send it to your sales representative for quicker response.

You can also find FS account information in payment methods page or order details page (if you choose to pay by Bank Transfer).

Credit/Debit card

After you place an order and choose to pay by credit/debit Card, simultaneously you need to provide your card details at next page. For security, FS.COM GmbH will not save any of your credit card data. FS.COM GmbH will ask your credit card company to initiate the payment transaction immediately after ordering. The payment transaction is carried out automatically by the Credit/Debit card company and the amount will be deducted. We do not add any credit card surcharges. However, a transaction fee might be charged by the issuing bank. You can contact your bank directly if you require more information regarding this.

Note for Payment Information:
Your billing name, address and phone number must match the information that appears on your credit card. We reserve the right to cancel any order that does not match these criteria without advance notification you if there is a suspected security breach.

PayPal

During the order process, you will be re-directed to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you have to sign in or register (for client without Paypal account), identify yourself with your access data and confirm the payment order to us. After placing the order, FS asks PayPal to initiate the payment transaction. It will be carried out automatically by PayPal immediately afterwards.

Sofort

During the order process, you will be re-directed to the website of the online provider Sofort. You should provide bank details (the country your bank card is issued and bank name, BLZ, IBAN or BIC) to proceed payment. After placing the order, FS.COM GmbH asks Sofort to initiate the payment transaction. It will be carried out automatically by Sofort immediately afterwards.

iDEAL

During checkout, select “iDEAL“ as payment method you will be re-directed to the website of the online provider iDEAL. Select your bank from the drop down menu and click “Pay“. You can choose to pay through online bank or mobile bank APP. Just fill in the account information or scan the QR code with your mobile bank APP in order to proceed the payment. After placing the order, FS asks iDEAL to initiate the payment transaction. It will be carried out automatically by iDEAL immediately afterwards.

Purchase Order

The purchase order(PO) is a legally binding document between purchasers and FS.COM GmbH. It should define every single detail of the purchase, such as quantities, agreed prices, delivery date and so on.

Under an agreed payment term & condition, purchase orders from approved customers are accepted by us and allow you to buy and receive products or services without immediate payment.

FS.COM GmbH now offers standard Net 30 term for purchase orders to approved businesses. Other payment terms such as Net 15, Net 45, etc, are also available per your business requests.


Reservations of Title

Every item delivered remains property of FS until payment has been fully made. For entrepreneurs, the following shall apply in addition.

We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; all claims arising from this resale are assigned to us in advance - irrespective of any combination or mixing of the reserved goods with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.


Warranty and Guarantees Claims

Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages on our website.

Customer service: You can contact our customer service for questions, suggestions and complaints on weekdays from 8:30 am to 5:30 pm by calling +49 (0) 8165 80 90 517 or by legal@fs.com.


Liability

The content of FS website has been created to the best of their knowledge and belief and has been checked at the time of this writing. FS asks for your understanding, that nevertheless they cannot guarantee the function, actuality, rightness, completeness or quality of information (our own as well as other authors).

FS assumes liability for the company and its vicarious agents - without having agreed the amount of damages - if fundamental contractual obligations or common business practices were violated. Liability in such cases shall be restricted to typical, foreseeable damage. There shall be no liability for loss of prospective profits or damage from the claims of third parties against the ordering party.

FS shall not be liable, outside the obligation to deliver, for slight negligence on the part of its vicarious agents.

Liability of FS for its own intentional and grossly negligent conduct and that of its vicarious agents, as well as liability under product liability law, shall remain unaffected by the above restrictions to liability. Liability for slight negligence shall be excluded.

Employees of FS who are active as vicarious agents of FS vis-à-vis the ordering party shall not be personally liable towards the ordering party in the case of slight negligence.

Liability of FS, as well as of its legal representatives and vicarious agents, for damage from violation of life, body, or health contrary to duty shall remain unaffected.


Intellectual property rights and Confidentiality

If a third party should assert claims against the ordering party for the violation of industrial property rights, copyrights relating to the supplied products, the ordering party shall be obliged to give immediate notification thereof. FS shall have the right, if applicable with the support of the ordering party, but at its own expense, to conduct all negotiations for a settlement or any legal proceedings arising therefrom.

If the supplied products have been built in accordance with designs or instructions of the ordering party, the ordering party shall indemnify FS against all claims, liabilities, burdens and costs that are asserted by third parties due to violations of patents, trademarks or samples. A reasonable advance on any costs of legal proceedings shall be granted to FS.

FS shall be obliged to use all knowledge of company secrets and of information that can be classified as confidential it acquires as part of the contractual relationship only for the purpose of implementing this contract. Both parties shall treat all documents and information they receive in and during the fulfillment of a contract with confidentiality and for as long as such documents and information have not become generally known.

These obligations shall also remain in effect after the end of a contract and shall also be imposed on third parties in the case of permitted passing on of documents and information to third parties.


Export and Import Licenses

Products and Technical know-how supplied by FS are intended for use and to remain in the country of delivery agreed with the ordering party. Re-exporting of contractual products - individually or integrated in a system - may require the ordering party to obtain a license and shall be subject to the foreign trade regulations of the Federal Republic of Germany or of the other country of delivery agreed with the customer. The ordering party must obtain information on these regulations itself in accordance with German provisions from the the Federal Office for Economic Affairs and Export Control, 65760 Eschborn/Taunus. Regardless of whether the ordering party specifies the definitive destination of the supplied contractual products, the ordering party shall itself be responsible for obtaining any necessary licence from the pertinent foreign trade authorities before exporting such products.

Any further delivery of contractual products to third parties by the ordering party, with or without the knowledge of FS, shall at the same time require the transfer of the export licence conditions. The ordering party shall be liable to FS for the correct observance of these conditions.


Dispute Resolution

The European Commission provides an online dispute resolution platform (OS) which you can find at http://ec.europa.eu/consumers/odr/. We are not obliged or willing to participate in a dispute settlement procedure before a consumer arbitration board.


Thanks for your feedback.

Your opinion matters to us. We'll review and use it to improve the FS website for future visits.

Share Feedback

Thanks for visiting FS. Your feedback will help us provide customers a better experience.

How likely are you to recommend FS to your friends?*

1
2
3
4
5
Not likely Extremely likely

Please select a topic for your feedback.*

0/1000

If you would like to hear back from us, please leave your contact information.