FS.COM GmbH NOVA Gewerbepark, Building 7 Am Gfild 7, 85375 Neufahrn, Germany
+49 (0) 8165 4099 260
10:00am - 12:00pm (UTC/GMT+2), 2:00pm - 5:30pm (UTC/GMT+2) | Lundi - Vendredi
1. FS provides more delivery options to addresses within the 55 European countries. You can choose on the checkout page according to time schedule and costs.
2. You can choose pickup service at the checkout page. During the pandemic, some warehouses can not provide pickup service temporarily, and information will be subject to change at checkout.
Any items with “Free Delivery” message on the product page are eligible for the free delivery service. Orders over 79 € (excl. VAT) can enjoy free delivery service and will be dispatched by the shipping carriers we choose according your location.
Oversized or heavy items, or certain customized fibers (without “Free Delivery” message on product page) are not included in this offer for free delivery.
Munich Warehouse offers in-time support and delivery
Large inventory and automatic warehouse management
Smart order processing procedure ensures fast shipping
Multiple logistics partners, quick pickup and secure delivery
Local warehouse in Munich and welcome to visit FS
Dedicated customer support offers 24/7 assistance
How much is the delivery cost?
The delivery cost is determined by your delivery address, address type, weight/size of parcel, and the delivery option you choose. For orders which are below 79,00 €, or contain oversized/ heavy items, you can check the exact delivery cost on the checkout page.
How can I know if my order has been shipped?
Once your package leaves our warehouse, we'll send you a shipment notification email. This email includes the carrier name, tracking number, shipping date and items' details. You can click the tracking number to track your package on the carrier's website.
What happens if my parcel is damaged or lost during shipment?
If you have already received your order and find that it is damaged, please take photos or videos on site and send them to us. FS will be in direct contact with the carrier to resolve the issue as quickly as possible, avoiding more inconvenience caused to you. Once get approval that damage is caused by shipping, your account manager will guide you how to return damaged ones to us for an exchange or refund. More about return service, you may refer to our Return Policy.
If you find that your parcel is missing, please inform your account manager at the first moment. FS will guide you about the remedy procedures accordingly.