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About FS
Delivery Time and Pickup Service
FS uses the best carriers in the business to make sure your order gets to you on time. And for orders qualified for free delivery, FS offers different delivery options according to your location to make sure orders delivered within 1-3 business days from our warehouse located in:

FS.COM GmbH NOVA Gewerbepark, Building 7 Am Gfild 7, 85375 Neufahrn, Germany

+49 (0) 8165 80 90 517

10:00am - 12:00pm (UTC/GMT+2), 2:00pm - 5:30pm (UTC/GMT+2) | Lundi - Vendredi


1. FS provides more delivery options to addresses within the 55 European countries. You can choose on the checkout page according to time schedule and costs.

2. You can choose pickup service at the checkout page. During the pandemic, some warehouses can not provide pickup service temporarily, information will be subject to change at checkout.

FREE DELIVERY on Orders over 79 € (excl. VAT)

Any items with “Free Delivery” message on the product page are eligible for the free delivery service. Orders over 79 € (excl. VAT) can enjoy free delivery service and will be dispatched by the shipping carriers we choose according your location.

Oversized or heavy items (without “Free Delivery” message on product page) are not included in this offer for free delivery.

Local Service Management
Preserving a belief in “Concentration, Innovation, Progression”, FS is committed to providing you with reliable products and dedicated services. Relying on our large inventory and automatic order processing system, we make sure that you have a hassle-free shopping experience at FS.
Multiple Shipments for a Single Purchase
To ensure that each customer will receive the items as soon as possible, if a single purchase includes multiple items, they may be shipped from different warehouses in multiple packages according to each item's stock availability. Before payment, you can check the details for a specific purchase on checkout page.
Domestic Shipment
Items in stock will be dispatched from Germany Warehouse and orders placed by 4:30pm (UTC/GMT+2) can enjoy fast shipping.
International Shipment
FS Asia Warehouse supports fast & timely supply for customised items or items without stock in Germany Warehouse. And these items will be shipped from Germany after transshipping from FS Asia Warehouse. You can check the estimated delivery time of the items from checkout page.

How much is the delivery cost?

The delivery cost is determined by your delivery address, address type, weight/size of parcel, and the delivery option you choose. For orders which are below $79,00 €, or contain oversized/ heavy items, you can check the exact delivery cost on the checkout page.

How can I know if my order has been shipped?

What happens if my parcel is damaged upon arrival or goes missing?

How can I get the help?