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Account Management

Account Management (10)

    Login
    • Q:  What if I forgot my password?

      A: 

      If you forgot your password, you can always recover it. An email containing a temporary password sign in link will be sent to the email address associated with your username. The temporary password link will only be active for 24 hours. If you do not sign in within 24 hours of receiving your temporary password, the link will expire and you will need to complete the Forgot Password process again.

    • Q:  What should I do if I have problems with signing in?

      A: 

      If you forget your password, you can click here to reset the password.

      If your password and email address are correct, please check the internet connection, enable cookies, enable javascript, and refresh the page. Then please try to sign in again.

      If you are still unable to sign in, please contact FS Customer Service Team.

    Account Setting
      Privacy Security
      • Q:  Is your site secure?

        A: 

        Yes. Your personal information is stored safely behind our firewall.

      • Q:  How can I avoid my account being compromised?

        A: 

        FS will never reveal your account information to any third party. It is recommended that you use a more complicated password when setting the account password, and avoid sharing password information across sites to protect your account security.

      Login
        Account Settings
        • Q:  How do I add or manage addresses?

          A: 

          The FS address book allows you to add, edit, modify and delete addresses. You can also select a default address to make future orders easier to place during checkout.

          Also, address can be modified, added, or deleted during the checkout process.

        • Q:  How do I change my contact information?

          A: 

          Contact information can be updated under your FS account's "Manage Profile". You can also edit contact, shipping, and billing information during the checkout process.

          If you are not receiving emails from FS, please contact Customer Support.

        • Q:  How can employees of my company take advantage of our corporate discount?

          A: 

          For the corporate discount, it will be better to contact your account manager.

        • Q:  How do I unsubscribe from your email updates?

          A: 

          You can unsubscribe from FS email updates at any time. After logging into your online FS account, select Manage Profile-Subscription to choose the emails you would like to receive.

        • Q:  How do I change my password?

          A: 

          If you wish to change your password, please follow the directions below.

          1. Click the My Account button located to the right of the Search bar. If you are not signed in, you will need to enter your ID and password.

          2. Please select "Password" in the Account Setting page.

          3. Enter in your new password and click Update Password.

        • Q:  How do I change my registered email?

          A: 

          If you wish to change the email you used to register, please follow the directions below.

          1. Click the My Account button located to the right of the Search bar. If you are not signed in, you will need to enter your ID and password.

          2. Please select "Email Address" in the Account Setting page.

          3. You will be asked to sign in again after changing email successfully.

          Even though you update the registered email address, the previous order history will still be reserved if you sign in with the new address.

        Privacy Security
          Login
            Account Setting
              Privacy Security
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