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ExploreAll items will be shipped out from Germany warehouse, and in accordance with the laws governing members of the European Union, FS.COM GmbH is obliged to charge VAT on all orders delivered from Germany to destinations in member countries of the EU (including Northern Ireland).
For orders delivered to non-EU countries (including Great Britain), you may be subject to import duties or taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance will also be borne by your own; We have no control over these charges, so you could contact your local customs office for further information.
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Once the order has been packaged, you cannot change the delivery address. If you have not completed payment, you will need to cancel the order and re-order the product with the correct address.
If you have already completed payment, please contact your account manager or online Live Chat service team to modify.
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After your products have been shipped, it may take 2 to 3 business days to deliver them to you.
However, all delivery dates specified are estimates only and are subject to change depending on a number of factors, including but not limited to, weather conditions, international customs procedures, local couriers and delivery companies, etc.
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You can track it conveniently in your Account Centre or contact your account manager directly for a status update.
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We will process the refund immediately after we have received the returned products. Usually, you will receive the refund within 3-5 business days. View more details about the Return Policy.
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