 FS Products Warranty Latest Updated: Jul 5th, 2021 |
| FS sets out the warranty periods, based on the materials, workmanship, usage rate and the availability of the spare parts for each product, during which we will offer you a refund, exchange or repair service case-by-case. For items available for refund or exchange, the request must be submitted within the return/exchange window. For items marked as consumable, there is no warranty period and repair service is unavailable. |
| FS warranty covers only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or improper operation or repairs made by anyone other than FS or an FS authorized service provider. |
| Any such repair or replacement will not extend the warranty term for the products. At the customer's request and at the sole discretion of FS, replacement product may be shipped in advance of FS' receipt of alleged non-conforming product. |
| Networking |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| Enterprise Switches | ||||
| PoE+ Switches | 30 days | 30 days | 4 years | Warranty for #108716, #83325, #115387, #115386, #115388, #108718 is 5 years. |
| 1G/10G Switches; 25G Switches; 40G Switches; 100G Switches | 30 days | 30 days | 5 years | 1. Warranty for #84912, #72946, #72944, #72945, #80365, #90130, #90131, #90132, #103011 is 4 years. 2. Return and exchange service is available for Hardware. 3. Warranty for switch software is 5 years. |
| Accessories | Unavailable | Unavailable | 1 year | There is no warranty for #71227, #71224, #71226, #71225, #71228. |
| Data Centre Switches | ||||
| 10G Switches; 25G Switches; 40G Switches; 100G Switches; 400G Switches; Line Cards | 30 days | 30 days | 5 years | |
| Accessories | Unavailable | Unavailable | 3 years | |
| Wireless Solution | ||||
| Wireless LAN Controller; Gateway | 30 days | 30 days | 3 years | |
| Wireless AP | Unavailable | Unavailable | 3 years | 1. #108704, #108706, #115389, #115390, #115391, #115392, #123820 support 30-day return. 2. Warranty for #108704, #108706, #115389, #115390, #115391, #115392, #123820 software, hardware and power module is 3 years. |
| PoE Injector & Splitter | 30 days | 30 days | 1 year | 30-day return is not available for #71172 .There is no warranty for #71172. |
| NIC, Routers, Firewalls | ||||
| Mellanox® Ethernet Adapters | Unavailable | Unavailable | 1 year | |
| Intel Based Ethernet Adapters | 30 days | 30 days | 3 years | |
| TAP Aggregators / NPB | Unavailable | Unavailable | 5 years | |
| KVM Switches | Unavailable | Unavailable | 2 years | |
| Enterprise Routers | 30 days | 30 days | 1 year | |
| Firewalls | Unavailable | 90 days | 1 year | |
| Media Converters, Extenders | ||||
| Unmanaged Media Converters; Managed Media Converters; Industrial Media Converters; PoE Media Converters | 30 days | 30 days | 2 years | |
| Extenders | Unavailable | Unavailable | 1 year | |
| PDU, UPS, Power System | ||||
| PDU Power Strips; UPS Power Supply; Z-Lock Locking Power Cords | Unavailable | Unavailable | 1 year | |
| IEC60320 Power Cords; NEMA Power Cords | 30 days | 30 days | Lifetime Warranty | |
| Video Conferencing | Unavailable | Unavailable | 2 years | |
| Fibre Optic Transceivers |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| 100G/400G Transceivers | 30 days | 30 days | 5 years | 1. For Fiber Optic Transceiver products (Except Transceiver Accessories), exchange service is still available if there is quality issue within 1 year of the delivery date. The same below. 2. Warranty for CFP-LR4-40G is 1 year. |
| 25G/40G/50G Transceivers | 30 days | 30 days | 5 years | 1. Exchange service is still available if there is quality issue within 1 year of the delivery date. 2. Warranty for CFP-LR4-40G(#39987, #75307, #75307) is 1 year. |
| 10G/16G/32G Transceivers | 30 days | 30 days | 5 years | Except for SR, LR, LRM and ER, the refund or exchange service is not available for other HP compatible transceivers unless there are quality issues. |
| SFP Transceivers | 30 days | 30 days | 5 years | Exchange service is still available if there is quality issue within 1 year of the delivery date. |
| Direct Attach Twinax Cables (DACs) | 30 days | 30 days | 5 years | Refund or exchange is not available for XFP & HP compatible cables unless there are quality issues. |
| Active Optical Cables (AOCs) | 30 days | 30 days | 5 years | Exchange service is still available if there is quality issue within 1 year of the delivery date. |
| DAC/AOC Breakout Cables | 30 days | 30 days | 5 years | Exchange service is still available if there is quality issue within 1 year of the delivery date. |
| Industrial Transceivers | 30 days | 30 days | 5 years | Except for SR, LR and ER, the refund or exchange service is not available for other HP compatible transceivers unless there are quality issues. |
| Others | 30 days | 30 days | 5 years | Exchange service is still available if there is quality issue within 1 year of the delivery date. |
| Fibre Optic Cables |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| MTP®/MPO Cable Assemblies | ||||
| MTP®/MPO Trunk Cables; MTP®/MPO-LC Breakout Cables; MTP® PRO Trunk Cables | 30 days | 30 days | 1 year | 1. In the case of not affecting secondary sales, 30-day return is available for in-stock items (excluding Customized MTP®/MPO Fiber Cables and MTP®/MPO Conversion Cables). 2. There is no warranty for Customized MTP®/MPO Fiber Cables and MTP®/MPO Conversion Cables. |
| MTP®/MPO Conversion Cables; Customised MTP®/MPO Fibre Cables | Unavailable | Unavailable | Consumable | |
| Fibre Patch Leads | ||||
| OS2 9/125 Single Mode Duplex; OS2 9/125 Single Mode Simplex; OM5 40/100G 50/125 Multimode; OM4 40/100Gb 50/125 Multimode; OM3 10Gb 50/125 Multimode; OM1/OM2 Multimode | 30 days | 30 days | 1 year | |
| Customised Fibre Cables | Unavailable | Unavailable | Consumable | |
| Ultra High Density Cables | ||||
| Ultra Low Loss LC Cables; Uniboot Fibre Cables | 30 days | 30 days | 1 year | |
| Customised HD LC+ Cables | Unavailable | Unavailable | Consumable | |
| Specialty Fibre Optic Cables | ||||
| Armoured Patch Cables | 30 days | 30 days | 1 year | 1. Warranty for Armored Patch Cables and FTTA Patch Cables (standard product) is 1 year. 2. For Armored Patch Cables and FTTA Patch Cables, in the case of not affecting secondary sales, 30-day return is available for in-stock items. |
| Military Grade Fibre Cables; Indoor/Outdoor Multifiber Cables; Polarization Maintaining (PM) Fibre Cables | Unavailable | Unavailable | Consumable | |
| FTTA Patch Cables | 30 days | Unavailable | 1 year | |
| Fibre Pigtails | ||||
| Standard 900μm Buffered Fibre; 12 Fibres Pigtails | 30 days | 30 days | 1 year | |
| Customised Fibre Pigtails | Unavailable | Unavailable | Consumable | |
| Fibre Cable Accessories | 30 days | 30 days | Consumable | |
| Racks & Enclosures |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| Fibre Optic Panels | 30 days | 30 days | 1 year | |
| Fibre Optic Cassettes | 30 days | 30 days | 1 year | In the case of not affecting secondary sales, 30-day return is only available for standard in-stock items. |
| Fibre Optic Enclosures | 30 days | 30 days | 1 year | |
| MTP®/MPO-LC Breakout Cassettes | 30 days | 30 days | 1 year | 30-day return is only available for #43552, #43514 (in the case of not affecting secondary sales). |
| Cable Management | ||||
| Horizontal Cable Managers; Vertical Cable Managers | 30 days | 30 days | 1 year | There is no warranty for Cable Ties and Cable Labels. |
| Cable Ties; Cable Labels | 30 days | 30 days | Consumable | |
| Racks & Cabinets | 30 days | 30 days | 1 year | 1. Repair service is not available for #111804. 2. 30-day return service is available if there are quality issues or not use/not open. |
| WDM & Optical Access |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| Mux Demux & OADM | ||||
| DWDM Mux Demux; CWDM Mux Demux | 30 days | 30 days | 3 years | 1. 30-day return is only available for #35887, #33485, #72430, #72433, #84492. 2. Warranty for #109705 is 2 years. |
| DWDM Add & Drop; CWDM Add & Drop; Chassis & Accessories; Customised Mux Demux & OADM | Unavailable | Unavailable | 1 year | 30-day return is only available for #33489, #78163, #42937, #42972. |
| LWDM Mux Demux | Unavailable | Unavailable | 3 years | |
| Transponder/Muxponder | 30 days | 30 days | 2 years | |
| Open Line System | ||||
| Amplifier Modules; Dispersion Compensation | 30 days | 30 days | 2 years | 30-day return is only available for #72283, #72284, #36524. |
| Line Protection; Chassis & Accessories | 30 days | 30 days | 1 year | 1. Warranty for M6200 Series is 2 years. 2. For Line Protection category, 30-day return is only available for M6200 Series. |
| DWDM Red/Blue Filter; Fibre Monitoring | Unavailable | Unavailable | 1 year | Warranty for M6200 Series is 2 years. |
| Passive Components, Termination | ||||
| Optical Attenuators | 30 days | 30 days | Consumable | 1. 30-day return is available for Optical Attenuators and Hot In-Stock Terminal Box, warranty period of #50550 is 1 year. 2. For PLC Splitters, its warranty period is 1 year and 30-day return is only available for standard in-stock items. |
| Fibre Connectors & Accessories; FWDM Filters; Fibre Optic Wall Plates | Unavailable | Unavailable | Consumable | |
| PLC Splitters | 30 days | 30 days | 1 year | |
| CWDM & DWDM Transceivers | Unavailable | Unavailable | Consumable | |
| Cat5e/Cat6/Cat7/Cat8 |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| Bulk Ethernet Cables | ||||
| Cat5e Bulk Ethernet Cables; Cat6 Bulk Ethernet Cables; Cat6a Bulk Ethernet Cables; Cat7 Bulk Ethernet Cables; Outdoor Direct Burial Bulk Ethernet Cables | 30 days | 30 days | 1 year | |
| RJ45 Connectors & Jacks | Unavailable | Unavailable | 1 year | |
| Ethernet Patch Cables | ||||
| Cat5e Patch Cables; Cat6 Patch Cables; Cat6a Patch Cables; Cat7 Patch Cables; Cat8 Patch Cables; Ultra Thin Ethernet Cables | 30 days | 30 days | 1 year | |
| Customised Patch Cables | Unavailable | Unavailable | Consumable | |
| Patch Panels & Wall Plates | ||||
| Cat5e Patch Panels; Cat6 Patch Panels; Cat6a Patch Panels; Blank Patch Panels | 30 days | 30 days | 1 year | |
| Ethernet Wall Plates & Jacks | 30 days | 30 days | Consumable | 30-day return service is not available for Ethernet Wall Plates & Jacks Category (Except Wall Plates). |
| Pre-terminated Copper Trunk Cables | ||||
| Cat5e Trunk Cables; Cat6 Trunk Cables; Cat6a Trunk Cables | 30 days | 30 days | 1 year | |
| Customised Trunk Cables | Unavailable | Unavailable | Consumable | |
| Testers & Tools |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| Fibre Optic Cleaning | 30 days | 30 days | Consumable | Refund or exchange is not available for #92752. |
| Basic Fibre Testing | 30 days | 30 days | 1 year | 30-day return for Fiber Optic Inspection is only available for standard in-stock items. |
| Advanced Fibre Testing | 30 days | 30 days | 1 year | 30-day return or repair service is not available for OTDR Fiber Launch Boxes. |
| Fibre Polish & Splice | Unavailable | Unavailable | Consumable | |
| Fibre Optic Tools | Unavailable | Unavailable | Consumable | |
| Copper Tools & Testers | ||||
| Network Tool Kits; Punch Down Tools; Cable Strippers | Unavailable | Unavailable | Consumable | |
| Network Cable Testers | Unavailable | Unavailable | 1 year | The warranty for #130162 is 18 months. |