 FS Products Warranty Latest Updated: 22th May, 2020 | Print Download |
| FS sets out the warranty periods, based on the materials, workmanship, usage rate and the availability of the spare parts for each product, during which we will offer you a refund, exchange or repair service case-by-case. For items available for refund or exchange, the request must be submitted within the return/exchange window. For items marked as consumable, there is no warranty period and repair service is unavailable. |
| FS warranty covers only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or improper operation or repairs made by anyone other than FS or an FS authorized service provider. |
| Any such repair or replacement will not extend the warranty term for the products. At the customer's request and at the sole discretion of FS, replacement product may be shipped in advance of FS' receipt of alleged non-conforming product. |
| Networking |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| Network Switches | 30 days | 30 days | 5 years | 1. Warranty for #84912, #72946, #72944, #72945, #73457, #80365, #73459, #90130, #90131, #90132, #103011 is 4 years. 2. Warranty for software of Cumulus switch is 1 year. |
| Network Adapter, Servers | 30 days | 30 days | 3 years | USB Adapters are consumable and there is no warranty. |
| Ethernet Media Converter | 30 days | 30 days | 2 years | |
| Routers; PoE Splitters / Injectors | 30 days | 30 days | 1 year | Return, exchange or repair is not available for #71172. |
| Security | Unavailable | 90 days | 1 year | |
| Network Switches Accessories | Unavailable | Unavailable | 1 year | Power cord of switch has no warranty period. |
| PDU, UPS, Power System | Unavailable | Unavailable | 1 year | IEC60320 Power Cords and NEMA Power Cords have lifetime warranty and can be returned for exchange. |
| Wireless; Video Conferencing | Unavailable | Unavailable | 3 years | |
| TAP Aggregation | Unavailable | Unavailable | 5 years | |
| Extenders; KVM | Unavailable | Unavailable | 1 year | Warranty for KVM is 2 years. |
| Fiber Optic Transceivers |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| 400G/200G/100G Transceivers; 50G/40G/25G Transceivers; SFP Transceivers; 5G Wireless Network; Firmware Upgrade Tool Kit for SFP/SFP+/XFP/QSFP+/QSFP28 | 30 days | 30 days | 5 years | Exchange service is still available if there are quality issues within 1 year of the delivery date. |
| Direct Attach Twinax Cables (DACs); Active Optical Cables (AOCs); DAC/AOC Breakout Cables | 30 days | 30 days | 5 years | 1. Refund or exchange is not available for XFP & HP compatible cables unless there are quality issues. 2. Exchange service is still available if there are quality issues within 1 year of the delivery date. |
| 32G/16G/10G Transceivers; Digital Video Transceivers; PON Transceivers; | 30 days | 30 days | 5 years | 1. Except for SR, LR, LRM and ER, the refund or exchange service is not available for other HP compatible transceivers unless there are quality issues. 2. Exchange service is still available if there are quality issues within 1 year of the delivery date. |
| Transceiver Accessories | 30 days | 30 days | 5 years | 30-day return is not available for Customized Labels. |
| Fiber Optic Cables |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| MTP Fiber Cables; MPO Fiber Cables | Unavailable | 30 days | 1 year | Exchange service is available if the item is defective on arrival (excluding customized cables and MTP Conversion Cables). |
| Fiber Patch Cables; Ultra HD Fiber Cables; Fiber Cable Pigtails; Armored Patch Cables | Unavailable | 30 days | 1 year | Exchange service is available if the item is defective on arrival (excluding customized cables). |
| Customized Armored Patch Cables; Military Cables; PM Fiber Cables; Pre-terminated Multifiber Cables; Bulk Fiber cable | Unavailable | Unavailable | Consumable | |
| Fiber Adapters & Connectors | Unavailable | Unavailable | Consumable | 30-day return service is available for LC/SC Loopbacks and Fiber Adapters if there are quality issues. |
| Racks & Enclosures |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| Racks & Cabinets; Fiber Optic Enclosures; Fiber Optic Panels | 30 days | 30 days | 1 year | 30-day return is not available for #28952. |
| MTP Fiber Cassettes; MPO Fiber Cassettes; Fiber TAP Cassettes | 30 days | 30 days | 1 year | 30-day return is only available for in-stock items. |
| Fiber Optic Cassettes; Horizontal Cable Manager; Vertical Cable Manager | 30 days | 30 days | 1 year | |
| MTP-LC Breakout Panels | 30 days | 30 days | 1 year | 30-day return is only available for #43552, #43514. |
| Cable Ties; Cable Labels | 30 days | 30 days | Consumable | |
| Raceway System | Unavailable | Unavailable | Consumable |
| WDM & Optical Access |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| DWDM Mux Demux; CWDM Mux Demux | 30 days | 30 days | 3 years | 30-day return is only available for #35887, #33485, #72430, #72433, #84492, #33489, #78163, #42937, #42972. |
| Amplifier Modules; Dispersion Compensation | 30 days | 30 days | 2 years | 30-day return is only available for #72283, #72284, #36524, #36501, #65781, #65779. |
| DWDM Add & Drop; Low Loss CCWDM Module; CWDM Add & Drop; FMU Mounting Chassis; Customized Mux Demux & OADM | Unavailable | Unavailable | 1 year | |
| Line Protection; DWDM Red/Blue Filter; Fiber Monitoring; Infrastructure Modules Chassis & Accessories | Unavailable | Unavailable | 1 year | 30-day return is available for #39214. |
| Passive Components | Unavailable | Unavailable | Consumable | 30-day return is available for Optical Attenuators and in-stock PLC Splitters. |
| WDM Transponder/Muxponder | 30 days | 30 days | 2 years | For 10G Transponder (OEO), 30-day return is only available for #30515. |
| Fiber Termination | Unavailable | Unavailable | Consumable | 30-day return is available for Hot In-Stock Terminal Box and Fiber Optic Wall Plates. |
| Cat5e/Cat6/Cat7/Cat8 |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| Patch Cables; Pre-terminated Trunk Cables | 30 days | 30 days | 1 year | Return or repair service is not available for Customized Cables. |
| Bulk Cables | 30 days | 30 days | 1 year | Return or repair service is not available for Cable Assemblies. |
| Patch Panels | 30 days | 30 days | 1 year | Repair service is not available for Network Wall Plates and Couplers & Jacks. 30-day return service is not available for Couplers & Jacks. |
| Testers & Tools |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| Fiber Optic Cleaner | 30 days | 30 days | Consumable | |
| Basic Fiber Tester; Advanced Fiber Tester | 30 days | 30 days | 1 year | Return or repair service is not available for OTDR Fiber Launch Boxes. |
| Fiber Polish & Splice; Fiber Optic Tools; Copper Tools & Testers | Unavailable | Unavailable | Consumable | Warranty for #13325, #13311, #13314, #13316 is 1 year. |