 FS Products Warranty Latest Updated: 11th Jan, 2021 |
| FS sets out the warranty periods, based on the materials, workmanship, usage rate and the availability of the spare parts for each product, during which we will offer you a refund, exchange or repair service case-by-case. For items available for refund or exchange, the request must be submitted within the return/exchange window. For items marked as consumable, there is no warranty period and repair service is unavailable. |
| FS warranty covers only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or improper operation or repairs made by anyone other than FS or an FS authorized service provider. |
| Any such repair or replacement will not extend the warranty term for the products. At the customer's request and at the sole discretion of FS, replacement product may be shipped in advance of FS' receipt of alleged non-conforming product. |
| Networking |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| PoE+ Switches; 1G/10G Switches; 25G Switches; 40G Switches; 100G Switches; Data Centre Switches | 30 days | 30 days | 5 years | 1. Warranty for #84912, #72946, #72944, #72945, #80365, #90130, #90131, #90132, #103011 is 4 years. 2. Return and exchange service is available for Hardware. 3. Warranty for software of Cumulus switch is 1 year and warranty for other switch software is 5 years. |
| Unmanaged Media Converters; Managed Media Converters; Industrial Media Converters; PoE Media Converters | 30 days | 30 days | 2 years | |
| Firewalls | Unavailable | 90 days | 1 year | |
| IEC60320 Power Cords; NEMA Power Cords | 30 days | 30 days | Lifetime | |
| Wireless AP; Wireless LAN Controller; Conference Camera | Unavailable | Unavailable | 3 year | 1. #108704, #108706, #108708 support 30-day return. 2. Warranty for #108704, #108706 software, hardware and power module is 3 years. |
| Accessories (Enterprise Switches); Accessories (Wireless, Conferencing Solution | 30 days | 30 days | 1 year | 1. There is no warranty for power cord. 2. 30-day return is not available for #88440, #71172 . 3. There is no warranty for #71172 , warranty for #88440 is 3 years. |
| Gateway; PCIe Network Adapters; USB Adapters | 30 days | 30 days | 3 years | USB Adapters are consumable and there is no warranty. |
| TAP Aggregation | Unavailable | Unavailable | 5 years | |
| KVM | Unavailable | Unavailable | 2 years | |
| Customised Power Cords | Unavailable | Unavailable | Consumable | |
| ConnectX® SmartNICs; Extenders; PDU Power Strips; UPS Power Supply | Unavailable | Unavailable | 1 year | Warranty of hardware for ConnectX® SmartNICs is 1 year. |
| Fibre Optic Transceivers |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| 100G/400G Transceivers; 25G/40G/50G Transceivers; SFP Transceivers | 30 days | 30 days | 5 years | 1. For Fibre Optic Transceiver products (Except Transceiver Accessories), exchange service is still available if there is quality issue within 1 year of the delivery date. The same below. 2. Warranty for CFP-LR4-40G is 1 year. |
| 10G Converter; 8G/10G/16G/32G FC; 25G Industrial SFP28; 25G Industrial BiDi SFP28; 100G Industrial QSFP28; Firmware Upgrade Tool Kit; Loopback Modules | 30 days | 30 days | 5 years | |
| Direct Attach Twinax Cables (DACs); Active Optical Cables (AOCs); DAC/AOC Breakout Cables | 30 days | 30 days | 5 years | Refund or exchange is not available for XFP & HP compatible cables unless there are quality issues. |
| 10G SFP+; 10G BiDi SFP+; 10G CWDM SFP+; 10G DWDM SFP+; 10G XFP/X2/XENPAK; Customised 32G/16G/10G; Digital Video Transceivers; PON Transceivers | 30 days | 30 days | 5 years | Except for SR, LR, LRM and ER, the refund or exchange service is not available for other HP compatible transceivers unless there are quality issues. |
| 10G Industrial SFP+; 10G Industrial BiDi SFP+; 10G Industrial WDM SFP+ | 30 days | 30 days | 5 years | Except for SR, LR and ER, the refund or exchange service is not available for other HP compatible transceivers unless there are quality issues. |
| Transceiver Accessories | 30 days | 30 days | 5 years | 30-day return is not available for Customised Labels and Plastic Packaging Clamshell Box. |
| Fibre Optic Cables |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| MTP®/MPO Fibre Cabling | 30 days | 30 days | 1 year | 1. In the case of not affecting secondary sales, 30-day return is available for in-stock items (excluding Customised MTP®/MPO Fibre Cables and MTP®/MPO Conversion Cables). 2. There is no warranty for Customised MTP®/MPO Fibre Cables and MTP®/MPO Conversion Cables. |
| Fibre Patch Leads; Ultra High Density Cables; Fibre Cable Pigtails | 30 days | 30 days | 1 year | 1. In the case of not affecting secondary sales, 30-day return is available for in-stock items (excluding customised cables and customised pigtails). 2. There is no warranty for customised cables and customised pigtails. |
| Indoor/Outdoor Fibre Cabling | Unavailable | Unavailable | Consumable | 1. Warranty for Armoured Patch Cables and FTTA Patch Cables (standard product) is 1 year. 2. For Armoured Patch Cables and FTTA Patch Cables, in the case of not affecting secondary sales, 30-day return is available for in-stock items. |
| Fibre Cable Assemblies | 30 days | 30 days | Consumable | In the case of not affecting secondary sales, 30-day return is available for in-stock items. |
| Racks & Enclosures |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| Racks & Cabinets | 30 days | 30 days | 1 year | 1. Repair service is not available for #111804. 2. 30-day return service is available if there are quality issues or not use/not open. |
| Fibre Optic Cassettes | 30 days | 30 days | 1 year | In the case of not affecting secondary sales, 30-day return is only available for standard in-stock items. |
| Fibre Optic Panels; Fibre Optic Enclosures | 30 days | 30 days | 1 year | |
| FHU MTP®/MPO-LC Breakout Panels | 30 days | 30 days | 1 year | 30-day return is only available for #43552, #43514 (in the case of not affecting secondary sales) |
| Cable Management | 30 days | 30 days | 1 year | There is no warranty for Cable Ties and Cable Labels. |
| WDM & Optical Access |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| DWDM Mux Demux; CWDM Mux Demux | 30 days | 30 days | 3 years | 1. 30-day return is only available for #35887, #33485, #72430, #72433, #84492, #33489, #78163, #42937, #42972. 2. Warranty for #109705 is 2 years. |
| Amplifier Modules; Dispersion Compensation | 30 days | 30 days | 2 years | 30-day return is only available for #72283, #72284, #36524, #65781, #65779. |
| DWDM Add & Drop; CWDM Add & Drop; FMU Chassis & Accessories; Customised Mux Demux & OADM; Fibre Monitoring | Unavailable | Unavailable | 1 year | |
| Line Protection; Chassis & Accessories | 30 days | 30 days | 1 year | 1. Warranty for M6200 Series is 2 years. 2. For Line Protection category, 30-day return is only available for M6200 Series. 3. For Chassis & Accessories, 30-day return is only available for #39214, #107371, #111052, #107373. |
| DWDM Red/Blue Filter | Unavailable | Unavailable | 1 year | Warranty for M6200 Series is 2 years. |
| Passive Components, Termination | Unavailable | Unavailable | Consumable | 1. 30-day return is available for Optical Attenuators and Hot In-Stock Terminal Box, warranty period of #50550 is 1 year. 2. For PLC Splitters, its warranty period is 1 year and 30-day return is only available for standard in-stock items. |
| 100G/200G OTN Network | 30 days | 30 days | 2 years | 30-day return for 8x 200G Transport Platform is only available for standard in-stock items. |
| LWDM Mux Demux | Unavailable | Unavailable | 3 years |
| Cat5e/Cat6/Cat7/Cat8 |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| Patch Cables; Pre-terminated Trunk Cables | 30 days | 30 days | 1 year | 30-day return or repair service is not available for Customised Cables. |
| Bulk Cables | 30 days | 30 days | 1 year | 30-day return or repair service is not available for Cable Assemblies & Tools. |
| Patch Panels & Wall Plates | 30 days | 30 days | 1 year | 1. There is no warranty for Network Wall Plates and Couplers & Jacks. 2. 30-day return service is not available for Couplers & Jacks. |
| Testers & Tools |
|---|
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| Fibre Optic Cleaner | 30 days | 30 days | Consumable | Refund or exchange is not available for #92752. |
| Basic Fibre Tester; Advanced Fibre Testing | 30 days | 30 days | 1 year | 1. 30-day return or repair service is not available for OTDR Fibre Launch Boxes. 2. 30-day return for Fibre Optic Inspection is only available for standard in-stock items. |
| Fibre Polish & Splice; Fibre Optic Tools; Copper Tools & Testers | Unavailable | Unavailable | Consumable | Warranty for #13325, #13311, #13314, #13316 is 1 year. |