Warranty

Find warranty information for all FS products.

Warranty Backed By FS
Warranty Brochure
Limitations

Warranty Backed By FS

FS warranty covers all defects in materials and workmanship for all products sold and manufactured by FS. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by improper deployment, misuse, accidents, neglect or the natural breakdown of materials over time. Products should be returned to us for evaluation. Items with defects in materials and workmanship will be repaired or refunded.

You can find warranty period for specific products in Warranty Brochure section.

Warranty Brochure

FS sets out the warranty periods, based on the materials, workmanship, usage rate and the availability of the spare parts for each product, during which we will offer you a refund, replacement or repair service case-by-case.

PART 1

30-day Return & Maintenance
PART 2

Maintenance Only

For the products listed below, we offer a 30-day return or replacement service if you are not satisfied with the purchase. The product must be in new or like-new condition with its original trademark, manual and accessories that were included when delivered. If there are any quality issues within the warranty period, we offer free maintenance service. If the warranty period duration is over, you may be charged for maintenance based on the practical situation.

*For Fibre Optic Transceivers, aside from the 30-day return and replacement service, we offer the replacement service if there are any quality issues within one year. If there are any quality issues after one year, we offer free maintenance within the warranty period.

*For consumable products, there are no warranty period and maintenance service provided. If there are any quality issues within 30 days after you received the products, please feel free to contact your account manager, and FS will handle it promptly.

Product Category

Warranty



1G & PoE Switches 4 Years

10G Switches 5 Years

25G Switches 5 Years

40G Switches 5 Years

100G Switches 5 Years

Cumulus OS Switches 5 Years

FS OS Switches 5 Years

ICOS OS Switches 5 Years

Bare Metal Switches 5 Years

USB Adapters Consumable

Routers 1 Year

Ethernet Media Converters 1 Year

100G QSFP28 5 Years

40G QSFP+ 5 Years

25G SFP28 5 Years

40G/100G Converters 5 Years

100G CFP/CFP2/CFP4 5 Years

Customised 25G/40G/100G 5 Years

10G SFP+ 5 Years

BiDi SFP+ 5 Years

CWDM SFP+ 5 Years

DWDM SFP+ 5 Years

8G/16G Fibre Channel SFP+ 5 Years

1000BASE SFP 5 Years

BiDi SFP 5 Years

CWDM SFP 5 Years

DWDM SFP 5 Years

SONET/SDH SFP 5 Years

2G/4G Fibre Channel SFP 5 Years

10G SFP+ to SFP+ 5 Years

25G SFP28 to SFP28 5 Years

40G QSFP+ to QSFP+ 5 Years

40G QSFP+ to 4xSFP+ 5 Years

100G QSFP28 to QSFP28 5 Years

100G QSFP28 to 4xSFP28 5 Years

56G QSFP+ to QSFP+ DAC 5 Years

Customised DAC 5 Years

40G QSFP+ to 4x SFP+ 5 Years

40G QSFP+ to 8x LC 5 Years

56G QSFP+ to QSFP+ AOC 5 Years

100G QSFP28 to 4x SFP28 5 Years

Customised AOC 5 Years

10G XFP 5 Years

BiDi XFP 5 Years

CWDM XFP 5 Years

DWDM XFP 5 Years

Customised XFP 5 Years

SFP 3G SDI 5 Years

SFP BiDi 3G SDI 5 Years

SFP CWDM 3G SDI 5 Years

SFP+ 12G SDI 5 Years

Converter Modules 5 Years

100BASE SFP 5 Years

10G X2 & XENPAK 5 Years

PON Transceivers 5 Years

Transceiver Accessories 5 Years

Customised X2/XENPAK/GBIC 5 Years

Firmware Upgrade Tool Kit for SFP/SFP+/XFP/QSFP+/QSFP28 5 Years

OS2 9/125 SMF Duplex Consumable

OM4 50/125 Multimode Consumable

OM3 50/125 Multimode Consumable

OM2 50/125 Multimode Consumable

OM1 62.5/125 Multimode Consumable

OS2 9/125 SMF Simplex Consumable

OM5 50/125 Multimode Consumable

Ultra Low Loss LC Cables Consumable

Uniboot LC Cables Consumable

BIF Fibre Cables Consumable

Standard 900μm Pigtails Consumable

6-12 Fibre Pigtail Consumable

Armoured Patch Cables Consumable

LC/SC Loopbacks Consumable

Server/Network Cabinets Consumable

Wall Mount Cabinets Consumable

Open Frame Racks Consumable

Shelves & Accessories Consumable

FHD Rack Mount Consumable

FHD Wall Mount Consumable

FHD Modular Panels Consumable

FHX Ultra Rack Mount Consumable

FHZ Premium Ultra Rack Consumable

Enclosure Accessories Consumable

FHD LC SC MTP FAPs Consumable

FHX LC SC MTP FAPs Consumable

FHU 1U Patch Panels Consumable

FHD MTP-LC Cassettes Consumable

FHX MTP-LC Cassettes Consumable

FHZ MTP-LC Cassettes Consumable

FHD MPO-LC Cassettes Consumable

FHX MPO-LC Cassettes Consumable

FHU MTP/MPO-LC Breakout Panels Consumable

Horizontal Cable Manager Consumable

Vertical Cable Manager Consumable

Cable Ties Consumable

Cable Labels Consumable

DWDM Mux Demux 1 Year

CWDM Mux Demux 1 Year

Low Loss CCWDM Module 1 Year

Optical Attenuators Consumable

PLC Splitters Consumable

Hot In-Stock Terminal Box Consumable

Fibre Optic Wall Plates Consumable

Fibre Splice Tray & Protection Sleeves Consumable

FMT Amplifier Modules 1 Year

Transponder (OEO) 1 Year

Dispersion Compensation 1 Year

Line Protection 1 Year

Chassis & Accessories 1 Year

Cat5e Patch Cables Consumable

Cat6 Patch Cables Consumable

Cat6a Patch Cables Consumable

Cat7 Patch Cables Consumable

Cat8 Patch Cables Consumable

28AWG Slim Patch Cables Consumable

Cat6 Patch Panels Consumable

Cat5e Patch Panels Consumable

Blank Patch Panels Consumable

Network Wall Plates Consumable

Optical Power Metre 1 Year

Optic Light Source 1 Year

Visual Fault Locators 1 Year

Optical Multimeter 1 Year

Fibre Identifiers & Talk Set 1 Year

Optical Fibre Ranger 1 Year

For the products below, we do not offer the 30-day refund or replacement service. However, we offer free maintenance service within the warranty period. If the warranty duration is over, you may be charged for maintenance based on the practical situation.

*For consumable products, there is no warranty period and maintenance service. If there are any quality issues within 30 days after you received the products, please feel free to contact your account manager, and FS will handle it promptly.

Product Category

Warranty



Network Switches Accessories 1 Year

PDU Power Strips 1 Year

UPS Power Supply 1 Year

IEC60320 Power Cords Consumable

Locking Power Cords Consumable

NEMA Power Cords Consumable

Customised Power Cords Consumable

10G PCIe Adapters 1 Year

25G PCIe Adapters 1 Year

40G PCIe Adapters 1 Year

Servers 3 Years

Video MUX & Converters 1 Year

PoE Splitter/ Injector 6 Months

KVM 2 Years

TAPS & Aggregators 5 Years

MTP Trunk Cables Consumable

MTP-LC Harness Cables Consumable

MPO Trunk Cables Consumable

MPO-LC Harness Cables Consumable

MTP Conversion Cables Consumable

Customised MTP/MPO Fibre Cables Consumable

Customised Standard Patch Cables Consumable

Customised LC+ Cables Consumable

Customised Fibre Pigtails Consumable

Customised Armoured Patch Cables Consumable

Military Cables Consumable

PM Fibre Cables Consumable

Indoor Multifiber Cables Consumable

Indoor / Outdoor Multifiber Cables Consumable

Hot In-Stock Fibre Cables Consumable

FTTH Fibre cable Consumable

Indoor cable Consumable

Indoor & Outdoor cable Consumable

Outdoor cable Consumable

Other Fibre Optical cable Consumable

Fibre Adapters Consumable

Mode Conditioning Cables Consumable

FHX MTP Conversion Cassettes Consumable

FHX TAP Cassettes Consumable

FHX Splice Cassettes Consumable

Fibre Raceway Consumable

Wire Mesh Cable Tray Consumable

Steel U Cable Ladder Consumable

DWDM Add & Drop 1 Year

CWDM Add & Drop 1 Year

FMU Mounting Chassis 1 Year

FBT Coupler Splitters Consumable

Optical Switches Consumable

WDM Filters Consumable

Micro-optic Devices Consumable

Splice Closure Consumable

Fibre connectors Consumable

ODF Box Consumable

Outside Wall Mount Enclosures Consumable

WDM Transport Platform 1 Year

DWDM Red/Blue Filter 1 Year

Fibre Monitoring 1 Year

Cat5e Trunk Cables Consumable

Cat6 Trunk Cables Consumable

Cat6a Trunk Cables Consumable

Customised Trunk Cables Consumable

Cat5e Bulk Cables Consumable

Cat6 Bulk Cables Consumable

Cat6a Bulk Cables Consumable

Cat7 Bulk Cables Consumable

Cable Assemblies Consumable

Couplers & Jacks Consumable

Fibre Optic Cleaner Consumable

Fibre Optic Inspection 1 Year

OTDR 1 Year

OTDR Fibre Launch Boxes Consumable

Fibre Optic Polishing Consumable

Fibre Optic Splicing Consumable

Tool Kits Consumable

Fibre Cable Strippers Consumable

Fibre Optic Cutters Consumable

Fibre Cable Slitters Consumable

Network Tool Kits Consumable

Punch Down Tools Consumable

Cable Strippers Consumable

Network Cable Testers Consumable

If the product's warranty period expires or the product has no warranty, we can still repair it for you. In such circumstances, you will have to bear the full cost of maintenance and transportation of the product in the real-time processing.
In the event of discontinuance of product manufacture, we will provide a maintenance service if the product has any quality issues within the warranty period.
For more details about return and exchange, please check Return Policy.

Limitations

This Warranty policy applies only to the product purchased from FS directly and not transferable to a third party without authorization. The Warranty does not apply if there are:

Damage due to acts of nature, for example, lightning strikes, flood, tornadoes, earthquake, and the like;

Negligence, misuse or abuse;

Modifications to any part of the Product;

Damage caused by accident, fire, or other external causes;

Damage caused by operating the Product outside the permitted or intended uses described by FS or with improper voltage or power supply.

No FS re-seller, agent or employee is authorized to make any modification to the warranty. If any term is held to be illegal or unenforceable, the legality or enforcement of the remaining terms shall not be affected.

Please select a topic for your Complaint.*