Need Help?

Live chat with us

Live Chat

Want to call?

+44 (0) 121 716 1755

United Kingdom

Country/Region

United Kingdom

Language/Currency

English / £ GBP

  • English / £ GBP
  • All Categories

  • Support

  • Services

  • Company

  • Community

Basket

Basket Loading

UK Fast Shipping

Free Delivery on Orders of Eligible Items over £79

Delivery Time

FS uses the best carriers in the business to make sure your order gets to you on time. Orders in stock will be shipped within 24 business hours from our Germany Warehouse. And the local office located in UK to offer in-time support.

Office address

Regus Edmund House, 12-22 Newhall Street, Birmingham, B3 3AS

+44 (0) 121 716 1755

Germany Warehouse address

NOVA Gewerbepark, Building 7, Am Gfild 7, 85375 Neufahrn, Germany

+49 (0) 8165 80 90 517

Fs img-map-uk.jpg

Select your country to check the delivery time and delivery options:

Estimated Delivery Time (Business Days)
Delivery Options
4-7 days
UPS Standard (Default Option for Free Delivery Order)
2-5 days
DHL Economy Select
2-4 days
TNT Economy Express
1-4 days
UPS Express Saver
1-3 days
DHL Express Worldwide
On the next day
DHL Express 9:00 / DHL Express 12:00
Depends on the logistic that you choose
Use my own shipping account

Note:

1. The above stated delivery times are industry averages as provided by our carriers.

2. FS provides more delivery options. You can choose on the checkout page according to the time schedule and costs.

FREE DELIVERY on Orders over £79

Any items with “Free Delivery” message on the product page are eligible for free delivery service. Orders over £79 can enjoy free delivery service and will be dispatched via UPS Standard to your location.

Oversized or heavy items (without “Free Delivery” message on product page) are not included in this offer for free delivery.

Local Service Management

Preserving a belief in "Concentration, Innovation, Progression", FS is committed to providing you with reliable products and dedicated services. Relying on our large inventory and automatic order processing system, we make sure that you have a hassle-free shopping experience at FS.

Munich Warehouse offers in-time support and delivery

Large inventory and automatic warehouse management

Smart order processing procedure ensures fast shipping

Multiple logistics partners, quick pick-up and secure delivery

Local office in Birmingham and welcome to visit FS

Dedicated customer support offers 24/7 assistance

Multiple Shipments for a Single Purchase

To ensure that each customer will receive the items as soon as possible, if a single purchase includes multiple items, they may be shipped from different warehouses in multiple packages according to each item's stock availability. Before payment, you can check the details for a specific purchase on checkout page.

Europe Shipment

Items in stock will be dispatched from Germany Warehouse and orders placed by 3:30pm (UTC/GMT+1) can enjoy fast shipping.

International Shipment

FS Asia Warehouse supports fast & timely supply for customised items or items without stock in Germany Warehouse. And these items will be shipped from Germany after transshipping from FS Asia Warehouse. You can check the estimated delivery time of the items from checkout page.

FAQs

  • How much will I be charged for delivery?

    The delivery cost is determined by your delivery address, address type, weight/size of parcel, and the delivery option you choose. For orders which are below £79, or contain oversized/ heavy items, you can check the exact delivery cost on the checkout page.

  • How can I know if my order has been shipped?

    Once your package leaves our warehouse, we'll send you a shipment notification email. This email includes the carrier name, tracking number, shipping date and items' details. You can click the tracking number to track your package on the carrier's website.

  • What happens if my parcel is damaged upon arrival or goes missing?

    If you have already received your order and find that it is damaged, please take photos or videos on site and send them to us. FS will be in direct contact with the carrier to resolve the issue as quickly as possible, avoiding more inconvenience caused to you. Once get approval that damage is caused by shipping, your account manager will guide you how to return damaged ones to us for an exchange or refund. More about return service, you may refer to our Return Policy.
    If you find that your parcel is missing, please inform your account manager at the first moment. FS will guide you about the remedy procedures accordingly.

  • How can I get the help?

    We are here to help. Any questions, you can refer to our FAQ for help, or Contact Us.

You have shared it successfully.

Leave Feedback about FS

Thanks for visiting FS. For immediate assistance, please visit FS Support or Live Chat with us.

Rate your overall experience with FS*

1
2
3
4
5
Poor Excellent

Please select a topic for your feedback.*

0/

If you would like to hear back from us, please leave your contact information.