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Welcome to FS Support

FAQs

Will any tax or tariff be charged for my order?

All items will be shipped out from Germany warehouse, and in accordance with the laws governing members of the European Union, FS.COM GmbH is obliged to charge VAT on all orders delivered from Germany to destinations in member countries of the EU.

For orders delivered to non-EU countries (including Great Britain), you may be subject to import duties or taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance will also be borne by your own; We have no control over these charges, so you could contact your local customs office for further information.

Destination Country
VAT & Tariff
Germany
A 19% VAT will be charged.
France and Monaco
A 20% VAT will be charged, but if a valid EU VAT Identification Number is offered, VAT will be exempted.
Netherlands, Spain, Belgium
A 21% VAT will be charged, but if a valid EU VAT Identification Number is offered, VAT will be exempted.
Italy
A 22% VAT will be charged, but if a valid EU VAT Identification Number is offered, VAT will be exempted.
Sweden, Denmark
A 25% VAT will be charged, but if a valid EU VAT Identification Number is offered, VAT will be exempted.
Other EU Members
A 19% VAT will be charged, but if a valid EU VAT Identification Number is offered, VAT will be exempted.
Non-EU countries
VAT will not be charged, but customs clearance will be borne by your own.

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Can I modify my delivery address or method?

Once the order has been packaged, you cannot change the delivery address. If you have not completed payment, you will need to cancel the order and re-order the product with the correct address.

If you have already completed payment, please contact your account manager or online Live Chat service team to modify.

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How long will the delivery take?

After your products have been shipped, it may take 2 to 3 business days to deliver them to you.

However, all delivery dates specified are estimates only and are subject to change depending on a number of factors, including but not limited to, weather conditions, international customs procedures, local couriers and delivery companies, etc.

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How can I check the status of my order?

You can track it conveniently in your Account Centre or contact your account manager directly for a status update.

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When can I get the refund back?

We will process the refund immediately after we have received the returned products. Usually, you will receive the refund within 2-3 working days after the refund is processed. View more details about the Return Policy.

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