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Terms and Conditions

General terms and conditions of business

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Please read the this general terms and conditions (GTC) carefully. By you registering, signing-in, using our services or performing other actions, you acknowledge that you have read and understood, and agree to accept and be bound by the terms and conditions listed. By accepting this agreement, you agree to accept all constraints, including accepting FS to reserve the right to modify the terms and conditions at any time without further notice to you. You can sign in on our website to check the latest version.

  • General Provisions
  • Contracting Party, Conclusion of Contract
  • Language of Contract, Saving of Contract Text
  • Terms of Delivery
  • Payment Terms
  • Reservations of Title
  • Right of Withdrawal
  • Warranty and Guarantees Claims
  • Liability
  • Intellectual Property Rights and Confidentiallity
  • Export and Import Licenses
  • Dispute Resolution

General Provisions

Information about payment methods:

Bank Transfer

We accept your order by sending a declaration of acceptance in separate e-mail, in which we give you our bank details.

Credit/Debit card

By submitting the order, you also transmit your credit/debit card data to us at the same time. Once you have become a legitimate cardholder, we will ask your credit/debit card company to initiate the payment transaction and accept your offer.


During the ordering process, you will be redirected to Paypal's website to pay the order via PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.

Contracting Party, Conclusion of Contract

The sales contract is concluded with FIBERSTORE Ltd.

By placing an order on our website, you will enter a legally binding contract. The contract is concluded by clicking “proceed to Paypal (for payment by Paypal), Confirm to Payment (for payment by Credit/Debit Card) or Submit Order (for payment by Bank Transfer)” in checkout page. It means you accept the offer of the goods contained in the shopping basket. And immediately after submitting the order, you will receive a confirmation email.

You can correct the order information when orders haven't entered the dispatch process by informing your account manager in advance in written notice. Orders containing customised items or in other special conditions cannot be updated or canceled once they enter “the processing” status.

If your order needs to be shipped by an FS affiliated company due to insufficient stock at FIBERSTORE LTD or other reasons, the contracting party on our side under these articles will be automatically changed to the corresponding FS affiliated company, the actual shipper and invoice issuer. You may contact your account manager for detailed arrangements.

Language of Contract, Saving of Contract Text

The language available for the conclusion of the contract is German.

We save the contract text and send you the order data by e-mail. You can also view the Terms and Conditions at any time here on this page. You can view a more detailed order history if you click on ‘’My Account’’ after signing in.

Terms of Delivery

We offers delivery options including UPS Standard, UPS Saver, UPS Express, DHL Express, DHL Express 9:00 service. Orders qualified for FREE Delivery are shipped by UPS Standard. If the customer needs to change delivery address or delivery method, any additional fee should be born by the customer. You can check more details on checkout or delivery policy page.

The goods will be delivered to the address provided by the buyer. To ensure that each customer will receive the items as soon as possible, your order may be shipped in multiple packages without additional charges from FS. Any date of delivery given by the seller FS is an estimated delivery time. The buyer should notify the seller about damage goods during transit.

If any delay is caused by the logistics company, please inform your account manager at the first moment. We may guide you about the remedy procedures. But FS will not be responsible for the possible lose.

For air transportation or maritime transportation, customers need to know whether they should pick up the goods at the airport or sea port. If customers can pick up the goods at the airport or sea port, it is necessary to know the documents that need to be prepared and the fees to be paid. If customers cannot pick up the goods, they should negotiate with the sales about door-to-door service and the cost in advance.

Payment Terms

In addition to the prices shown, shipping costs are added. In accordance with applicable laws, FIBERSTORE Ltd is also obliged to charge VAT for orders delivered to listed regions. You can find out more about the subtotal amount on the checkout page. Additional charges for customs clearance would have to be born by the recipient once the package reached the destination country.

We accept the following payment methods.

Bank Transfer

During checkout , we provide bank account details for you to complete the payment. Our finance department will check the amount and update the payment status regularly. You can also keep the payment receipt issued by bank and send it to your account manager for a quicker response in case of an enquiry.

You can also find FS account information in payment methods page or order details page (for Bank Transfer).

Credit/Debit card

After you place an order and choose to pay by credit/debit Card, simultaneously you will have to provide card details on the next page. For security reasons(for Bank Transfer), FIBERSTORE Ltd will not save any of your credit card data. We will ask your credit card company to initiate the payment transaction immediately after ordering. The payment transaction is carried out automatically by the Credit/Debit card company and the amount will be deducted. We do not add any credit card surcharges. However, a transaction fee might be charged by the issuing bank. You can contact your bank directly if you require more information regarding this.

Note for Payment Information:
Your billing name, address and phone number must match the information that appears on your credit card. We reserve the right to cancel any order that does not match these criteria without advance notification you if there is a suspected security breach.


During the order process, you will be re-directed to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you have to sign in or register (for client without Paypal account), identify yourself with your access data and confirm the payment order to us. After placing the order, FS asks PayPal to initiate the payment transaction. It will be carried out automatically by PayPal immediately afterwards.

Net Terms

All credit orders must be paid within the due date. Failure to pay will affect customers credit limit and cause interest.

About Deferred Payment

If the purchaser has a reason of force majeure and informed FS in written notice before due date, the payment can be deferred to 15 calendar days after the due date.

If the purchaser fails to make any payment within 15 calendar days after due date without prejudice to any other right or remedy available to the FS, FS shall limit the purchaser's credit and be entitled to charge purchaser interest at the rate of one percent (1%) per month above base rate from time to time, until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest).

About Orders Which an After-sales Issue Is Arised

After the purchaser receives the goods, if an after-sales issue is caused by FS, the purchaser is allowed to suspend the payment until the purchaser receives the repaired or replaced product.

If the after-sales issue is caused by the purchaser, the purchaser cannot refuse to pay for the order.

About Canceling the Order

If a credit order is to be canceled, please inform your account manager in advance in written notice. FS will audit, give you feedback, and instruct you on the cancellation process.

If the order cancellation is caused by FS (for example defect or wrong products received), the purchaser is allowed to cancel the order.

If the order cancellation is caused by the purchaser, and the purchaser has not formally stated and negotiated with FS in advance, the order cannot be canceled.

Reservations of Title

Every item delivered remains the property of FS until payment has been fully made. For entrepreneurs, the following shall apply in addition.

We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; all claims arising from this resale are assigned to us in advance - irrespective of any combination or mixing of the reserved goods with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

Right of Withdrawal

You have the right to cancel a contract within fourteen days. The withdrawal period is fourteen days from the date on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (FIBERSTORE Ltd, Part 7th Floor 45 CHURCH STREET Birmingham B3 2RT ,, (0) 121 716 1755) by means of a clear statement (for example, a letter sent by post, fax or e-mail) about your decision to cancel this contract, and reasons to revoke this contract.

The right of withdrawal does not apply to goods that have been made explicitly on an order or an individual request.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the Cancellation

If you cancel this contract, the cost of returning the goods will be borne by you. We will refund all cost to you (except for the additional costs arising from choosing a different delivery instead of the free standard delivery we offer.) at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this refund, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; we may refuse refund until we have received the goods back.

You must return the goods to us no later than fourteen days from the date on which you inform us of the cancellation of this contract. The cost of returning the goods will be borne by you unless your return is due to an error on our part (you received an incorrect or defective item). And you may also have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:
Contracts for the supply of goods that are not prefabricated and for the manufacture of only your selection or your determination is authoritative or which are clearly tailored to your personal needs.

Withdrawal Form Template

(If you want to cancel the contract, please offer below information and send it to us.)
  • To FIBERSTORE Ltd, Part 7th Floor, 45 CHURCH STREET, Birminghan B3 2RT,, United Kingdom
  • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • name of the customer (s)
  • address of the customer (s)
  • Signature of the customer (s) (only when notified on paper)
  • date
(*) Delete as appropriate.

Warranty and Guarantees Claims

Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages on our website.

Customer service: You can contact our customer service for questions, suggestions and complaints on weekdays from 8:30 am to 5:30 pm by calling +44 (0) 121 716 1755 or by emailing


The content of FS website has been created to the best of their knowledge and belief and has been checked at the time of this writing. We cannot guarantee the function, actuality, rightness, completeness or quality of information (our own as well as other authors).

FS assumes liability for the company and its vicarious agents - without having agreed the amount of damages - if fundamental contractual obligations or common business practices were violated. Liability in such cases shall be restricted to typical, foreseeable damage. There shall be no liability for loss of prospective profits or damage from the claims of third parties against the ordering party.

FS shall not be liable, outside the obligation to deliver, for slight negligence on the part of its vicarious agents.

Liability of FS for its own intentional and grossly negligent conduct and that of its vicarious agents, as well as liability under product liability law, shall remain unaffected by the above restrictions to liability. Liability for slight negligence shall be excluded.

FS employees who are active as vicarious agents of FS vis-à-vis the ordering party shall not be personally liable towards the ordering party in the case of slight negligence.

Liability of FS, as well as of its legal representatives and vicarious agents, for damage from violation of life, body, or health contrary to duty shall remain unaffected.

Intellectual Property Rights and Confidentiallity

If a third party should assert claims against the ordering party for the violation of industrial property rights, copyrights relating to the supplied products, the ordering party shall be obliged to give immediate notification thereof. FS shall have the right, if applicable with the support of the ordering party, but at its own expense, to conduct all negotiations for a settlement or any legal proceedings arising therefrom.

If the supplied products have been built in accordance with designs or instructions of the ordering party, the ordering party shall indemnify FS against all claims, liabilities, burdens and costs that are asserted by third parties due to violations of patents, trademarks or samples. A reasonable advance on any costs of legal proceedings shall be granted to FS.

FS shall be obliged to use all knowledge of company secrets and of information that can be classified as confidential it acquires as part of the contractual relationship only for the purpose of implementing this contract. Both parties shall treat all documents and information they receive in and during the fulfillment of a contract with confidentiality and for as long as such documents and information have not become generally known.

These obligations shall also remain in effect after the end of a contract and shall also be imposed on third parties in the case of permitted passing on of documents and information to third parties.

Export and Import Licenses

Products and Technical know-how supplied by FS are intended for use and to remain in the country of delivery agreed with the ordering party. Re-exporting of contractual products - individually or integrated in a system - may require the ordering party to obtain a license and shall be subject to the foreign trade regulations of the Federal Republic of Germany or of the other country of delivery agreed with the customer. The ordering party must obtain information on these regulations itself in accordance with German provisions from the the Federal Office for Economic Affairs and Export Control, 65760 Eschborn/Taunus. Regardless of whether the ordering party specifies the definitive destination of the supplied contractual products, the ordering party shall itself be responsible for obtaining any necessary licence from the pertinent foreign trade authorities before exporting such products.

Any further delivery of contractual products to third parties by the ordering party, with or without the knowledge of FS, shall at the same time require the transfer of the export licence conditions. The ordering party shall be liable to FS for the correct observance of these conditions.

Dispute Resolution

The European Commission provides an online dispute resolution platform (OS) which you can find at We are not obliged to participate in a dispute settlement procedure before a consumer arbitration board.

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