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About FS
FS ensures that the products have gone through fully strict quality control from the purchase of raw materials to the entire manufacturing process. Besides, we warrant maintenance for defects in materials and manufacture to the original purchasers. If you have some problems with your products, FS provides maintenance service for those products that have not exceeded the after-sales warranty period.

Warranty Limitations

Free warranty items:

During the warranty period, FS’s warranty only covers defects caused by normal use and logistics damage, quality problems, etc. And we will pay for the round-trip freight for the warranty items.

Free warranty exclusions:

1. The products has exceeded the warranty period.

2. Damage caused by unauthorized disassembly, modification and any other human factors.

3. Damage caused by natural disasters such as impact, fire, lightning, flooding or human negligence.

4. Damage caused by improper operation to equipment shells, power supplies, etc. during use.

Warranty Period /

The warranty period for all categories is shown in the table below, and it starts from the delivery date of the original order.

Sub-category Return Window Exchange Window Warranty Period Notes
Enterprise Switches

PoE+ Switches

30 days

30 days

4 years

Warranty for #108716, #83325, #115387, #115386, #115388, #108718 is 5 years.

1G/10G Switches

25G Switches

40G Switches

100G Switches

30 days

30 days

5 years

1. Warranty for #84912, #72946, #72944, #72945, #80365, #90130, #90131, #90132, #103011, #134655, #134656, #134657 is 4 years.
2. Warranty for #129513, #129514, #129515, #129516, #129517 is 1 year.
3. Warranty for #132526, #132527, #132528, #132529 is 2 years.
4. Return and exchange service is available for Hardware.

Industrial Switches

Unavailable

Unavailable

5 years

Accessories

Unavailable

Unavailable

1 year

There is no warranty for #71227, #71224, #71226, #71225, #71228.

Data Center Switches

10G Switches

25G Switches

40G Switches

100G Switches

400G Switches

Line Cards

30 days

30 days

5 years

Accessories

Unavailable

Unavailable

3 years

Wireless Solution

Wireless LAN Controller

Gateway

30 days

30 days

3 years

Wireless AP

Unavailable

Unavailable

3 years

1. #108704, #108705, #108706, #108707, #115389, #115390, #115391, #115392, #123820 support 30-day return.
2. Warranty for #108704, #108705, #108706, #108707, #115389, #115390, #115391, #115392, #123820 software, hardware and power module is 3 years.

PoE Injector & Splitter

30 days

30 days

1 year

30-day return is not available for #71172 .There is no warranty for #71172.

Servers, Routers, Firewalls, NIC

Rack Servers

Unavailable

Unavailable

3 years

Mellanox® Ethernet Adapters

Unavailable

Unavailable

1 year

Intel Based Ethernet Adapters

Enterprise Routers

30 days

30 days

3 years

Network Packet Brokers

Unavailable

Unavailable

5 years

KVM

Unavailable

Unavailable

2 years

Firewalls

Unavailable

90 days

1 year

Media Converters, Extenders

Unmanaged Media Converters

Managed Media Converters

Industrial Media Converters

PoE Media Converters

30 days

30 days

2 years

Extenders

Unavailable

Unavailable

1 year

PDU, UPS, Power System

PDU Power Strips

UPS Power Supply

Z-Lock Locking Power Cords

Unavailable

Unavailable

1 year

IEC60320 Power Cords

NEMA Power Cords

30 days

30 days

Lifetime Warranty

Video Conferencing

Conference Cameras

Webcams

Speakerphones

Conference Room Solutions

Personal Conferencing Solutions

30 days

30 days

2 years

Video Surveillance

Network Cameras

Network Video Recorders

Video Decoders

Face Recognition Terminals

30 days

30 days

2 years

Business Phone System

IP Phones

IP PBXs

Telephony Cards

30 days

30 days

1 year

#139597,#139598,#139599,#139600

Sub-category Return Window Exchange Window Warranty Period Notes
100/200/400/800G Transceivers

100G QSFP28

100G CFP/CFP2/CFP4

100G Converter

200G QSFP56

400G QSFP-DD

800G OSFP

Customized 100G

30 days

30 days

5 years

1. For Fiber Optic Transceiver products (Except Transceiver Accessories), exchange service is still available if there is quality issue within 1 year of the delivery date. The same below.
2. Warranty for CFP-LR4-40G is 1 year.

25/40/50G Transceivers

25G SFP28

25G BiDi SFP28

25G WDM SFP28

40G QSFP+

40G Converter

50G QSFP28

Customized 40G/25G

30 days

30 days

5 years

1. Exchange service is still available if there is quality issue within 1 year of the delivery date.
2. Warranty for CFP-LR4-40G(#39987, #75307, #75307) is 1 year.

10/16/32G Transceivers

10G SFP+

10G BiDi SFP+

10G CWDM SFP+

10G DWDM SFP+

10G XFP/X2/XENPAK

10G Converter

8G/10G/16G/32G FC

Customized 32G/16G/10G

30 days

30 days

5 years

Except for SR, LR, LRM and ER, the refund or exchange service is not available for other HP compatible transceivers unless there are quality issues.

SFP Transceivers

100BASE SFP

1G SFP

1G BiDi SFP

1G CWDM SFP

1G DWDM SFP

1G SONET/SDH SFP

2.5G SFP

2G/4G SFP

Customized 1G/2G/4G SFP

30 days

30 days

5 years

Exchange service is still available if there is quality issue within 1 year of the delivery date.

Direct Attach Cables

10G SFP+ DAC

25G SFP28 DAC

40G QSFP+ DAC

56G QSFP+ DAC

100G QSFP28 DAC

200G QSFP56 DAC

400G QSFP-DD DAC

Customized DAC

30 days

30 days

5 years

Refund or exchange is not available for XFP & HP compatible cables unless there are quality issues.

Active Optical Cables

10G SFP+ AOC

25G SFP28 AOC

40G QSFP+ AOC

56G QSFP+ AOC

100G QSFP28 AOC

200G QSFP56 AOC

Customized AOC

30 days

30 days

5 years

Exchange service is still available if there is quality issue within 1 year of the delivery date.

DAC/AOC Breakout Cables

40G DAC Breakout Cables

100G DAC Breakout Cables

200G DAC Breakout Cables

400G DAC Breakout Cables

40G AOC Breakout Cables

100G AOC Breakout Cables

Customized DAC/AOC Breakout Cables

30 days

30 days

5 years

Exchange service is still available if there is quality issue within 1 year of the delivery date.

Industrial Transceivers

10G Industrial SFP+

1G Industrial SFP

10G Industrial BiDi SFP+

10G Industrial WDM SFP+

25G Industrial SFP28

25G Industrial BiDi SFP28

100G Industrial QSFP28

30 days

30 days

5 years

Except for SR, LR and ER, the refund or exchange service is not available for other HP compatible transceivers unless there are quality issues.

Others

Firmware Upgrade Tool Kit

Digital Video Transceivers

PON Transceivers

Loopback Modules

Transceiver Accessories

30 days

30 days

5 years

Exchange service is still available if there is quality issue within 1 year of the delivery date.

Sub-category Return Window Exchange Window Warranty Period Notes
MTP®/MPO Cable Assemblies

MTP®/MPO Trunk Cables

MTP®/MPO Breakout Cables

MTP® PRO Trunk Cables

30 days

30 days

1 year

1. In the case of not affecting secondary sales, 30-day return is available for in-stock items (excluding Customized MTP®/MPO Fiber Cables and MTP®/MPO Conversion Cables).
2. There is no warranty for Customized MTP®/MPO Fiber Cables and MTP®/MPO Conversion Cables.

MTP®/MPO Conversion Cables

Customized MTP®/MPO Fiber Cables

Unavailable

Unavailable

Consumable

Fiber Patch Cables

OS2 9/125 Single Mode Duplex

OS2 9/125 Single Mode Simplex

OM5 40/100G 50/125 Multimode

OM4 40/100Gb 50/125 Multimode

OM3 10Gb 50/125 Multimode

OM1/OM2 Multimode

30 days

30 days

1 year

Customized Fiber Cables

Unavailable

Unavailable

Consumable

Ultra High Density Cables

Ultra Low Loss LC Cables

Uniboot Fiber Cables

30 days

30 days

1 year

Customized HD LC+ Cables

Unavailable

Unavailable

Consumable

Specialty Fiber Optic Cables

Armored Patch Cables

30 days

30 days

1 year

1. Warranty for Armored Patch Cables and FTTA Patch Cables (standard product) is 1 year.
2. For Armored Patch Cables and FTTA Patch Cables, in the case of not affecting secondary sales, 30-day return is available for in-stock items. (excluding Customized Patch Cables).

Industrial/Military Fiber Cables

Indoor/Outdoor Multifiber Cables

Polarization Maintaining (PM) Fiber Cables

Unavailable

Unavailable

Consumable

Warranty for #137475 and #137476 is 1 year.

FTTA Patch Cables

30 days

Unavailable

1 year

Fiber Pigtails

Standard 900μm Buffered Fiber

12 Fibers Pigtails

30 days

30 days

1 year

Customized Fiber Pigtails

Unavailable

Unavailable

Consumable

Fiber Cable Accessories

Fiber Adapters/Couplers

Fiber Loopback

Mode Conditioning Cables

30 days

30 days

Consumable

Sub-category Return Window Exchange Window Warranty Period Notes
Fiber Optic Panels 30 days 30 days 1 year
Fiber Optic Cassettes

MTP®/MPO Fiber Cassettes

FHD Fiber TAP Cassettes

30 days

30 days

1 year

In the case of not affecting secondary sales, 30-day return is only available for standard in-stock items.

Fiber Optic Enclosures

Rack Mount Enclosures

Wall Mount Enclosures

Modular Enclosures

Enclosure Accessories

30 days

30 days

1 year

MTP®/MPO-LC Breakout Cassettes 30 days 30 days 1 year 30-day return is only available for #43552, #43514 (in the case of not affecting secondary sales).
Cable Management

Horizontal Cable Managers

Vertical Cable Managers

30 days

30 days

1 year

There is no warranty for Cable Ties and Cable Labels.

Cable Ties

Cable Labels

30 days

30 days

Consumable

Racks & Cabinets

Server/Network Cabinets

Wall Mount Cabinets

Open Frame Racks

Shelves & Accessories

30 days

30 days

1 year

1. Repair service is not available for #111804.
2. 30-day return service is available if there are quality issues or not use/not open.

Sub-category Return Window Exchange Window Warranty Period Notes
Mux Demux & OADM

DWDM Mux Demux

CWDM Mux Demux

30 days

30 days

3 years

1. 30-day return is only available for #35887, #33485, #72430, #72433, #84492.
2. Warranty for #109705 is 2 years.

DWDM Add & Drop

CWDM Add & Drop

Chassis & Accessories

Customized Mux Demux & OADM

Unavailable

Unavailable

1 year

30-day return is only available for #33489, #78163, #42937, #42972.

LWDM Mux Demux

Unavailable

Unavailable

3 years

Transponder/Muxponder

10G/25G/100G Transponder

100G/200G Muxponder

8x 200G Transport Platform

Chassis & Accessories

30 days

30 days

2 years

1. Warranty for #14404,#14401 is 1 year.
2. 30-day return service is not available for #14404,#14401.

Open Line System

Amplifier Modules

Dispersion Compensation

30 days

30 days

2 years

30-day return is only available for #72283, #72284, #36524.

Line Protection

Chassis & Accessories

30 days

30 days

1 year

1. Warranty for M6200 Series is 2 years.
2. For Line Protection category, 30-day return is only available for M6200 Series.

DWDM Red/Blue Filter

Fiber Monitoring

Unavailable

Unavailable

1 year

Warranty for M6200 Series is 2 years.

Passive Components, Termination

Optical Attenuators

30 days

30 days

Consumable

30-day return is only available for standard in-stock items.

Fiber Connectors & Accessories

FWDM Filters

Fiber Optic Wall Plates

Unavailable

Unavailable

Consumable

PLC Splitters

30 days

30 days

1 year

The warranty period is 1 year and 30-day return is only available for standard in-stock items.

CWDM & DWDM Transceivers 30 days 30 days 5 years
Sub-category Return Window Exchange Window Warranty Period Notes
Patch Panels & Wall Plates

Cat5e Patch Panels

Cat6 Patch Panels

Cat6a Patch Panels

Blank Patch Panels

30 days

30 days

1 year

Ethernet Wall Plates & Jacks

30 days

30 days

Consumable

30-day return service is not available for Ethernet Wall Plates & Jacks Category (Except Wall Plates).

Bulk Ethernet Cables

Cat5e Bulk Ethernet Cables

Cat6 Bulk Ethernet Cables

Cat6a Bulk Ethernet Cables

Cat7 Bulk Ethernet Cables

Outdoor Bulk Ethernet Cables

30 days

30 days

1 year

RJ45 Connectors & Jacks

Unavailable

Unavailable

1 year

Pre-terminated Trunk Cables

Cat5e Trunk Cables

Cat6 Trunk Cables

Cat6a Trunk Cables

30 days

30 days

1 year

Customized Trunk Cables

Unavailable

Unavailable

Consumable

Patch Cables

Cat5e Patch Cables

Cat6 Patch Cables

Cat6a Patch Cables

Cat7 Patch Cables

Cat8 Patch Cables

28AWG Slim Patch Cables

30 days

30 days

1 year

Customized Patch Cables

Unavailable

Unavailable

Consumable

Sub-category Return Window Exchange Window Warranty Period Notes
Fiber Optic Cleaning 30 days 30 days Consumable Refund or exchange is not available for #92752.
Basic Fiber Testing

Optical Power Meter

Fiber Optic Inspection

Visual Fault Locators

Fiber Optic Light Source

Optical Multimeter

30 days

30 days

1 year

30-day return for Fiber Optic Inspection is only available for standard in-stock items.

Advanced Fiber Testing

Fiber Optic OTDR

Fiber Identifiers & Talk Set

30 days

30 days

1 year

30-day return or repair service is not available for OTDR Fiber Launch Boxes.

Fiber Polish & Cleaver

Fiber Optic Cleaver

Fiber Optic Polishing

Unavailable

Unavailable

Consumable

Fiber Optic Tools

Fiber Cable Slitters

Fiber Optic Cutters

Fiber Cable Strippers

Fiber Optic Tool Kits

Unavailable

Unavailable

Consumable

Copper Tools & Testers

Network Tool Kits

Punch Down Tools

Cable Strippers

Unavailable

Unavailable

Consumable

Network Cable Testers

Unavailable

Unavailable

1 year

The warranty for #130162 is 18 months.

See more

Warranty Procedure

  • Submit a Request
  • Audit
  • Pack to us
  • Acceptance Inspection
  • Maintenance
  • Pack to you
Questions & Answers