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Welcome to FS Support

FAQs

How long will the shipping take?

After your products have been shipped, it may take 1- 6 business days to deliver them to you, mainly depending on destinations, international customs clearance and the courier you choose. Please note that all delivery dates specified are estimates only.

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Will any tax or tariff be charged for my order?

Orders dispatched from SG warehouse and delivered to locations within Singapore will be charged 7% GST on product value and shipping fees.

Orders delivered to the destinations outside Singapore will only be charged product value and shipping fees, and no sales tax(ex. VAT or GST) will be charged. However, the packages may be assessed import or customs duties, depending on the laws/regulations of the particular countries.

If the product(s) you order is not currently in stock in SG warehouse, we will ship them directly from Asia warehouse. In this case, import or customs duties may generate as well. Any tariff or import duties caused by customs clearance should be declared and borne by the recipient.

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Can I modify my shipping address or method?

Once the order has been packaged, you cannot change the shipping address. If you have not completed payment, you will need to cancel the order and re-order the product with the correct address.

If you have already completed payment, please contact your account manager or online Live Chat service team to modify.

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How can I check the status of my order?

You can track it conveniently in your Account Center or contact your account manager directly for a status update.

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When can I get the refund back?

We will process the refund immediately after we have received the returned products. Usually, you will receive the refund within 3-5 business days. View more details about the Return Policy.

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