FS Tech Pte Ltd. 30A Kallang Pl, #11-10/11/12 Singapore 339213 GST Reg No.: 201818919D
+(65) 6443 7951
9:00am - 5:00pm (GMT+8) | Mon. - Fri.
Select your country to check the delivery time and delivery options:
1. The above stated delivery times are industry averages as provided by our carriers.
2. You can choose pickup service at the checkout page. During the pandemic, some warehouses can not provide pickup service temporarily, and information will be subject to change at checkout.
3. Ninja Van and LALAMOVE Scheduled Delivery showcased throughout the day. Grab Express and LALAMOVE Express are only displayed before 15:00 on the same day.
Any items with ”Free Shipping” listed on the product page are eligible for the free shipping service. Orders over S$99 can enjoy our free shipping service.
Oversize or heavy items, or certain customized fibers (without ”Free Shipping” listed on the product page) are not included in this offer for free shipping. Orders delivered to restricted areas may have limited shipping options. The restricted area is determined by a postal code on the checkout page.
Large inventory and automatic warehouse management
Smart order processing procedure ensures fast shipping
Multiple logistics partners, quick pickup and secure delivery
Dedicated customer support offers 24/7 assistance
How much will I be charged for shipping?
Shipping cost is determined by your shipping location, address type, weight/size of parcel, and the delivery option you choose. You will see the exact shipping cost on checkout page.
How can I know if my order has been shipped?
Once your package leaves our warehouse, we'll send you a shipment notification email. This email includes the carrier name, tracking number, shipping date and items' details. You can click the tracking number to track your package on the carrier's website.
What happens if my parcel is damaged or lost during shipment?
If you have already received your order and find that it is damaged, please take photos or videos on site and send them to us. FS will be in direct contact with the carrier to resolve the issue as quickly as possible, avoiding more inconvenience caused to you. Once get approval that damage is caused by shipping, your account manager will guide you how to return damaged ones to us for an exchange or refund. More about return service, you may refer to our Return Policy.
If you find that your parcel is missing, please inform your account manager at the first moment. FS will guide you about the remedy procedures accordingly.