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Free Project Support

For Enterprise

For Service Provider

For Cloud Provider

FHX Ultra HD Cabling System 

Data Center Structured Cabling 

Solutions

DC Cabling Solution Team
DCI Engineers
with CCIE/HCIE Certification

Free Project Support

Metro WDM System

FMT Multi-service Platform

Management System

Flexible Ring Architecture for 

Robust and Large-Scale

Optical Transport

OTN Solution Team
Senior Telecommunication
Engineers

Free Project Support

In-Building Wireless

Power Over Ethernet

Netwoking & Security

Enterprise Networks Solutions

Building a Modern-Day SMB 

Network

Enterprise Solution Team
Network Engineers
with CCIE/HCIE Certification

Free Project Support

Multi-brand Compatibility

Coded & Tested In-house

Design Consistency

FS Box - Data Centre Tool Kit

for SFP/SFP+/XFP/

QSFP+/QSFP28

Optics Solution Team
Senior Hardware Design
Engineers

Shipping Rates & Policies

Information about shipping options, time and rates.

  • Free Shipping for Orders Over US$ 79
  • Multiple Warehouse System
  • Delivery Areas & Options
  • Time & TAX & Tariff
  • Return Policy & Warranty

Free Shipping for Orders Over US$ 79

Any item with "Free Shipping on orders over US$79" is eligible for the Free Shipping option.

Free Shipping within United States:
Orders less than or equal to 50lbs will be delivered by FedEx 2Day or FedEx Ground (1-3 business days). Orders over 50lbs will be delivered via FedEx Ground.

Free Shipping to Canada and Mexico:
Orders will be delivered via DHL 1-3 business days or FedEx 1-3 business days.

The items listed below are heavy and oversized, therefore are not available for FREE shipping.
ODF BOX, Splice Closure, Fiber Terminal Box, Indoor / Outdoor Multifiber Cables, Military Grade Fiber Cables, Open Frame Racks, Server / Network Cabinets, Wall Mount Cabinets, Outside Wall Mount Enclosures, Bulk Fiber Cable, Shelves & Accessories, UPS Power Supply , Fiber Raceway System, Polarization Maintaining(PM) Fiber Cables, Bulk Cables.

Note: we offer free shipping orders with FedEx 2Day or FedEx Ground (1-3 business days) in the United States. However, as some remote areas of the Alaska, Hawaii and Puerto Rico cannot support these shipping methods, we may charge you the related shipping rates, you can see exactly rates when you check out.

Overnight shipping services and Saturday Delivery services are available for shipping within the Continental U.S. However, delivery cost for expedited delivery will be charged.

Multiple Warehouse System

Two warehouses in East and West can make sure all areas receive items within 1-3 business days and get immediate help.

Our Seattle warehouse:
820 SW 34th Street Bldg W7 Suite H
Renton, WA 98057
United States
Tel: +1 (877) 205 5306
Our Delaware warehouse:
380 Centerpoint Blvd
New Castle, DE 19720
United States
Tel: +1 (888) 468 7419

Delivery Areas & Options

Delivery Areas

Shipping orders to addresses within:

Contiguous U.S.

Alaska

Hawaii

APO / FPO military addresses

Puerto Rico

Shipping orders to addresses within:

Mexico

Canada

Delivery Options

We can offer the following delivery options. You can choose one according to your time schedule and budget.

Shipping Services within United States Delivery Time after shipped out
FedEx Overnight® next business day afternoon
FedEx 2Day® 2 business days
FedEx Ground 1-7 business days, based on distance to the destination
UPS Next Day® next business day afternoon
UPS 2nd Day® 2 business days
UPS Ground 1-7 business days, based on distance to the destination
Saturday Delivery get your orders continue to deliver on Saturday, only available on Thursday and Friday

"Pickup at Warehouse" service is available for local customers for a quick and easy pickup when the whole order shipped from our Seattle or Delaware warehouse.

Note: Pick-time of Seattle warehouse: 9:30am (PST) - 17:30pm (PST). Pick-time of Delaware warehouse: 9:30am (EST) - 17:30pm (EST)

International Shipping Services to Mexico and Canada Delivery Time after shipped out
DHL 1-3 business days
UPS Express 1-3 business days
FedEx 1-3 business days

FS.COM also offers a "Use my own shipping account" option at checkout, if you prefer to use your own shipping account and rates with DHL, FedEx, UPS or other Express carriers, just choose your carrier, shipping service and input your corresponding account number. In this case, FS.COM will not charge you any shipping rates.

Time & TAX & Tariff

Processing Time

Orders placed before 16:00 will be shipped out at the same day from our U.S. warehouse (Seattle & Delaware) if products are in-stock. Items marked with "Customised", the shipping date is stated beside it in product page and suggested at check-out page.

If your paid order contains items unavailable to ship right now, a partial shipment will be generated with no additional cost. The in-stock items will be shipped the same day as you place the order. And the rest will be shipped out upon arrival at warehouse near to you.

The availability of products at FS.COM is subject to change. Once you confirm the order, the inventory will be updated in real-time to ensure our customers can manage their purchase plan well. You may find inventory details of each specific item right above the "Add to Cart" icon on the product page. Once you place the order, you can check the estimated delivery date for all products in order details page.

Sales Tax & Tariff

Sales Tax within the United States
If items are shipped to an address within Washington State, a sales tax based on different zip code's tax rate will be charged in accordance with Washington State tax laws. You can see the amount when checking out. However, if you are able to provide a valid tax exemption certificate for the state(s) where you are located, no sales tax will be collected. Please contact us if you want to offer us your tax exemption certificate before placing orders.

Sales Tax outside the United States
For orders dispatched outside United States, no sales tax will be charged. But the buyer will be responsible for custom clearance and duty tax. When you place the order online, we will only charge the shipping fee without any duty or tax from the order total (FS.COM default). If you need us to help you arrange to pre-pay duty tax, welcome to contact us.

If you experience any problems or have further questions, please contact our customer service center or your assigned sales representative for more details.

Return Policy & Warranty

We promise to refund or exchange items you are not satisfied with when you return it to us in saleable condition within 30 days of delivery. For more details, please click Return policy.

Returns can be processed in your FS.COM account easily. If you have any problem, you can contact your sales representative.

FS.COM provides warranty for almost all products. If you would like to know more on warranty periods for specific items, please click Warranty.

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