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FS ensures that the products have gone through fully strict quality control from the purchase of raw materials to the entire manufacturing process. Besides, we warrant maintenance for defects in materials and manufacture to the original purchasers. If you have some problems with your products, FS provides maintenance service for those products that have not exceeded the after-sales warranty period.

Warranty Limitations

Free warranty items:

During the warranty period, FS’s warranty only covers defects caused by normal use and logistics damage, quality problems, etc. And we will pay for the round-trip freight for the warranty items.

Free warranty exclusions:

1. The products have exceeded the warranty period.

2. Damage caused by unauthorized disassembly, modification and any other human factors.

3. Damage caused by natural disasters such as impact, fire, lightning, flooding or human negligence.

4. Damage caused by improper operation to equipment shells, power supplies, etc. during use.

5. Please note that customized products may only change or cancel an order for Product(s) up until the time we begin manufacturing the products unless approved.

Warranty Period

The warranty period for all categories is shown in the table below, and it starts from the delivery date of the original order.

Sub-category Return Window Exchange Window Warranty Period Notes
Enterprise Switches

1G/10G Switches

25G Switches

40G Switches

100G Switches

Industrial Ethernet Switches

30 days

30 days

5 years

1. Warranty for #84912, #72946, #72944, #72945, #80365, #90130, #90131, #90132, #103011, #134655, #134656, #134657 is 4 years.
2. Warranty for #129513, #129514, #129515, #129516, #129517 is 1 year.
3. Warranty for #132526, #132527, #132528, #132529, #132530, #132531, #132532, #150492, #150493 is 2 years.
4. Return and exchange service is available for Hardware.

PoE+ Switches

30 days

30 days

4 years

Warranty for #108716, #83325, #115387, #115386, #115388, #108718, #149749 is 5 years.

Accessories

Unavailable

Unavailable

1 year

There is no warranty for #71227, #71224, #71226, #71225, #71228.

Data Center Switches

10G Switches

25G Switches

40G Switches

100G Switches

400G Switches

Accessories

30 days

30 days

5 years

1. Warranty for #149854, #149855, #149856, #149857, #149858, #149860, #149861, #149862, #149863 is 3 years.
2. Warranty for #158396, #158397, #158398, #158399, #158701, #158702, #158703, #158704 is 1 year.
3. 30-day return and exchange service are not available for #149854, #149855, #149856, #149857, #149858, #149860, #149861, #149862, #149863, #158396, #158397, #158398, #158399, #158701, #158702, #158703, #158704.

InfiniBand Switches

Unavailable

Unavailable

1 year

Wireless

Indoor Access Points

Outdoor Access Points

Wireless Controllers

30 days

30 days

3 years

30-day return and exchange are not available for #84026, #84027, #84028, #143356.

Wi-Fi Routers

Unavailable

Unavailable

2 years

Accessories

30 days

30 days

1 year

There is no warranty for #71172.

Servers & Server Management

Rack Servers

Tower Servers

High-Density Servers

Unavailable

Unavailable

3 years

KVM Switches

Unavailable

Unavailable

2 years

Mellanox® Ethernet Adapters

Unavailable

Unavailable

1 year

Intel®/Intel Based Ethernet Adapters

30 days

30 days

3 years

1.Refund or exchange is not available unless there are quality issues.
2.Warranty for #160016, #160017, #160018, #160019, #160020, #160021, #160022, #160023, #160024, #160025, #160026, #160027, #160028 is limited to 5 years from the date of Intel’s announcement of end of life or discontinuance of the adapter products.
3.30-day return and exchange service are not available for #160016, #160017, #160018, #160019, #160020, #160021, #160022, #160023, #160024, #160025, #160026, #160027, #160028.
4.Maintenance is supported due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Network Security & Visibility, Routers

Network Packet Brokers

Unavailable

Unavailable

5 years

Fiber TAPs

30 days

30 days

1 year

Gateways

Enterprise Routers

30 days

30 days

3 years

Warranty for #115394, #115393, #108709 is 3 years.

Firewalls

Unavailable

90 days

1 year

Power

Uninterruptible Power Supplies (UPS)

Power Distribution Units (PDUs)

IEC60320 Power Cords

Locking Power Cords

NEMA Power Cords

International Power Cords

Hospital Grade Power Cords

High Voltage Power Cords

Unavailable

Unavailable

1 year

Media Converters, Extenders

Copper to Fiber Media Converters

Fiber to Fiber Media Converters

Industrial Media Converters

PoE Media Converters

Media Converter Chassis

30 days

30 days

2 years

PoE Extenders

Unavailable

Unavailable

2 years

The refund or exchange service is not available unless there are quality issues.

AV Extenders

KVM Extenders

Unavailable

Unavailable

1 year

Conferencing, Phones

Conference Cameras

Webcams

Microphones

30 days

30 days

2 years

IP Phones

IP PBXs

Telephony Cards

VoIP Gateways

30 days

30 days

5 years

Video Surveillance

Network Cameras

Video Recorders

Video Decoders

Video Management System

Face Recognition Terminals

30 days

30 days

2 years

In the case of not affecting secondary sales, 30-day return is only available for standard in-stock items.

Camera & Recorder Kits

Unavailable

Unavailable

Consumable

Sub-category Return Window Exchange Window Warranty Period Notes
200/400/800G Modules

800G OSFP/QSFP-DD

400G OSFP/QSFP-DD

200G QSFP56/QSFP-DD

200G/400G CFP2

800G DAC

400G DAC/AOC

200G DAC/AOC

Custom 200G/400G

30 days

30 days

5 years

Except for 200G/400G CFP2, exchange service is still available if there is quality issue within 1 year of the delivery date.

50G/100G Modules

100G QSFP28

100G CFP/CFP2/CFP4

50G QSFP28/SFP56

56G DAC/AOC

100G DAC/AOC

Custom 50G/100G

30 days

30 days

5 years

1. For Fiber Optic Transceiver products (Except Transceiver Accessories), exchange service is still available if there is quality issue within 1 year of the delivery date. The same below.

40G Modules

40G QSFP+

40G DAC

40G AOC

Custom 40G

30 days

30 days

5 years

25G Modules

25G SFP28

25G BiDi SFP28

25G WDM SFP28

25G DAC

25G AOC

Custom 25G

30 days

30 days

5 years

1. Exchange service is still available if there is quality issue within 1 year of the delivery date.
2. Warranty for CFP-LR4-40G(#39987, #75307, #75307) is 1 year.

10G Modules

10G SFP+

10G BiDi SFP+

10G CWDM SFP+

10G DWDM SFP+

10G XFP/X2/XENPAK

10G DAC

10G AOC

Custom 10G

30 days

30 days

5 years

1. Except for SR, LR, LRM and ER, the refund or exchange service is not available for other HP compatible transceivers unless there are quality issues.

2. Refund or exchange is not available for XFP & HP compatible cables unless there are quality issues.

3. Exchange service is still available if there is quality issue within 1 year of the delivery date.

100M/1G Modules

2.5G SFP

1G SFP

1G BiDi SFP

1G CWDM SFP

1G DWDM SFP

100BASE SFP

1G DAC

Custom 100M/1G

30 days

30 days

5 years

Exchange service is still available if there is quality issue within 1 year of the delivery date.

InfiniBand/FC Modules

200G QSFP56 InfiniBand

100G QSFP28 InfiniBand

40G QSFP+ Infiniband

8G/10G/16G/32G Fiber Channel

2G/4G Fiber Channel

Custom FC

30 days

30 days

5 years

56G QSFP+ InfiniBand

Unavailable

Unavailable

Consumable

Other Modules

10G/40G/100G Converter

Digital Video Transceivers

Loopback Modules

PON Transceivers

1G SONET/SDH SFP

30 days

30 days

5 years

Accessories

FS BOX

Accessories

30 days

30 days

5 years

1. Exchange service is still available if there is quality issue within 1 year of the delivery date.

2. 30-day return is not available for Customized Labels and Plastic Packaging Clamshell Box.

Sub-category Return Window Exchange Window Warranty Period Notes
MTP®/MPO Cable Assemblies

MTP®/MPO Trunk Cable Assemblies

MTP®/MPO Breakout Harnesses

MTP® PRO Trunk Cable Assemblies

30 days

30 days

1 year

1. In the case of not affecting secondary sales, 30-day return is available for in-stock items (excluding Customized MTP®/MPO Fiber Cables and MTP®/MPO Conversion Cables).
2. There is no warranty for Customized MTP®/MPO Fiber Cables and MTP®/MPO Conversion Cables.

MTP®/MPO Conversion Cable Assemblies

Custom MTP®/MPO Cable Assemblies

Unavailable

Unavailable

1 year

Maintenance is supported due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Fiber Patch Cords

OS2 9/125 Single Mode

OM5 50/125 Multimode

OM4 50/125 Multimode

OM3 50/125 Multimode

OM1/OM2 Multimode

30 days

30 days

1 year

Maintenance is supported due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Custom Fiber Patch Cords

Unavailable

Unavailable

1 year

Maintenance is supported due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Specialty Fiber Cable Assemblies

Armored Patch Cords

FTTA Patch Cords

Mode Conditioning Patch Cords

30 days

30 days

1 year

1. For Armored Patch Cables and FTTA Patch Cables, in the case of not affecting secondary sales, 30-day return is available for in-stock items. (excluding Customized Patch Cables).

2. Maintenance is supported due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Industrial/Military Cable Assemblies

Multifiber Cable Assemblies

Polarization Maintaining (PM) Patch Cords

Unavailable

Unavailable

1 year

1. Warranty for #137475 and #137476 is 1 year.

2. Maintenance is supported due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Fiber Pigtails

Simplex Pigtails

12 Fibers Pigtails

30 days

30 days

1 year

Custom Fiber Pigtails

Unavailable

Unavailable

1 year

2. Maintenance is supported due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Fiber Optic Accessories

Fiber Optic Adapters

Fiber Loopbacks

30 days

30 days

1 year

Maintenance is supported due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Fiber Optic Attenuators

30 days

30 days

3 years

1. 30-day return is only available for standard in-stock items. 2. Warranty for #11826 is 1 year.

Fiber Optic Connectors

Fiber Optic Fan-Out Kits

Fiber Splice Closures

Unavailable

Unavailable

1 year

Maintenance is supported due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Sub-category Return Window Exchange Window Warranty Period Notes
Fiber Optic Panels

LC Fiber Optic Panels

SC Fiber Optic Panels

ST Fiber Optic Panels

MTP®/MPO Fiber Optic Panels

MDC Fiber Optic Panels

Multimedia Copper/Fiber Panels

30 days

30 days

1 year

Fiber Optic Cassettes

MTP®/MPO-LC Cassettes

MTP®/MPO-SC Cassettes

MTP®/MPO-MDC Cassettes

LC TAP Cassettes

MTP®/MPO TAP Cassettes

MTP®/MPO-LC TAP Cassettes

30 days

30 days

1 year

In the case of not affecting secondary sales, 30-day return is only available for standard in-stock items.

Fiber Optic Enclosures

Rack Mount Enclosures

Wall Mount Enclosures

Modular Enclosures

Enclosure Accessories

30 days

30 days

1 year

Cable Management

Horizontal Cable Managers

Vertical Cable Managers

30 days

30 days

1 year

There is no warranty for Cable Ties and Cable Labels.

Cable Ties

Cable Labels

30 days

30 days

Consumable

Racks & Cabinets

Server/Network Cabinets

Wall Mount Cabinets

Open Frame Racks

Shelves & Accessories

30 days

30 days

1 year

1. Repair service is not available for #111804.
2. 30-day return service is available if there are quality issues or not use/not open.

Sub-category Return Window Exchange Window Warranty Period Notes
Mux Demux & OADM

DWDM Mux Demux

CWDM Mux Demux

30 days

30 days

3 years

1. 30-day return is only available for #35887, #33485, #72430, #72433, #84492.
2. Warranty for #109705 is 2 years.

LWDM Mux Demux

Unavailable

Unavailable

3 years

DWDM/CWDM OADM

Custom Mux Demux & OADM

Chassis & Accessories

Unavailable

Unavailable

1 year

Open Line System

Optical Amplifiers

Flexible Open Line System

Unavailable

Unavailable

2 years

Dispersion Compensation

30 days

30 days

2 years

Fiber Monitoring

Unavailable

Unavailable

1 year

Line Protection

Chassis & Accessories

30 days

30 days

1 year

1. Warranty for M6200 Series is 2 years.
2. For Line Protection category, 30-day return is only available for M6200 Series.
3. 30-day return service is not available for #34720, #70413, #65271, #66922, #70414.

4. 30-day return is only available for #39214, #107371, #111052, #107373.

Transponders & Muxponders

10G/25G/100G Transponders

200G/400G/1.6T Muxponders

10G/100G Muxponders

Chassis & Accessories

30 days

30 days

2 years

1. Warranty for #14404,#14401 is 1 year.
2. 30-day return service is not available for #14404,#14401.

Passive Optical Network

GPON/EPON OLT

30 days

90 days

3 years

Warranty for#143753 is 2 years.

GPON/EPON ONU

30 days

90 days

1 year

Optical Passive Components

PLC Splitters

30 days

30 days

Consumable

1. Warranty for LGX PLC and 1U Rack Mount PLC is 1 year.
2. Refund or exchange is not available unless there are quality issues.
3. There is no refund or exchange for customized products.

FWDM Filters

xWDM/xPON Multiplexers

Unavailable

Unavailable

1 year

1. There is no warranty for Fiber Optic Isolators.

2. Maintenance is supported due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

CWDM & DWDM Transceivers 30 days 30 days 5 years
Sub-category Return Window Exchange Window Warranty Period Notes
Patch Cords

Cat5e Patch Cords

Cat6 Patch Cords

Cat6a Patch Cords

Cat7 Patch Cords

Cat8 Patch Cords

Patch Cord Accessories

30 days

30 days

1 year

Custom Patch Cords

Unavailable

Unavailable

1 year

Maintenance is supported due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate an exchange.

Cable Trunks

Cat5e Trunk Cables

Cat6 Trunk Cables

Cat6a Trunk Cables

30 days

30 days

1 year

Bulk Copper Cables

Cat5e Bulk Ethernet Cables

Cat6 Bulk Ethernet Cables

Cat6a Bulk Ethernet Cables

Cat7 Bulk Ethernet Cables

Outdoor Bulk Ethernet Cables

30 days

30 days

1 year

Patch Panels

Cat5e Patch Panels

Cat6 Patch Panels

Cat6a Patch Panels

Blank Patch Panels

30 days

30 days

1 year

Connectors & Jacks

Inline Couplers

Keystone Jacks

Connectors/Plugs

Boot Covers

Unavailable

Unavailable

1 year

Maintenance is supported due to quality problems within the warranty. If it cannot be repaired, both parties can negotiate an exchange.

Industrial Copper Systems

Industrial Patch Cords

Industrial Bulk Copper Cables

Industrial Couplers

30 days

30 days

1 year

Faceplates & Boxes

Faceplates

Surface Mount Boxes

Faceplate Frame

Accessories

30 days

30 days

1 year

Maintenance is supported due to quality problems within the warranty. If it cannot be repaired, both parties can negotiate an exchange.

Sub-category Return Window Exchange Window Warranty Period Notes
Fiber Optic Cleaners

Pen Cleaners

Sticks

30 days

30 days

2 years

Reel Type Cleaners

Unavailable

Unavailable

3 years

Fiber Testers

OTDR

Fiber Inspection

Optical Power Meters

Visual Fault Locators

Light Sources

Optical Multimeters

Fiber Identifiers

Optical Talk Sets

30 days

30 days

1 year

30-day return or repair service is not available for OTDR Fiber Launch Boxes.

30-day return for Fiber Optic Inspection is only available for standard in-stock items.

Fiber Optic Tools

Fiber Optic Tool Kits

Fiber Cleavers

Fiber Polishing

Fiber Strippers

Fiber Slitters

Fiber Cutters

Unavailable

Unavailable

Consumable

Warranty for #13325, #13296, #13311, #13314, #13316 is 1 year.

Copper Tools

Network Tool Kits

Punch Down Tools

Cable Strippers

Unavailable

Unavailable

Consumable

Copper Testers

Cable Testers

Cable Certifiers

Unavailable

Unavailable

1 year

Cable Qualifiers

30 days

30 days

1 year

See more

Warranty Procedure

  • Submit a Request
  • Audit
  • Pack to us
  • Acceptance Inspection
  • Maintenance
  • Pack to you
Questions & Answers
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