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FS Products Warranty

Latest Updated: Nov 26th, 2020
FS sets out the warranty periods, based on the materials, workmanship, usage rate and the availability of the spare parts for each product, during which we will offer you a refund, exchange or repair service case-by-case. For items available for refund or exchange, the request must be submitted within the return/exchange window. For items marked as consumable, there is no warranty period and repair service is unavailable.
FS warranty covers only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or improper operation or repairs made by anyone other than FS or an FS authorized service provider.
Any such repair or replacement will not extend the warranty term for the products. At the customer's request and at the sole discretion of FS, replacement product may be shipped in advance of FS' receipt of alleged non-conforming product. In the event the alleged non-conformance is not discovered by FS after reasonable inquiry, the customer may be charged restocking fees of 15% of the purchase price, which include shipping cost, labor, missing parts and other related cost.
Networking
Sub-category Return
Window
Exchange
Window
Warranty
Period
Notes
Enterprise Switches;
Data Center Switches
30 days 30 days 5 years 1. Warranty for #84912, #72946, #72944, #72945, #80365, #90130, #90131, #90132, #103011 is 4 years.
2. Return and exchange service is available for Hardware.
3. Warranty for software of Cumulus switch is 1 year.
Ethernet Media Converter 30 days 30 days 2 years  
Firewalls Unavailable 90 days 1 year  
PDU, UPS, Power System Unavailable Unavailable 1 year 1. IEC60320 Power Cords and NEMA Power Cords have lifetime warranty and can be returned for exchange.
2. There is no warranty for Customized Power Cords.
Wireless AP;
Wireless LAN Controller;
Conference Camera
Unavailable Unavailable 3 year 1. #108704#108706#108708 support 30-day return.
2. Warranty for #108704#108706 software, hardware and power module is 3 years.
Accessories30 days 30 days1 year 1. 30-day return is not available for #88440#71172 .
2. There is no warranty for #71172 , warranty for #88440 is 3 years.
Gateway;
Network Adapters;
USB Adapters
30 days 30 days 3 years USB Adapters are consumable and there is no warranty.
TAP Aggregation Unavailable Unavailable 5 years  
Extenders;
KVM
Unavailable Unavailable 1 year Warranty for KVM is 2 years.
Fiber Optic Transceivers
Sub-category Return
Window
Exchange
Window
Warranty
Period
Notes
100G/400G Transceivers;
50G/40G/25G Transceivers;
SFP Transceivers
30 days 30 days 5 years
10G Converter;
8G/10G/16G/32G FC;
25G Industrial SFP28;
25G Industrial BiDi SFP28;
100G Industrial QSFP28;
Firmware Upgrade Tool Kit;
Loopback Modules
30 days 30 days 5 years  
Direct Attach Twinax Cables (DACs);
Active Optical Cables (AOCs);
DAC/AOC Breakout Cables
30 days 30 days 5 years Refund or exchange is not available for XFP & HP compatible cables unless there are quality issues.
10G SFP+; 10G BiDi SFP+;
10G CWDM SFP+;
10G DWDM SFP+;
10G XFP/X2/XENPAK;
Customized 32G/16G/10G;
Digital Video Transceivers;
PON Transceivers
30 days 30 days 5 years Except for SR, LR, LRM and ER, the refund or exchange service is not available for other HP compatible transceivers unless there are quality issues.
10G Industrial SFP+;
10G Industrial BiDi SFP+;
10G Industrial WDM SFP+
30 days 30 days 5 years Except for SR, LR and ER, the refund or exchange service is not available for other HP compatible transceivers unless there are quality issues.
Transceiver Accessories 30 days 30 days 5 years 30-day return is not available for Customized Labels and Plastic Packaging Clamshell Box.
Fiber Optic Cables
Sub-category Return
Window
Exchange
Window
Warranty
Period
Notes
MTP®/MPO Fiber Cabling 30 days 30 days 1 year1. In the case of not affecting secondary sales, 30-day return is available for in-stock items (excluding Customized MTP®/MPO Fiber Cables and MTP®/MPO Conversion Cables).
2. There is no warranty for Customized MTP®/MPO Fiber Cables and MTP®/MPO Conversion Cables.
Fiber Patch Cables;
Ultra High Density Cables;
Fiber Cable Pigtails
30 days 30 days 1 year 1. In the case of not affecting secondary sales, 30-day return is available for in-stock items (excluding customized cables and customized pigtails).
2. There is no warranty for customized cables and customized pigtails.
Indoor/Outdoor Fiber CablingUnavailable Unavailable Consumable1. Warranty for Armored Patch Cables and FTTA Patch Cables (standard product) is 1 year.
2. For Armored Patch Cables and FTTA Patch Cables, in the case of not affecting secondary sales, 30-day return is available for in-stock items.
Fiber Cable Assemblies 30 days 30 daysConsumable In the case of not affecting secondary sales, 30-day return is available for in-stock items. 
Racks & Enclosures
Sub-category Return
Window
Exchange
Window
Warranty
Period
Notes
FHD LC SC MTP® FAPs;
FHD Rack Mount;
Enclosure Accessories;
Racks & Cabinets
30 days 30 days 1 year 1. Repair service is not available for #111804.
2. 30-day return service is available for Racks & Cabinets if there are quality issues or not use/not open.
FHD Fiber Cassettes;
FHZ MTP®-LC Cassettes
30 days 30 days 1 year In the case of not affecting secondary sales, 30-day return is only available for standard in-stock items.
FHD Modular Panel Series;
FHD Wall Mount Series;
FHU 1U Patch Panels;
FHZ Premium Ultra Rack Mount;
Horizontal Cable Manager;
Vertical Cable Manager
30 days 30 days 1 year  
FHU MTP®-LC Breakout Panels 30 days 30 days 1 year 30-day return is only available for #43552, #43514 (in the case of not affecting secondary sales).
Cable Ties;
Cable Labels
30 days 30 days Consumable  
WDM & Optical Access
Sub-category Return
Window
Exchange
Window
Warranty
Period
Notes
DWDM Mux Demux;
CWDM Mux Demux
30 days 30 days 3 years 30-day return is only available for #35887, #33485, #72430, #72433, #84492, #33489, #78163, #42937, #42972.
Amplifier Modules;
Dispersion Compensation
30 days 30 days 2 years 30-day return is only available for #72283, #72284, #36524#65781, #65779.
DWDM Add & Drop;
CWDM Add & Drop;
FMU Chassis & Accessories;
Customized Mux Demux & OADM
Unavailable Unavailable 1 year  
Line Protection;
DWDM Red/Blue Filter;
Fiber Monitoring;
FMT Chassis & Accessories
Unavailable Unavailable 1 year 30-day return is available for #39214.
Passive Components, TerminationUnavailable Unavailable Consumable 1. 30-day return is available for Optical Attenuators and Hot In-Stock Terminal Box, warranty period of #50550 is 1 year.
2. For PLC Splitters, its warranty period is 1 year and 30-day return is only available for standard in-stock items.
M6500 Series OTN Network;
M6200 Series WDM Network;
M6800 Series WDM Network
30 days 30 days 2 years1. 30-day return for M6200 Series WDM Network and M6800 Series WDM Network is only available for standard in-stock items.
2. 30-day return is not available for DWDM Red/Blue Filter.
LWDM Mux Demux Unavailable Unavailable 3 years
Cat5e/Cat6/Cat7/Cat8
Sub-category Return
Window
Exchange
Window
Warranty
Period
Notes
Patch Cables;
Pre-terminated Trunk Cables
30 days 30 days 1 year 30-day return or repair service is not available for Customized Cables.
Bulk Cables 30 days 30 days 1 year 30-day return or repair service is not available for Cable Assemblies & Tools.
Patch Panels & Wall Plates 30 days 30 days 1 year 1. There is no warranty for Network Wall Plates and Couplers & Jacks.
2. 30-day return service is not available for Couplers & Jacks.
Testers & Tools
Sub-category Return
Window
Exchange
Window
Warranty
Period
Notes
Fiber Optic Cleaner 30 days 30 days Consumable Refund or exchange is not available for #92752.
Basic Fiber Tester;
Advanced Fiber Testing
30 days 30 days 1 year1. 30-day return or repair service is not available for OTDR Fiber Launch Boxes.
2. 30-day return for Fiber Optic Inspection is only available for standard in-stock items.
Fiber Polish & Splice;
Fiber Optic Tools;
Copper Tools & Testers
Unavailable Unavailable Consumable Warranty for #13325, #13311, #13314, #13316 is 1 year.



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