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Free Project Support

For Enterprise

For Service Provider

For Cloud Provider

40G Data Center Structured 

Fiber Cabling Solution

DC Cabling Technical Team
DCI Engineers
with CCIE/HCIE Certification

Free Project Support

Metro WDM System

FMT Multi-service Platform

Management System

Flexible Ring Architecture for 

Robust and Large-Scale

Optical Transport

OTN Technical Team
Senior Telecommunication

Free Project Support

In-Building Wireless

Power Over Ethernet

Networking & Security

Enterprise Networks Solutions

Building a Modern-Day SMB 


Enterprise Technical Team
Network Engineers
with CCIE/HCIE Certification

Free Project Support

Multi-brand Compatibility

Coded & Tested In-house

Design Consistency

FS Box V2.0 - Data Centre Tool Kit



Optics Technical Team
Senior Hardware Design

Terms and Conditions

General Terms and Conditions of Business

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Thank you very much for your interests in FS.COM and our products. Please read this general terms and conditions (GTC) carefully. By your registration, sign-in, usage of the services or other actions, you acknowledge that you have read and understood, and agree to accept and be bound by the terms and conditions listed. By accepting this agreement, you agree to accept all constraints, including accepting FS.COM to reserve the right to modify the terms and conditions at any time without further notice to you. You can sign in on our website to check the latest version.

  • General Provisions
  • Contracting Party, Conclusion of Contract
  • Payment Terms
  • Terms of Delivery
  • Warranty and Guarantees Claims
  • Liability
  • Intellectual property rights and Confidentiality
  • Language of Contract, Saving of Contract Text
  • Reservations of Title
  • Export and Import Licenses

General Provisions

Offer and Agreement

A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to his commercial or self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity which, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity.

These General Terms and Conditions shall also apply to future business relations with entrepreneurs without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions of business, their validity is hereby objected to; they only become an integral part of the contract if we have expressly agreed to them.

For all orders via our online shop by consumers and entrepreneurs the following terms and conditions apply.

For contract concluded with us, the payment method chosen by you will be subjected to the following:

Bank Transfer

We accept your order by sending a declaration of acceptance in separate e-mail, in which we give you our bank details.

Credit/Debit Card

By submitting the order, you also transmit your credit/debit card data to us at the same time. Once you have been verified to be a legitimate cardholder, we will ask your credit/debit card company to initiate the payment transaction and thereafter accept your offer.


In the order process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.

Contracting Party, Conclusion of Contract

The sales contract is concluded with FS.COM.

By placing an order on our website, we make a binding offer to conclude the contract for these articles. You can add any FS products into the shopping cart without obligation. The contract is concluded by clicking “proceed to secure payment” in checkout page. It means you accept the offer of the goods contained in the shopping cart immediately after submitting the order, you will receive a confirmation email.

You can correct the order information when orders haven't entered the dispatch process by using the proper ways provided and explained in the order process. But orders containing customized items or in other special conditions cannot be changed or canceled once they enter “processing” status.

Payment Terms

In addition to the stated product prices, shipping costs will be charged for some orders which can not enjoy the free shipping policy (View more detail about our Shipping Policy.) And in accordance with applicable laws, FS.COM is also obliged to charge sales tax for orders delivered to Washington state. You can find out more about the subtotal amount on checkout page. However, if you are able to provide a valid tax exemption certificate for the state(s) where you are located, no sales tax will be collected. Please contact us if you want to offer us your tax exemption certificate before placing orders. For orders dispatched outside United States, Sales Tax will not be charged. But buyer will be responsible for custom clearance and duty tax. When placing your order online, we will only charge the shipping fee without any duty or tax from the order total (FS.COM default). If you need us to help you arrange pre-pay duty tax, welcome to contact us.

We accept the following payment methods.

Bank Transfer

On the checkout page, FS.COM provides bank account details for you to complete payment in bank. FS Finance Department will check the payable amount and update the payment status regularly. You can also keep the payment receipt issued by your bank and send it to your sales representative for a quicker response.

The FS account information is also available in payment methods page and the order details page (if you choose to pay by Bank Transfer).

Credit/Debit Card

After you place an order and choose to pay by credit/debit card, you need to provide your card details at the next page. For security, FS.COM will not save any of your card data. FS.COM will ask your credit card company to initiate the payment transaction immediately after ordering. The payment transaction is carried out automatically by the credit/debit card company and the amount will be deducted.

Note for Payment Information:
Your billing name, address and phone number must match the information that appears on your credit card. We reserve the right to cancel any order that does not match these criteria without advance notification you if there is a suspected security breach.


During the order process, you will be re-directed to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you have to sign in or register (for client without Paypal account), identify yourself with your access data and confirm the payment order to us. After placing the order, FS.COM will request PayPal to initiate the payment transaction. It will be carried out automatically by PayPal immediately afterwards.

Purchase Order

The purchase order(PO) is a legally binding document between purchasers and FS.COM. It should define every single detail of the purchase, such as quantities, agreed prices, delivery date and so on.

Under an agreed payment terms & conditions, purchase orders will enable approved customers to buy and receive products and/or services without immediate payment.

FS.COM now offers standard Net 30 term for purchase orders to approved businesses. Other payment terms such as Net 15, Net 45, etc, are also available per your business requests.

Terms of Delivery

FS.COM offers delivery options including FedEx, DHL, UPS, EMS, TNT. You can also choose to use your own shipping account. To do so, please proceed to the Shipping & Delivery page to know more about our shipping policy.

The delivery of goods will be delivered to the address provided by the consumer/buyer, and any date of delivery given by the seller (FS.COM) is only an estimate. Damaged goods during transportation should be notified by the buyer to the seller.

Warranty and Guarantees Claims

Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages on our website.

Customer service: You can contact our customer service for questions, suggestions and suggestions on weekdays from 8:30 am to 5:30 pm by calling +1 (888) 468 7419 or dropping an e-mail to

FS.COM's warranty covers all defects in products manufactured by FS.COM. Only original and unmodified items are covered by the warranty, where damage caused by improper use of said items are not covered.

Damaged items should be returned for evaluation within 30 days. If the item is defected and under warranty, then shipping will be covered by FS.COM. Our Warranty page covers more on this topic.


The content of FS.COM website has been created to the best of their knowledge and belief and has been checked at the time of this writing. FS.COM asks for your understanding, that nevertheless they cannot guarantee the function, actuality, rightness, completeness or quality of information (our own as well as other authors).

FS.COM assumes liability for the company and its vicarious agents - without having agreed the amount of damages - if fundamental contractual obligations or common business practices were violated. Liability in such cases shall be restricted to typical, foreseeable damage. There shall be no liability for loss of prospective profits or damage from the claims of third parties against the ordering party.

FS.COM shall not be liable, outside the obligation to deliver, for slight negligence on the part of its vicarious agents.

Liability of FS.COM for its own intentional and grossly negligent conduct and that of its vicarious agents, as well as liability under product liability law, shall remain unaffected by the above restrictions to liability. Liability for slight negligence shall be excluded.

Employees of FS.COM who are active as vicarious agents of FS.COM vis-à-vis the ordering party shall not be personally liable towards the ordering party in the case of slight negligence.

Liability of FS.COM, as well as of its legal representatives and vicarious agents, for damage from violation of life, body, or health contrary to duty shall remain unaffected.

Intellectual property rights and Confidentiality

If a third party should assert claims against the ordering party for the violation of industrial property rights, copyrights relating to the supplied products, the ordering party shall be obliged to give immediate notification thereof. FS.COM shall have the right, if applicable with the support of the ordering party, but at its own expense, to conduct all negotiations for a settlement or any legal proceedings arising therefrom.

If the supplied products have been built in accordance with designs or instructions of the ordering party, the ordering party shall indemnify FS.COM against all claims, liabilities, burdens and costs that are asserted by third parties due to violations of patents, trademarks or samples. A reasonable advance on any costs of legal proceedings shall be granted to FS.COM.

FS.COM shall be obliged to use all knowledge of company secrets and of information that can be classified as confidential it acquires as part of the contractual relationship only for the purpose of implementing this contract. Both parties shall treat all documents and information they receive in and during the fulfillment of a contract with confidentiality and for as long as such documents and information have not become generally known.

These obligations shall also remain in effect after the end of a contract and shall also be imposed on third parties in the case of permitted passing on of documents and information to third parties.

Language of Contract, Saving of Contract Text

The language available for the conclusion of the contract is English.

We will save the contract text and send you the order data by e-mail. You can also view the detailed order history in “My Account” after signing in to your account.

Reservations of Title

Every item delivered remains under the property of FS.COM until payment has been made in full. For entrepreneurs, the following shall apply in addition.

We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business. All claims arising from this resale are to be assigned to us in advance - irrespective of any combination or mixing of the reserved goods with a new item - with respect to the amount of the original invoice, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

Export and Import Licenses

Products and technical know-how supplied by FS.COM are intended for use and to remain in the country of delivery agreed with the ordering party. Re-exporting of contractual products - individually or integrated in a system - may require the ordering party to obtain a license and shall be subject to the foreign trade regulations of the People's Republic of China or of the other country of delivery agreed with the customer. Regardless of whether the ordering party specifies the definitive destination of the supplied contractual products, the ordering party shall be responsible for obtaining any necessary license from the pertinent foreign trade authorities before exporting such products.

Any further delivery of contractual products to third parties by the ordering party, with or without the knowledge of FS.COM, shall at the same time require the transfer of the export license conditions. The ordering party shall be liable to FS.COM for the correct observance of these conditions.

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