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Welcome to FS Support

FAQs

How long will the shipping take?

After your products have been shipped, it may take 2 to 3 business days to deliver them to you.

However, all delivery dates specified are estimates only and are subject to change depending on a number of factors, including but not limited to, weather conditions, international customs procedures, local couriers and delivery companies, etc.

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Will any tax or tariff be charged for my order?

For orders delivered to U.S., FS is required by state law to collect sales tax that applies to your order. If your organization is exempt from sales tax, you can submit Tax Exemption Application for tax-free shopping. Click here to read more.

FS also will bear the customs clearance for you if orders shipped from our Asia warehouse.

For orders delivered to Puerto Rico, No sales tax will be charged. FS also will bear the customs clearance for you if orders shipped from our Asia warehouse.

For orders delivered to Canada and Mexico, you need to pay the possible tariff or import fee caused by customs clearance.

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Can I modify my shipping address or method?

Once the order has been packaged, you cannot change the shipping address. If you have not completed payment, you will need to cancel the order and re-order the product with the correct address.

If you have already completed payment, please contact your account manager or online Live Chat service team to modify.

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How can I check the status of my order?

You can track it conveniently in your Account Center or contact your account manager directly for a status update.

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When can I get the refund back?

We will process the refund immediately after we have received the returned products. Usually, you will receive the refund within 3-5 business days. View more details about the Return Policy.

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