Return and Exchange
FS offers return or exchange service for most items within 30 days of receiving of products. You will find the applicable conditions on this page.
- Easy Returns
- Return Policy
- FAQs
Easy Returns
Want to return an item? Just follow 4 steps.
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1. Select the order and choose the item(s) to return through ''Order History- Completed'' page.
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2. Submit the return request. Once approved, put the items and printed RMA form into a box.
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3. Return the parcel to us. You can print the shipping label online if qualified for free return.
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4. Once the parcel arrives at our warehouse, we will send you replacements or refund back to you.
Tips:
If you cannot find the order in completed orders, please click Receipt Confirmation to ensure that the order turns into completed status.
Return guide for offline orders and guest-checkout orders, please find information in "FAQs".
Return Policy
Overall Return Guidelines
The product is purchased directly from FS.
The returned product must be in a saleable condition and exhibits no physical damage.
All the original product packaging (including instructions, accessories, trademark, etc.) must be sent back along with the product.
A Return Merchandise Authorization (RMA) must be provided to FS.
Return Policies
- ProductsRefund WindowReplace WindowNotes
- Switches (hardware only);USB Adapters;Routers;Ethernet Media Converters30 days30 days-40G / 100G / SFP / Digital Video Transceivers;SFP+ / XFP / Other Transceivers30 days30 daysExcept for HP compatible SR, LR, LRM and ER, other HP compatible transceivers cannot be returned or replaced unless quality issues.Direct Attach Cables;Active Optical Cables30 days30 daysXFP & HP compatible cables cannot be returned or replaced unless quality issues.FS Box30 days30 days-Fibre Adapters & Connectors30 days30 days-Fibre Optic Enclosures;Cable Management;Fibre Patch Panels;Fibre Optic Cassettes;Racks & Cabinets30 days30 days#56939, #56945, #28952 and customised box is excluded.Mux Demux & OADM;Passive Components;Fibre Termination;WDM Transport Platform30 days30 days-Cat5e / Cat6 / Cat7 / Cat8 Cables / Panels;Basic Fibre Tester;Advanced Fibre Tester30 days30 days-FMT Infrastructure Modules30 days30 daysOnly available for #72281, #72283, #36592, #36524, #36501, #65781, #65779, #29296, #30515, #39214.Fibre Patch Leads;Ultra HD Fibre Cables;Fibre Cable Pigtails;Ruggedized Fibre Cablesunavailable30 daysReplacement is available for quality issue or products unused in good condition.MTP / MPO Trunk Cables;MTP-LC / MPO-LC Harness Cablesunavailable30 daysReplacement is available for quality issue or products unused in good condition.
FAQs
Revised on May 9th, 2019. FS reserves the final interpretation.
