Returns & Refunds
All returns must be accompanied by an approved RMA from FS. Please confirm orders receipt and delivered through Order History before starting a return, and then follow the below steps to process the refunds, exchanges, or repairs accordingly.
1. Refunds
Refunds will be processed after FS receives and inspects the returned items. It will take about 5 business days to receive the refund.
Click "Returns & Refunds" below to get started.
After approval, return items with an RMA form.
FS will inspect the items once received.
Refunds will be processed according to your request.
2. Exchanges
If the replacement unit is in stock, it can be shipped within 1 business day. If the replacement unit is out of stock, you can check the delivery time from product page.
Click "Returns & Refunds" below to get started.
After approval, return items with an RMA form.
FS will inspect the items once received.
The items will be shipped out after repair & test.
3. Repairs (within Warranty Period)
Free repair service is available for most items (excluding consumables) within the warranty period. FS will ship out the repaired items after test and verification.
Click "Returns & Refunds" below to get started.
After approval, return items with an RMA form.
FS will inspect the items once received.
The items will be shipped out after repair & test.
To apply for refunds or exchanges, the return request should be submitted within 30 days of the delivery date. For products that are eligible for repair, repair request should be submitted within the warranty period to enjoy free repairs. In case the warranty period expires, repairs can still be offered but a certain fee will be charged case by case.
The items must be returnable or have an authorized warranty period to enjoy FS return services. To review your item’s return eligibility and warranty period, please check FS Products Warranty.
FAQ
Do you provide a Spare Parts Service?
FS provides Spare Parts Service for you in advance to keep your network and business operating smoothly. The specific services are as follows.
1. Spare Parts Service Description: This is a service that entitles a customer to receive advance replacement of hardware after FS deems a spare part is necessary and a Return Material Authorization (RMA) number is generated. The replacement equipment may be new or equivalent to new in performance and reliability.
2. Customer Responsibilities: To enable FS to provide the best possible support and service, the customer will be required to return spare parts to FS within 15 days upon receipt of the replaced or repaired product, and will be responsible for parts damaged or lost during transit. In the event the equipment is not returned within this period or the returned equipment does not meet FS acceptance criteria, FS reserves the right to charge you the list price of the spare parts provided at that time.
3. Application Method: You can send a request to your account manager via email and they will help you with the spare parts you need. Also you can submit a request through <a href='customer_service_others.html'>Spare Part Request</a>.
How to claim for lost or missing or incorrect or damaged items?
Where should I return the items to?
How can I return an item if I did not register or submit the order via email?
Do I need to pay the return shipping cost or customs?
What documents are required to process a return?
How do I request an RMA?
How can I process the return if I'm qualified for free returns?
How will I receive the refund?
