Easy Returns

Start A Return

1）Click on Return/Replace in the “Completed Orders - Order history” section of your account centre.

2）Choose the product you need to return, quantity of product(s) and problem type.

What to Do after Application Approved

Tips:

Return Policy

Return Requirements

To qualify for return and exchange, all of the following conditions must be met:

1) The returned product must be new or like new and in good physical condition (no artificial damage).

2) The original product package (including product instructions, accessories, trademark, etc.) must be sent back along with the product.

3) A Return Merchandise Authorization (RMA) must be provided to FS and necessary contact information (including but not limited to name, phone numbers, address, email, purchased date, etc.) must be clearly displayed on the printed RMA.

4) The product is purchased directly from FS .

If any of the above conditions and requirements are not met, the item is not confirmed as faulty good, or the product is not returned with prior approval, the return case will be rejected under this policy. In this case, FS will not be responsible for any incurring charges.

Standard Return

1) Return for refund within: 30 days

2) Return for replacement within: 30 days

For standard stock products (consumables and fiber optic cable excluded), we offer a standard 30-day return & refund and replacement service. Within their warranty period, we still offer free maintenance services.

The stock products such as CWDM DWDM MUX（CWDM OADM,DWDM OADM and Customized Mux&Filter excluded, Cat5e/Cat6/Cat7/Cat8 cables, FHD Fiber Enclosures, FHX Ultra MTP/MPO Cassettes, FHD MTP/MPO Cassettes, FHU MTP-LC Patch Panels, Ethernet Switches, and etc, are indicated with“xx pcs in stock, XX (Warehouse)”or “custom, ship on xx”(here “custom” can be clicked to show stock status in all warehouses) on the product page.

Special Return

1) Return for refund within: 30 days

2) Return for replacement within: 1 year

For Fiber Optic Transceivers, aside from the standard return service, you can still receive the return and exchange service if there is any quality problems within ONE year. If there are any quality problems after one year, we offer free maintenance within the warranty period. We will be responsible for the shipping and customs duty of returned products. Please note that returns may be accepted depending on factors unique to each case.

Consumable Product Return

1) Refund: Non-refundable

2) Returns: Non-replaceable

Consumable items are items such as Fiber Patch Cables, Ultra High Density Cables, Fiber Pigtails, Ruggedized Fiber Cables, Pre-terminated Multifiber Cable, Bulk Fiber Cables, Fiber Cable Assemblies, etc., that are consumed once they are used. If there is any quality problem found upon a delivery, please contact our customer service or your sales representative, we will process it promptly.

For custom non-stock products, we offer free maintenance services within the warranty period. However, customized Fiber Optic Transceivers, DACs and AOCs are excluded. Custom non-stock products are titled with “customised”on the product page.

For a detailed warranty period list of all products, please visit FS Warranty Service.

Note: For the return and replacement, FS is not responsible for any lost packages or cartons during transportation but we are always happy to help you deal with the issues.

FS reserves the right of final interpretation.