Need Help?
Retail & Hospitality
Small Business
Customer Service
Net Terms
Chat with Customer Service
Products Support
Tech Support
Research Lab
About FS
Delivery Time and Pickup Service
FS uses the best carriers in the business to make sure your order gets to you on time. Orders in stock in AU warehouse will be shipped within 24 business hours from our warehouse located in:

FS.COM Pty Ltd 57-59 Edison Rd, Dandenong South, VIC 3175, Australia

+61 3 9693 3488

9:30am - 5pm (AEST) | Mon. - Fri.

  • 1-3 Days
  • 2-5 Days
  • 3-7 Days

1. The stated delivery times are industry averages as provided by our carriers and subject to change.

2. The stated delivery times are free delivery options via StarTrack. FS provides more delivery options. You can choose on the checkout page according to the time schedule and costs.

3. You can choose pickup service at the checkout page. During the pandemic, some warehouses can not provide pickup service temporarily, information will be subject to change at checkout.

FREE Delivery on Orders over A$99 (Inc. GST)

Any items with ”Free Delivery” listed on the product page are eligible for the free delivery service. Orders over A$99 (Inc. GST) can enjoy our free delivery service.

Oversized or heavy items (without ”Free Delivery” listed on the product page) are not included in this offer for free delivery.

Local Service Management
Preserving a belief in "Concentration, Innovation, Progression", FS is committed to providing you with reliable products and dedicated services. Relying on our large inventory and automatic order processing system, we make sure that you have a hassle-free shopping experience at FS.
Multiple Shipments for a Single Purchase
To ensure that each customer will receive the items as soon as possible, if a single purchase includes multiple items, they may be shipped in multiple packages according to each item's stock availability. Before payment, you can check the details for a specific purchase on the checkout page.
Domestic Shipment
Items in stock will be dispatched from Melbourne Warehouse and orders placed by 3 pm (AEST/AEDT) can be shipped on the same business day.
International Shipment
FS Asia Warehouse supports fast & timely supply for customised items or items without stock in Melbourne Warehouse. And these items will be shipped from Melbourne after transshipping from FS Asia Warehouse. You can check the estimated delivery time of the items from checkout page.

How much is the delivery cost?

The delivery cost is determined by your delivery address, address type, weight/size of parcel, and the delivery option you choose. You will see the exact cost on the checkout page.

How can I know if my order has been shipped?

What happens if my parcel is damaged upon arrival or goes missing?

What if I am not available to sign for the delivery?

How can I get the help?