FS.COM Pty Ltd 57-59 Edison Rd, Dandenong South, VIC 3175, Australia
+61 3 9693 3488
9:30am - 5pm (AEST) | Mon. - Fri.
1. The stated delivery times are industry averages as provided by our carriers and subject to change.
2. The stated delivery times are free delivery options via StarTrack. FS provides more delivery options. You can choose on the checkout page according to the time schedule and costs.
3. You can choose pickup service at the checkout page. During the pandemic, some warehouses can not provide pickup service temporarily, and information will be subject to change at checkout.
Any items with ”Free Delivery” listed on the product page are eligible for the free delivery service. Orders over A$99 (Inc. GST) can enjoy our free delivery service.
Oversized or heavy items, or certain customized fibers (without ”Free Delivery” listed on the product page) are not included in this offer for free delivery.
Melbourne Warehouse offers in-time support and delivery
Large inventory and automatic warehouse management
Smart order processing procedure ensures fast shipping
Multiple logistics partners, quick pickup and secure delivery
Pick up service from our Melbourne location
Dedicated customer support offers 24/7 assistance
How much is the delivery cost?
The delivery cost is determined by your delivery address, address type, weight/size of parcel, and the delivery option you choose. You will see the exact cost on the checkout page.
How can I know if my order has been shipped?
Once your package leaves our warehouse, we'll send you a shipment notification email. This email includes the carrier name, tracking number, shipping date and items' details. You can click the tracking number to track your package on the carrier's website.
What happens if my parcel is damaged or lost during shipment?
If you have already received your order and find that it is damaged, please take photos or videos on site and send them to us. FS will be in direct contact with the carrier to resolve the issue as quickly as possible, avoiding more inconvenience caused to you. Once get approval that damage is caused by shipping, your account manager will guide you how to return damaged ones to us for an exchange or refund. More about return service, you may refer to our Return Policy.
If you find that your parcel is missing, please inform your account manager at the first moment. FS will guide you about the remedy procedures accordingly.
What if I am not available to sign for the delivery?
The logistics company will leave the package at a safe location or leave a card directing you of the next steps. FS will not be held responsible once this package has been left. And there might be fees for re-delivery according to different express company, so please contact local express company if you need. They can reschedule a delivery date suitable for you.