Returns & Refunds
All returns must be accompanied by an approved RMA from FS. Please confirm orders receipt and delivered through Order History before starting a return, and then follow the below steps to process the refunds, exchanges, or repairs accordingly.
1. Refunds
Refunds will be processed after FS receives and inspects the returned items. It will take about 5 business days to receive the refund.
Click "Returns & Refunds" below to get started.
After approval, return items with an RMA form.
FS will inspect the items once received.
Refunds will be processed according to your request.
2. Exchanges
If the replacement unit is in stock, it can be shipped within 1 business day. If the replacement unit is out of stock, you can check the delivery time from product page.
Click "Returns & Refunds" below to get started.
After approval, return items with an RMA form.
FS will inspect the items once received.
The items will be shipped out after repair & test.
3. Repairs (within Warranty Period)
Repair service is available for most items (excluding consumables) within the warranty period. FS will ship out the repaired items after test and verification.
Click "Returns & Refunds" below to get started.
After approval, return items with an RMA form.
FS will inspect the items once received.
The items will be shipped out after repair & test.
To apply for refunds or exchanges, the return request should be submitted within 30 days of the delivery date. For products that are eligible for repair, repair request should be submitted within the warranty period to enjoy repairs. In case the warranty period expires, repairs can still be offered but a certain fee will be charged case by case.
The items must be returnable or have an authorized warranty period to enjoy FS return services. To review your item’s return eligibility and warranty period, please check FS Products Warranty.
FAQ
Q: Do you provide a Spare Parts Service?
A:FS provides Spare Parts Service for you in advance to keep your network and business operating smoothly. The specific services are as follows.
1. Spare Parts Service Description: This is a service that entitles a customer to receive advance replacement of hardware after FS deems a spare part is necessary and a Return Material Authorization (RMA) number is generated. The replacement equipment may be new or equivalent to new in performance and reliability.
2. Customer Responsibilities: To enable FS to provide the best possible support and service, the customer will be required to return spare parts to FS within 15 days upon receipt of the replaced or repaired product, and will be responsible for parts damaged or lost during transit. In the event the equipment is not returned within this period or the returned equipment does not meet FS acceptance criteria, FS reserves the right to charge you the list price of the spare parts provided at that time.
3. Application Method: You can send a request to your account manager via email and they will help you with the spare parts you need. Also you can submit a request through Spare Part Request.
Q: How to claim for lost or missing or incorrect or damaged items?
A:You can raise a request on Return/Refund within 7 days after successful delivery or from the date you accepted the items. If delivery is unsuccessful, you need to raise a request within 30 days of order's shipping date. We will strive to reach a decision regarding your claim within 7-10 business days and you can contact your account manager for more details.
Q: Where should I return the items to?
A:Once your returns are approved, you will get an RMA form to process the return. The RMA form will instruct you to return the items accordingly.
Q: How can I return an item if I did not register or submit the order via email?
A:You can return an item through Product Return Request.
Q: Do I need to pay the return shipping cost or customs?
A:If the return is due to an error on FS (you received an incorrect or defective item, etc.), FS will cover all the shipping costs. Otherwise, the return shipping cost should be born by your own.
Usually, international orders may cause customs duties on import and export. If the items are returned from abroad, and the return is due to our error (you received an incorrect or defective item, etc.), we will cover the custom duties.
Packages returned without authorization or that are not acceptable for return will be rejected or be shipped back to you at your expense.Q: How can I process the return if I'm qualified for free returns?
A:You can print a free return shipping label on the Return Detail page after the return request is approved. If you don't find that shipping label, please contact your account manager to get the shipping label.
Q: How will I receive the refund?
A:In most cases, we will refund you the returned items in the original method you paid for them. Also, you can refund it to your FS account as FS Credit which can be used for future orders.
Q: How will I receive the refund?
A:We are here to help. Any questions, you can refer to our FAQ for help, or Contact Us.
