FAQs

 Will any tax or tariff be charged for my order?

All orders dispatched from Melbourne Warehouse to any destination in Australia will be charged GST rate of 10%, in accordance with the “A New Tax System (Goods and Services Tax ) Act 1999”.

For orders delivered to New Zealand, no GST will be charged. But you need to pay the possible additional charges caused by customs clearance.

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 Can I modify my shipping address or method?

Once the order has been packaged, you cannot change the shipping address. If you have not completed payment, you will need to cancel the order and re-order the product with the correct address.

If you have already completed payment, please contact your account manager or online Live Chat service team to modify.

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 How long will the delivery take?

After your products have been shipped, it may take 2 to 3 business days to deliver them to you.

However, all delivery dates specified are estimates only and are subject to change depending on a number of factors, including but not limited to, weather conditions, international customs procedures, local couriers and delivery companies, etc.

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 How can I track my orders?

For online orders, you can track it conveniently in your Account Centre or on the Track Your Package page.

For offline orders, you will receive a notification email from our warehouse once your order is on its way. Please use the tracking number to track your order on the official website of the logistics company. You can also contact your account manager to check your order status.

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 When can I get the refund back?

We will process the refund immediately after we have received the returned products. Usually, you will receive the refund within 3-5 business days. View more details about the Return Policy.

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