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Privacy and Cookies

Protect your personal information and offer you a safe shopping experience

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FS.COM PTY LTD attaches great importance to protecting your personal information entrusted to us. We spare all efforts to maintain the security and integrity of your personal information confidentially according to Privacy Act 1988 and this Privacy Policy. We endorse the Australian Privacy Principles stated in the Privacy Act 1988 and support the role that the Australian Privacy Commissioner within the Australian Human Rights Commission plays.

Generally you have the option to interact with FS through anonymity or pseudonymity ways. However, this only applies where it is practicable, such as brief browse. Personal information is always provided on a voluntary basis when necessary. Your personal information will not be disclosed to third parties unless we do it for those purposes stated in this policy or with your consent.

  • Collection of Personal Information
  • Use of Personal Information
  • Disclosure of Personal Information to Third Parties
  • Cross-border Disclosure of Personal in Information
  • Cookies
  • How We Hold Your Personal Information
  • Secure Shopping on FS
  • How to Make A Complaint
  • Changes to This Privacy Policy

Collection of Personal Information

In FS privacy policy we refer to “personal information”, which means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

Your first and last name, country/region, shipping address, phone number, email address and employment details are examples of information which may constitute personal information. Personal information may also include information we may collect about your individual preferences. We will not sell, share or rent your information to third parties in any way other than what is disclosed in this policy. What personal information we collect depends on how you interact with us (online, offline, over the phone, etc.).

Personal Contact Information

This includes any information that would allow us to personally contact you, such as your name, delivery address, phone number, or email address. In some cases, this could include personal information that you give us about someone else (for example, if you provide a friend's name and email address for a share cart/product/saved items action).

We typically collect personal contact information in connection with a variety of activities, including website registration, email subscriptions, website community features, online purchases, customer service inquiries, and consumer feedback. If you create an account with us, your personal contact information may be stored under your account profile.

Account Sign-in Information

This refers to any information that is required for you to establish a unique account with us or for us to give you access to your specific account profile. Examples may include your email address, username, password and company name (for enterprise customers). We only collect unique sign-in information for those activities that require an account, such as general website registration, email subscriptions, and website community features.

Your sign-in information, especially your password, should be kept confidential and never shared with anyone else. To change your login email address or password, sign in to the relevant account setting section of our website.

Demographic Information

This includes any information that describes your demographic or psycho-graphic characteristics. Examples may include your geographic location (e.g., post code, country/region, mobile location), frequently viewed products, and preferred language.

We typically collect demographic information in connection with a variety of activities, including general website registration, customer service inquiries, and site browsing information. If you create an account with us, you may be allowed to modify certain demographic information stored under your account or in your browser. For demographic information stored under your profile on a third party social network (e.g., Facebook, Twitter, Linkedin, Google+ etc.), see separate paragraph on “Social Network Information”.

Technical Computer Information

This includes any information about the computer system or other technological device that you may use to browse our website, applications or online services. We typically collect this information through automated technologies such as cookies and tags. Examples of technical computer information may include your computer’s IP address, operating system type, Internet Service Provider (ISP), and web browser type.

Website Usage Information

This includes information about how you use and navigate our websites, applications and online services, including which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions with our website or application (e.g., date and time of visit, which site you came from, frequently viewed products, and site activities, etc.).

This information is captured using automated tracking technologies such as cookies or Yandex Metrica, and may also be collected through the use of third party tracking services (such as Google Analytic) that collect data in aggregate (such as number of visits to a particular page, or the amount of time spent on a web site). We may also use these programs, such as Yandex Metrica, to capture information about how users respond to certain emails (e.g., time the email is opened, where user links to from the email, etc.). Please view more in Cookies and Contents of Third Parties.

Consumer Feedback

This includes information that you voluntarily share with us about your experience in using our products and services, including our websites and applications. Examples may include unsolicited reviews and suggestions, or other questions and feedback related to our products.

We typically collect this information in the form of product review, Q&A, requesting stock, getting a quote, creating a case, submitting technical solutions, Google customer review and customer service through email or hotline.

Social Network Information

This refers to any information that is part of your profile on a third party social network (such as but not limited to Facebook/Twitter) and that you allow the third party social network to share with us. Examples include your basic account information (e.g., name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share with third party application developers. For example, we may receive your social network profile information (or parts of it) every time you download or interact with a FS application on a social network such as Facebook or Twitter or every time you use a social networking feature that is integrated within a FS (such as Post FS product to Facebook, share news from FS Blog to Facebook, etc.).

To learn more about how your information from a third party social network may be obtained by us (or other third party application developers), please visit the website of the relevant social network. You further acknowledge using your personal information to match information with a social network for advertising purposes.

Payment Information

This includes any information that you use to make a purchase, such as your credit/debit card details (cardholder name, card number, expiration date, etc.), other payment information if you choose to pay by Credit/Debit Card/ PayPal/ Direct Deposit. This also includes the billing name and address associated with your form of payment.

Personal Information from Children

Personal information will not be collected by any person who is known by FS to be under the age of eighteen (18) without the consent of a parent or legal guardian. Persons under age eighteen (18) may only provide personal information with the involvement and consent of a parent or legal guardian.

Mobile Information

If you access our website or application via a mobile device such as a smart-phone, the collected information may also include your phone's unique device ID, brand, type, operator company and operating system.

Use of Personal Information

We use personal information to better understand our customers’ interests and needs, to complete purchase transactions and fulfill orders and to consistently improve quality of products.

We may use your personal information in following ways:

Account maintenance

We may use your personal information to maintain your accounts with us, including administering any consumer satisfaction or products optimization programs that are associated with your account. This typically involves the use of personal information that was originally collected to set up your account (e.g., personal contact information, payment information, delivery address, account login information, demographic information, etc.) or purchase history.

Customer Service

We may collect and use your personal information to provide you customer service, including responses to your inquiries, stock request, quote sheet, technical solution request, etc. If you enjoyed our offline service (e.g. placing order or requesting quote by contacting account manager instead of directly doing them online), we may display the service data (the content of offline order or quote) in your account centre to provide you a better account management. This typically requires the collection and use of certain personal contact information (such as your name, phone or email address) and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, etc.). Customer service may be provided through various forms of communication, including email correspondence, call centre support, and live chat online.

Product Improvement and Customization

We may collect and use your personal information to provide you with customer service, including responses to your inquiries, stock request, quote sheet, technical solution request, etc. This typically requires the collection and use of certain personal contact information (such as your name, phone or email address) and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, etc.). Customer service may be provided through various forms of communication, including email correspondence, call centre support, and live chat online.

Product and Service Improvement

We may collect and use your personal information to encourage you to be more actively engaged with our products and services (including our websites and applications), thereby increasing overall brand engagement and improving our products/services. This mostly involves the collection, use, and publication of consumer-generated content (such as product/order reviews).

And we will send an email to you and invite you to write a review about our products and services in this transaction. If you choose to join in the Google customer review program, you will also receive an email from Google about it.

Third Party Social Networking

We may collect and use your personal information when you interact with third party social networking features such as “Post to Facebook” or “Tweet to Twitter”. These features may be integrated in our sites or applications for the purposes of allowing you to share FS product/news with your friends, or other stated purposes. If you use these features, we may have the ability to obtain certain information about you from your social networking profile (see “Social network information”). You can learn more about how these features work, and the profile data we may obtain about you, by visiting the website of the relevant third party social network.

Website Improvement and Personalization

We may collect and use your information to improve and personalize your experience on our websites and applications. This is typically done through automated tracking technologies that collect and remember certain account login information, technical information, previous website usage information, and/or IP address. For example, we might remember your sign-in email address and password so you can quickly sign in next time when you visit our website. Based on this type of information, we may also show you specific FS content matched your country/region.

Website Sharing Features (e.g., share cart/product/saved items with a friend)

We may request and use your personal information so you can use website sharing features, such as our share-with-a-friend features. These features allow you to easily share certain product information, saved items/carts, or shopping cart with your colleagues or friends. These features may also require the collection and use of your friends’ personal information (such as names and email addresses) so that the selected one-time message or content can be delivered to the proper recipients. In most cases, we do not retain the information provided. In some cases (for example, as part of a refer to-share-data program), we may store the information so we can track and conclude the referrals data. For other sharing features administered by third party social networks (such as Facebook’s “Share” and Twitter's “Tweet” features), please refer to the website of the relevant social network for additional information.

Order Fulfillment

We may collect and use your personal information to process and deliver your orders, and to inform you about the status of your orders. This could involve the collection and use of certain personal contact information, payment information, account login information, and/or other information related to your purchase (such as products ordered).

As payments, shipping and delivery are being fulfilled by a third party (bank, online payment company, or logistics company), we will share your personal information with them for the purposes of fulfillment of the order. You may, as a result, also receive communications from that third party (whether by email, SMS or other methods of communication) regarding the fulfillment of payment or delivery.


We may collect and use your personal information to send you marketing emails to keep you aware of what we're up to and to help you see and find our products and services.

Other General Purposes (e.g., website security, internal research)

We may collect and use your information for other general business purposes, such as to maintain the day-to-day operation and security of our websites and applications and to conduct internal records and demographic studies. These activities mostly require the collection and use of certain demographic information, technical computer information, website usage information, and consumer feedback.

Disclosure of Personal Information to Third Parties

We do not disclose personal information to third parties unless we are permitted to do so by law or you have given us your consent to do so. Third parties we may disclose personal information to include:

* Our related companies (for example, our head office, UK branch office, etc.)

* Our service providers including IT service providers, delivery companies, live chat service providers, out-sourced call centres, and third party fulfillment contractors;

* Our professional advisers including our accountants, auditors and lawyers for particular purposes;

* Payment system operators and financial institutions;

* Government agencies if necessary or requested by law;

* Youtube Video Plugins;

* Those website analyse service providers and social media networking service plugins listed below:

Google Tag Manager

On the basis of our legitimate interest (interest in the analysis, optimization and economic operation of our website), this website uses the Google Tag Manager provided by Google Inc. This service allows website tags to be managed through a single interface.

Google (Universal) Analytics

For the purpose of continuous optimization of our pages, we use Google Analytics, a web analysis service of Google Inc. In this context, pseudonymised usage profiles are created and cookies are used. The information generated by the cookie about your use of this website such as

Browser type / version,

Used operating system,

Referrer URL (the previously visited page),

Host name of the accessing computer (IP address),

Time of server request,

are transmitted to a Google server in the US and stored there.

Google AdWords

Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on our website or applications. Through the targeting measures, we just want to display advertisement based on your actual interests or behavior-orientation.

Yandex Metrica Web Analytics

We use Yandex Metrica Web Analytics to get visual reports and video records of user activities on our websites or applications. It can help us track referer URL and evaluate the effectiveness of online advertisement.

Google Customer Review

Google Customer Reviews is a program that allows you to rate your purchase experience about our websites, products, or services. The rating that you give in your review can help other shoppers make an informed decision to purchase.

After you complete submitting an order, there will be a dialog box asking whether you are willing to share your opinion. If you have any concerns about safety of your personal information, just click "No". If you choose to opt-in the survey program from Google Customer Reviews, Google will send you one email a few days after your order has been delivered. As a result of your opting in, Google will collect your email address, order number, country and delivery information. But Google will never send any other emails or use your personal information for any other purposed (except from stated in this para).

Social Networking Services (SNS) Plugins

Concerning SNS providers in FS, it contains Facebook, Twitter, Google+, or Linkedin. When you visit a page of our website that contains such a plugin, your browser connects directly to the corresponding SNS servers. The content of the plugin is transmitted by the SNS company directly to your browser and integrated into the page. Through this integration, these SNS companies receive the information that your browser has accessed relevant pages, even if you do not have a SNS profile or are currently not signed in to SNS websites. This information (including your IP address) will be transmitted from your browser directly to a SNS server in the US and stored there.

If you are signed in to the SNS website, they can immediately assign your visit to our website with your SNS profile. If you interact with the plugins, for example, click the "Like/Tweet/+1/share" button or leave a comment, this information will be posted on your SNS profile, displayed to your friends and transmitted to the SNS server and stored there.

The purpose and scope of the information collection, the further processing and use of the personal information by SNS, your rights in this regard, and setting options for the protection of your privacy can be reset in the SNS websites.

Cross-border Disclosure of Personal Information

For the purposes of receiving certain services, FS.COM PTY LTD is likely to occasionally disclose the personal information that we collect and hold about you to third parties overseas, predominantly to the United States of America, Europe and the Asia Pacific Region.

We may disclose your personal information cross-border under below circumstances:

* We use service providers (for example the web analyse and social networking services listed above) or data storage located overseas;

* An international payment or delivery must be made to fulfill orders;

* We, or our related bodies corporate, have offices overseas;

* We need to comply with foreign legal or regulatory requirements.

Whenever we disclosure your personal information overseas for the purposes stated in this Privacy Policy, FS ensures that the information is transferred in accordance with this statement and as permitted by the applicable laws on our part.

FS makes sure that the same level of privacy protection and security prevails in the country of receiving. This is ensured, among other things, by obliging the service provider to act exclusively on the instructions of FS and to continuously take all technical measures that protect your personal information to the same extent as in the country of origin.


The acceptance of cookies is not necessary to access FS. However, we draw your attention that failure to accept cookies may limit some certain functions of our website. You can reset your browser to decline cookies at any time if you wish.

What Are Cookies

Cookies are small data files that are stored on your data carrier and record certain settings and data for exchange with our system via your browser.

In general, there are 2 different types of cookies:

* The so-called session cookies, that are deleted as soon as you close your browser;

* Temporary/permanent cookies, that are stored on your data carriers for a longer period or without limit.

Which Cookies Are Used by FS

Session cookies are used by us, which will be automatically deleted from your hard disk at the end of the browser session. Session cookies are needed, for example, to make the shopping-cart function available to you over several pages.

In addition to these we also make use of cookies that remain on your hard disk. On a subsequent visit it is then automatically recognized that you have previously visited FS, and let us know which input and settings you prefer. These temporary or even permanent cookies (lifespan of 1 day to 2 years) are stored on your hard disk and are automatically deleted after the pre-specified period.

What Information Is Stored in The Cookies

In the cookies used by FS, only anonymous data is stored. Your name, your IP address and other personal information that might be used to trace you directly are not placed in the cookie. On the basis of the cookie technology we receive only anonymous information, relating for example to which of our shop carts have been visited, which products were viewed, etc.

Why Does FS Use Cookies

This information will never be used to identify you personally but only help us to recognize and remember your interests so that we can customise content and enhance the personalization of your online shopping experience. For example, after the initial set-up and sign in, these cookies enable you to come back to our site again without having to sign in each time.

With this technology, we can recognize your interests, present specific products/services to make our website more user-friendly, more effective and more secure. The content will be based on information obtained from a connection to click-stream analysis (for example, it is based on the fact that during the past few days only Fibre Optic Cables has been viewed). Our aim is to make your shopping experience as comfortable as possible.

How Can You Prevent The Storage of Cookies

In your browser you can adjust the setting that storage of cookies is only permissible when you agree to it, and thereby prevent the further storage of cookies in the future.

How We Hold Your Personal Information

Your Right to Access or Correct

You have the right to access or correct any of your personal information that you have previously provided to us.

You can update your Account profile and related Personal Information at any time. To change this information, please login and follow the prompts to "update my profile". If you have questions about your account or have troubles accessing your account, you can get answers at Purchase Help page or request help from customer service team.

You have the right to refuse the display of your offline service data in your account centre on FS website by contacting us through email or live chat.

If you have concerns regarding access or correction of your personal information, please contact us through our inquiry form, send an email to, call at +61 3 9693 3488 or write to us at the following address:

57-59 Edison Rd, Dandenong South, VIC 3175, Australia (ABN 71 620 545 502)

While the majority of questions and issues related to access can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or we will contact you regarding the problem and appropriate next steps, within a reasonable period in accordance with Privacy Act 1988.

Your Right to Opt out from Marketing Emails

FS and our trusted third parties, may contact you via telephone, SMS (Short Message Service), email, or any other form of electronic, emerging, digital or conventional communications channel using the information provided in order to contact you in respect of the primary purposes for collection of personal information as stated above.

FS does not send advertising or marketing information without obtaining prior consent, for example the consent contained within this Privacy Policy. If you receive communications from us which you do not wish to receive, you may remove your name from our database either by using the functional “unsubscribe” facility (if the communication is via commercial electronic message), or by using “cancel subscription” in account centre or by sending email to Please allow 30 days for this request to be processed.

Despite removing your name from the list of receiving future advertising and marketing information, we may send you non-commercial “Administrative Emails”. Administrative Emails relate to your FS account settings and may include order confirmation and status update notifications, requests and inquiries about our products and services. If you do wish to opt out from these emails as well, you may remove your name from the database by using the functional “unsubscribe” facility or by sending email to

Retention of Your Personal Information

FS will retain your Personal Information for as long as your account is active; as needed to provide you products or services; as needed for the purposes outlined in this policy or at the time of collection; as necessary to comply with our legal obligations (e.g., to honor opt-outs), resolve disputes, and enforce our agreements; or to the extent permitted by law.

At the end of the retention period, FS will take such steps as are reasonable in the circumstances to destroy the information or to ensure that the information is no longed identified.

Secure Shopping on FS

Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. We take the privacy and security of your payment and personal information very seriously and every aspect of your personal information is covered.

What else can you do?

Most online transactions are carried out safely and securely but there are steps you can take to minimise the chances of fraud.

1. Make sure you have up-to-date anti-virus software installed on your computer. Many are available for very little cost or for free. Get advice on anti-virus from Stay Smart Online.

2. Make sure your browser is the most up-to-date version.

3. We do not send emails requesting personal information. If you receive an email that claims to be from FS requesting your personal information, please contact us on +61 3 9693 3488 straight away.

4. Make sure your password is strong and you don't share it with anyone. And don't use the same one password on different websites.

Scan Alerts

FS advises customers to be aware of text messages, phone calls, websites, competitions and other unsolicited contact that use the FS brand without our permission. These offers predominantly attempt to collect your personal information, financial information or request payment for goods or services. FS will never request personal or banking details in unsolicited communications. Legitimate businesses or government agencies will never request your payment information in an unofficial way (like email, text message, etc).

You are encouraged to be wary of requests to:

1. Complete a customer satisfaction survey that promises a reward at completion, where you are asked for personal details or financial information.

2. Sharing/Liking a Facebook post in exchange for a discount.

3. Calling a specific phone number and providing personal information.

4. Clicking on an email that links with a malicious website.

5. Access your computer when you have not reported an issue.

How to Make A Complaint

If you have a question or complaint about our Privacy Policy or our collection, holding use, disclosure or safe disposal or destruction of your personal information, your feedback should be directed in the first instance to FS Support Team by an email to, calling at +61 3 9693 3488 or writing formally to our address as below,

57-59 Edison Rd, Dandenong South, VIC 3175, Australia, FS.COM PTY LTD (ABN 71 620 545 502)

We will promptly investigate your complaint, attempt to resolve the matter and give you response within 30 days. If you are not satisfied with the outcome of this procedure or we have not responded to you within a reasonable period then you may contact the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. We will always post the revised policy here. Please note that our rights to use your Personal Information will be based on the Privacy Policy in effect at the time the information is used. Your continued use of our products, services or websites following any such amendment will be confirmation of your acceptance of the amendments. We reserve the right to modify this Privacy Policy at any time, so we suggest that you periodically consult this Privacy Policy.

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