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Your first and last name, country/region, shipping address, phone number, email address and employment details are examples of information which may constitute personal information. Personal information may also include information we may collect about your individual preferences. We will not sell, share or rent your information to third parties in any way other than what is disclosed in this policy. What personal information we collect depends on how you interact with us (online, offline, over the phone, etc.).
This includes any information that would allow us to personally contact you, such as your name, delivery address, phone number, or email address. In some cases, this could include personal information that you give us about someone else (for example, if you provide a friend's name and email address for a share cart/product/saved items action).
We typically collect personal contact information in connection with a variety of activities, including website registration, email subscriptions, website community features, online purchases, customer service inquiries, and consumer feedback. If you create an account with us, your personal contact information may be stored under your account profile.
This refers to any information that is required for you to establish a unique account with us or for us to give you access to your specific account profile. Examples may include your email address, username, password and company name (for enterprise customers). We only collect unique sign-in information for those activities that require an account, such as general website registration, email subscriptions, and website community features.
Your sign-in information, especially your password, should be kept confidential and never shared with anyone else. To change your login email address or password, sign in to the relevant account setting section of our website.
This includes any information that describes your demographic or psycho-graphic characteristics. Examples may include your geographic location (e.g., post code, country/region, mobile location), frequently viewed products, and preferred language.
We typically collect demographic information in connection with a variety of activities, including general website registration, customer service inquiries, and site browsing information. If you create an account with us, you may be allowed to modify certain demographic information stored under your account or in your browser. For demographic information stored under your profile on a third party social network (e.g., Facebook, Twitter, Linkedin, Google+ etc.), see separate paragraph on “Social Network Information”.
This includes any information about the computer system or other technological device that you may use to browse our website, applications or online services. We typically collect this information through automated technologies such as cookies and tags. Examples of technical computer information may include your computer’s IP address, operating system type, Internet Service Provider (ISP), and web browser type.
This includes information about how you use and navigate our websites, applications and online services, including which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions with our website or application (e.g., date and time of visit, which site you came from, frequently viewed products, and site activities, etc.).
This information is captured using automated tracking technologies such as cookies or Yandex Metrica, and may also be collected through the use of third party tracking services (such as Google Analytic) that collect data in aggregate (such as number of visits to a particular page, or the amount of time spent on a web site). We may also use these programs, such as Yandex Metrica, to capture information about how users respond to certain emails (e.g., time the email is opened, where user links to from the email, etc.). Please view more in Cookies and Contents of Third Parties.
This includes information that you voluntarily share with us about your experience in using our products and services, including our websites and applications. Examples may include unsolicited reviews and suggestions, or other questions and feedback related to our products.
We typically collect this information in the form of product review, Q&A, requesting stock, getting a quote, creating a case, submitting technical solutions, Google customer review and customer service through email or hotline.
This refers to any information that is part of your profile on a third party social network (such as but not limited to Facebook/Twitter) and that you allow the third party social network to share with us. Examples include your basic account information (e.g., name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share with third party application developers. For example, we may receive your social network profile information (or parts of it) every time you download or interact with a FS application on a social network such as Facebook or Twitter or every time you use a social networking feature that is integrated within a FS (such as Post FS product to Facebook, share news from FS Blog to Facebook, etc.).
To learn more about how your information from a third party social network may be obtained by us (or other third party application developers), please visit the website of the relevant social network. You further acknowledge using your personal information to match information with a social network for advertising purposes.
This includes any information that you use to make a purchase, such as your credit/debit card details (cardholder name, card number, expiration date, etc.), other payment information if you choose to pay by Credit/Debit Card/ PayPal/ Direct Deposit. This also includes the billing name and address associated with your form of payment.
Personal information will not be collected by any person who is known by FS to be under the age of eighteen (18) without the consent of a parent or legal guardian. Persons under age eighteen (18) may only provide personal information with the involvement and consent of a parent or legal guardian.
If you access our website or application via a mobile device such as a smart-phone, the collected information may also include your phone's unique device ID, brand, type, operator company and operating system.
We use personal information to better understand our customers’ interests and needs, to complete purchase transactions and fulfill orders and to consistently improve quality of products.
We may use your personal information in following ways:
We may use your personal information to maintain your accounts with us, including administering any consumer satisfaction or products optimization programs that are associated with your account. This typically involves the use of personal information that was originally collected to set up your account (e.g., personal contact information, payment information, delivery address, account login information, demographic information, etc.) or purchase history.
We may collect and use your personal information to provide you customer service, including responses to your inquiries, stock request, quote sheet, technical solution request, etc. If you enjoyed our offline service (e.g. placing order or requesting quote by contacting account manager instead of directly doing them online), we may display the service data (the content of offline order or quote) in your account center to provide you a better account management. This typically requires the collection and use of certain personal contact information (such as your name, phone or email address) and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, etc.). Customer service may be provided through various forms of communication, including email correspondence, call centre support, and live chat online.
We may collect and use your personal information to provide you with customer service, including responses to your inquiries, stock request, quote sheet, technical solution request, etc. This typically requires the collection and use of certain personal contact information (such as your name, phone or email address) and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, etc.). Customer service may be provided through various forms of communication, including email correspondence, call centre support, and live chat online.
We may collect and use your personal information to encourage you to be more actively engaged with our products and services (including our websites and applications), thereby increasing overall brand engagement and improving our products/services. This mostly involves the collection, use, and publication of consumer-generated content (such as product/order reviews).
And we will send an email to you and invite you to write a review about our products and services in this transaction. If you choose to join in the Google customer review program, you will also receive an email from Google about it.
We may collect and use your personal information when you interact with third party social networking features such as “Post to Facebook” or “Tweet to Twitter”. These features may be integrated in our sites or applications for the purposes of allowing you to share FS product/news with your friends, or other stated purposes. If you use these features, we may have the ability to obtain certain information about you from your social networking profile (see “Social network information”). You can learn more about how these features work, and the profile data we may obtain about you, by visiting the website of the relevant third party social network.
We may collect and use your information to improve and personalize your experience on our websites and applications. This is typically done through automated tracking technologies that collect and remember certain account login information, technical information, previous website usage information, and/or IP address. For example, we might remember your sign-in email address and password so you can quickly sign in next time when you visit our website. Based on this type of information, we may also show you specific FS content matched your country/region.
We may request and use your personal information so you can use website sharing features, such as our share-with-a-friend features. These features allow you to easily share certain product information, saved items/carts, or shopping cart with your colleagues or friends. These features may also require the collection and use of your friends’ personal information (such as names and email addresses) so that the selected one-time message or content can be delivered to the proper recipients. In most cases, we do not retain the information provided. In some cases (for example, as part of a refer to-share-data program), we may store the information so we can track and conclude the referrals data. For other sharing features administered by third party social networks (such as Facebook’s “Share” and Twitter's “Tweet” features), please refer to the website of the relevant social network for additional information.
We may collect and use your personal information to process and deliver your orders, and to inform you about the status of your orders. This could involve the collection and use of certain personal contact information, payment information, account login information, and/or other information related to your purchase (such as products ordered).
As payments, shipping and delivery are being fulfilled by a third party (bank, online payment company, or logistics company), we will share your personal information with them for the purposes of fulfillment of the order. You may, as a result, also receive communications from that third party (whether by email, SMS or other methods of communication) regarding the fulfillment of payment or delivery.
We may collect and use your personal information to send you marketing emails to keep you aware of what we're up to and to help you see and find our products and services.
We may collect and use your information for other general business purposes, such as to maintain the day-to-day operation and security of our websites and applications and to conduct internal records and demographic studies. These activities mostly require the collection and use of certain demographic information, technical computer information, website usage information, and consumer feedback.
We may use or disclose personal information in the good faith belief that we are lawfully authorized to do so, or that doing so is reasonably necessary to protect you, to comply with legal process or authorities, to respond to any claims, or to protect the rights, property or personal safety of FS Wholesale, our Members, our employees or the public.
We may also share your personal information between:
* Our related companies (for example, our head office, UK branch office, etc.)
* Our service providers including IT service providers, delivery companies, live chat service providers, out-sourced call centres, and third party fulfillment contractors;
* Our professional advisers including our accountants, auditors and lawyers for particular purposes;
* Payment system operators and financial institutions;
* Government agencies if necessary or requested by law;
* Youtube Video Plugins;
* Those website analyse service providers and social media networking service plugins listed below:
For the purposes of receiving certain services, FS.COM PTY LTD is likely to occasionally disclose the personal information that we collect and hold about you to third parties overseas, predominantly to the United States of America, Europe and the Asia Pacific Region.
We may disclose your personal information cross-border under below circumstances:
* We use service providers (for example the web analyse and social networking services listed above) or data storage located overseas;
* An international payment or delivery must be made to fulfill orders;
* We, or our related bodies corporate, have offices overseas;
* We need to comply with foreign legal or regulatory requirements.
FS makes sure that the same level of privacy protection and security prevails in the country of receiving. This is ensured, among other things, by obliging the service provider to act exclusively on the instructions of FS and to continuously take all technical measures that protect your personal information to the same extent as in the country of origin.
The acceptance of cookies is not necessary to access FS. However, we draw your attention that failure to accept cookies may limit some certain functions of our website. You can reset your browser to decline cookies at any time if you wish.
Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. We take the privacy and security of your payment and personal information very seriously and every aspect of your personal information is covered.
Most online transactions are carried out safely and securely but there are steps you can take to minimise the chances of fraud.
1. Make sure you have up-to-date anti-virus software installed on your computer. Many are available for very little cost or for free. Get advice on anti-virus from Stay Smart Online.
2. Make sure your browser is the most up-to-date version.
3. We do not send emails requesting personal information. If you receive an email that claims to be from FS requesting your personal information, please contact us on +61 3 9693 3488 straight away.
4. Make sure your password is strong and you don't share it with anyone. And don't use the same one password on different websites.
FS advises customers to be aware of text messages, phone calls, websites, competitions and other unsolicited contact that use the FS brand without our permission. These offers predominantly attempt to collect your personal information, financial information or request payment for goods or services. FS will never request personal or banking details in unsolicited communications. Legitimate businesses or government agencies will never request your payment information in an unofficial way (like email, text message, etc).
You are encouraged to be wary of requests to:
1. Complete a customer satisfaction survey that promises a reward at completion, where you are asked for personal details or financial information.
2. Sharing/Liking a Facebook post in exchange for a discount.
3. Calling a specific phone number and providing personal information.
4. Clicking on an email that links with a malicious website.
5. Access your computer when you have not reported an issue.
57-59 Edison Rd, Dandenong South, VIC 3175, Australia, FS.COM PTY LTD (ABN 71 620 545 502)
We will promptly investigate your complaint, attempt to resolve the matter and give you response within 30 days. If you are not satisfied with the outcome of this procedure or we have not responded to you within a reasonable period then you may contact the Office of the Australian Information Commissioner.