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Terms and Conditions

General Terms and Conditions of Business

Please read the this general terms and conditions (GTC) carefully. By you registering, signing-in, using our services or performing other actions, you acknowledge that you have read and understood, and agree to accept and be bound by the terms and conditions listed. By accepting this agreement, you agree to accept all constraints, including accepting FS.COM to reserve the right to modify the terms and conditions at any time without further notice to you. You can sign in on our website to check the latest version.

  • General Provisions
  • Contracting Party, Conclusion of Contract
  • Payment Terms
  • Terms of Delivery
  • Warranty and Guarantees Claims
  • Liability
  • Intellectual Property Rights and Confidentiallity
  • Language of Contract, Saving of Contract Text
  • Reservations of Title
  • Right of Withdrawal
  • Export and Import Licenses
  • Dispute Resolution

General Provisions

Offer and Agreement

A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to his commercial or self-employed professional activity. An Entrepreneur is a natural or legal person or a partnership with legal capacity which, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity.

These General Terms and Conditions shall also apply to future business relations with entrepreneurs without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions of business, their validity is hereby objected to; they only become an integral part of the contract if we have expressly agreed to them.

For all orders via our online shop conducted by consumers and entrepreneurs the following terms and conditions apply.

Information about payment methods:

Bank Transfer

We accept your order by sending a declaration of acceptance in separate e-mail, in which we give you our bank details.

Credit/Debit card

By submitting the order, you also transmit your credit/debit card data to us at the same time. Once you have become a legitimate cardholder, we will ask your credit/debit card company to initiate the payment transaction and accept your offer.

PayPal

During the ordering process, you will be redirected to PayPa's website. payment order via PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.


Contracting Party, Conclusion of Contract

The sales contract is concluded with Fiberstore LTD

By placing an order on our website, you will enter a legally binding contract. The contract is concluded by clicking “proceed to Paypal (for payment by Paypal), Confirm to Payment (for payment by Credit/Debit Card) or Submit Order (for payment by Bank Transfer)” in checkout page. It means you accept the offer of the goods contained in the shopping basket. And immediately after submitting the order, you will receive a confirmation email.

You can correct the order information when orders haven't entered the dispatch process by using the proper ways provided and explained in the order process, but orders containing customised items or in other special conditions cannot be updated or canceled once they enter “the processing” status.


Payment Terms

In addition to the prices shown, shipping costs are added. In accordance with applicable laws, Fiberstore LTD is also obliged to charge VAT for orders delivered to listed regions. You can find out more about the subtotal amount on the checkout page. Additional charges for customs clearance would have to be born by the recipient once the package reached the destination country.

We accept the following payment methods.

Bank Transfer

During checkout , we provide bank account details for you to complete the payment. Our finance department will check the amount and update the payment status regularly. You can also keep the payment receipt issued by bank and send it to your sales representative for a quicker response in case of an enquiry.

You can also find FS account information in payment methods page or order details page (for Bank Transfer).

Credit/Debit card

After you place an order and choose to pay by credit/debit Card, simultaneously you will have to provide card details on the next page. For security reasons(for Bank Transfer), Fiberstore LTD will not save any of your credit card data. We will ask your credit card company to initiate the payment transaction immediately after ordering. The payment transaction is carried out automatically by the Credit/Debit card company and the amount will be deducted.

PayPal

During the order process, you will be re-directed to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you have to sign in or register (for client without Paypal account), identify yourself with your access data and confirm the payment order to us. After placing the order, FS.COM asks PayPal to initiate the payment transaction. It will be carried out automatically by PayPal immediately afterwards.

Purchase Order

The purchase order(PO) is a legally binding document between purchasers and Fiberstore LTD. It should define every single detail of the purchase, such as quantities, agreed prices, delivery date, etc.

Under an agreed payment term & condition, purchase orders from approved customers are accepted by us and allow you to buy and receive products or services without immediate payment.

Fiberstore LTD now offers standard Net 30 term for purchase orders to approved businesses. Other payment terms such as Net 15, Net 45, etc, are also available per your business requests.


Terms of Delivery

We offers delivery options including UPS Standard, UPS Saver, UPS Express, DHL Express, DHL Express 9:00 service, UPS Express Plus Next day 9:00 Service, etc. Orders qualified for FREE Delivery are shipped by UPS Standard or DHL Express. You can check more details on checkout or delivery policy page.

The goods will be delivered to the address provided by the buyer. Any date of delivery given by the seller FS.COM is an estimated delivery time. The buyer should notify the seller about damage goods during transit.


Warranty and Guarantees Claims

Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages on our website.

Customer service: You can contact our customer service for questions, suggestions and complaints on weekdays from 8:30 am to 5:30 pm by calling +44 (0) 121 698 2099 or by emailing legal@fs.com.

Fiberstore LTD warranty covers all defects in products manufactured by Fiberstore LTD. Only original and unmodified items are covered by the warranty and we do not cover damage caused by improper use of said items.

Damaged items should be returned for evaluation within 30 days. If the item is defected and under warranty, then shipping will be covered by Fiberstore LTD. Our Warranty page covers more on this topic.


Liability

The content of FS.COM website has been created to the best of their knowledge and belief and has been checked at the time of this writing. We cannot guarantee the function, actuality, rightness, completeness or quality of information (our own as well as other authors).

FS.COM assumes liability for the company and its vicarious agents - without having agreed the amount of damages - if fundamental contractual obligations or common business practices were violated. Liability in such cases shall be restricted to typical, foreseeable damage. There shall be no liability for loss of prospective profits or damage from the claims of third parties against the ordering party.

FS.COM shall not be liable, outside the obligation to deliver, for slight negligence on the part of its vicarious agents.

Liability of FS.COM for its own intentional and grossly negligent conduct and that of its vicarious agents, as well as liability under product liability law, shall remain unaffected by the above restrictions to liability. Liability for slight negligence shall be excluded.

FS.COM employees who are active as vicarious agents of FS.COM vis-à-vis the ordering party shall not be personally liable towards the ordering party in the case of slight negligence.

Liability of FS.COM, as well as of its legal representatives and vicarious agents, for damage from violation of life, body, or health contrary to duty shall remain unaffected.


Intellectual Property Rights and Confidentiallity

If a third party should assert claims against the ordering party for the violation of industrial property rights, copyrights relating to the supplied products, the ordering party shall be obliged to give immediate notification thereof. FS.COM shall have the right, if applicable with the support of the ordering party, but at its own expense, to conduct all negotiations for a settlement or any legal proceedings arising therefrom.

If the supplied products have been built in accordance with designs or instructions of the ordering party, the ordering party shall indemnify FS.COM against all claims, liabilities, burdens and costs that are asserted by third parties due to violations of patents, trademarks or samples. A reasonable advance on any costs of legal proceedings shall be granted to FS.COM.

FS.COM shall be obliged to use all knowledge of company secrets and of information that can be classified as confidential it acquires as part of the contractual relationship only for the purpose of implementing this contract. Both parties shall treat all documents and information they receive in and during the fulfillment of a contract with confidentiality and for as long as such documents and information have not become generally known.

These obligations shall also remain in effect after the end of a contract and shall also be imposed on third parties in the case of permitted passing on of documents and information to third parties.


Language of Contract, Saving of Contract Text

The language available for the conclusion of the contract is German.

The whole text of the Contract has been written in German and English, both versions being deemed authentic, but for legal purposes the text in German is to be given priority of interpretation.

We save the contract text and send you the order data by e-mail. You can also view the Terms and Conditions at any time here on this page. You can view a more detailed order history if you click on ‘’My Account’’ after signing in.


Reservations of Title

Every item delivered remains the property of FS.COM until payment has been fully made. For entrepreneurs, the following shall apply in addition.

We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; all claims arising from this resale are assigned to us in advance - irrespective of any combination or mixing of the reserved goods with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.


Right of Withdrawal

You have the right to cancel a contract within fourteen days. The withdrawal period is fourteen days from the date on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Fiberstore LTD, Part 7th Floor 45 CHURCH STREET Birmingham B3 2RT , info@fs.com, 020 3868 2768) by means of a clear statement (for example, a letter sent by post, fax or e-mail) about your decision to cancel this contract, and reasons to revoke this contract.

The right of withdrawal does not apply to goods that have been made explicitly on an order or an individual request.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the Cancellation

If you cancel this contract, the cost of returning the goods will be borne by you. We will refund all cost to you (except for the additional costs arising from choosing a different delivery instead of the free standard delivery we offer.) at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this refund, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; we may refuse refund until we have received the goods back.

You must return the goods to us no later than fourteen days from the date on which you inform us of the cancellation of this contract. The cost of returning the goods will be borne by you unless your return is due to an error on our part (you received an incorrect or defective item). And you may also have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:
Contracts for the supply of goods that are not prefabricated and for the manufacture of only your selection or your determination is authoritative or which are clearly tailored to your personal needs.

Withdrawal Form Template

(If you want to cancel the contract, please offer below information and send it to us.)
  • To Fiberstore LTD, Part 7th Floor, 45 CHURCH STREET, Birminghan B3 2RT, info@fs.com, United Kingdom
  • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • name of the customer (s)
  • address of the customer (s)
  • Signature of the customer (s) (only when notified on paper)
  • date
(*) Delete as appropriate.

Export and Import Licenses

Products and Technical know-how supplied by FS.COM are intended for use and to remain in the country of delivery agreed with the ordering party. Re-exporting of contractual products - individually or integrated in a system - may require the ordering party to obtain a license and shall be subject to the foreign trade regulations of the Federal Republic of Germany or of the other country of delivery agreed with the customer. The ordering party must obtain information on these regulations itself in accordance with German provisions from the the Federal Office for Economic Affairs and Export Control, 65760 Eschborn/Taunus. Regardless of whether the ordering party specifies the definitive destination of the supplied contractual products, the ordering party shall itself be responsible for obtaining any necessary licence from the pertinent foreign trade authorities before exporting such products.

Any further delivery of contractual products to third parties by the ordering party, with or without the knowledge of FS.COM, shall at the same time require the transfer of the export licence conditions. The ordering party shall be liable to FS.COM for the correct observance of these conditions.


Dispute Resolution

The European Commission provides an online dispute resolution platform (OS) which you can find at http://ec.europa.eu/consumers/odr/. We are not obliged to participate in a dispute settlement procedure before a consumer arbitration board.

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