If you just need customized transceiver with the specific vendor name, product number and serial number, please feel free to contact your account manager. The vendor name, product number and serial number of FS.COM transceivers can't be changed without connect to box pro or request from FS box. By FS on 10/04/2019

Thanks for your question. FS Box supports upgrade the compatible brands, part number, serial number, vendor name but not support multi bit rates. By FS on 08/14/2019

Thanks for your question. FS BOX can be only used to program FS.COM transceivers included other compatible brands of FS.COM . By FS on 07/25/2019

Thanks for your question. Yes, FS Box supports breakout cables, please rest assured. By FS on 07/04/2019

Thanks for your question. Considering the specificity of the HPE hardware, FS Box can only code SFP HPE of some machines. May I know the model number of your machine? If you have more details to share, please feel free to contact your account manager. By FS on 07/01/2019

Thanks for your question. Yes, FS Box can change the coding on FS.COM Copper 1000 or 100/1000 SFP's transceivers. By FS on 06/20/2019

Thanks for your question. For vendors that are not listed, such as Mikrotik, HP, etc., you can select "more" in "compatible brands" to enter Box Pro. However, due to the specificity of the HP hardware, FS Box can only code SFP HP of some machines. So please note down the model number of your machine if you need to code SFP HP and then we will give feedback based on the machine model number. If you have any more questions about FS Box, please feel free to contact sales@fs.com. By FS on 05/31/2019

Thanks for your question. ECCN is the US export control of high-tech products and technologies (especially integrated circuits). For the United States, we are not exporting but importing, so FS Box #75866 does not have ECCN number. If you have any questions, please contact us. By FS on 04/15/2019

FS BOX is composed of three parts: driver + WEB + cloud data. It is impossible to complete the code writing without any conditions. If you call the web service directly to write the code from the site, you cannot implement the call protocol without public drive, plus because of commercial reasons, if the driver of the FS BOX is called, there may be a risk of writing errors and legal risks. Any idea, pls feel free to share with us. By FS on 03/14/2019

Thanks for your questions. We're sorry that you can't download files, you can upgrade your transceiver firmware on the online platform (fsbox.com). By FS on 03/01/2019