Products Warranty

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Wireless

Indoor Access Points

Outdoor Access Points

Wireless Controllers

30 days

3 years

30-day return and exchange service is not available for #84026, #84027, #84028, #143356.

Airware Cloud

Unavailable

Consumable

Free trial for one year (from 1 Mar 2023 to 29 Feb 2024)

Accessories

30 days

1 year

Cameras & Surveillance

Security Cameras

Video Recorders

Display & Control

Access Control

VMS Server

30 days

2 years

1. The warranty for #174111, #174112, #174114 is 3 years.
2. The warranty for #174113, #174116 is 5 years.
3. 30-day return and exchange is not available for #174111, #174112, #174113, #174114, #174115, #174116.

4. The return period for #174008, #174009, #174010 is 3 days.
5. The exchange period for #174008, #174009, #174010 is 7 days.

PoE Kits

Video Storage

Milestone Software

Unavailable

Consumable

Accessories

Unavailable

1 year

Servers & Storage

Rack Servers

GPU Servers

Tower Servers

High-Density Servers

Unavailable

3 years

30-day exchange service is not available unless there are quality issues.

Data Storage

KVM Extenders

Unavailable

Consumable

30-day exchange service is not available unless there are quality issues.

KVM Switches

Unavailable

2 years

30-day exchange service is not available unless there are quality issues.

Power

Uninterruptible Power Supplies (UPS)

Auto Transfer Switch

Basic Rack PDUs

Metered Rack PDUs

Monitored Rack PDUs

Switched Rack PDUs

Power Cords

Hospital-Grade Power Cords

Unavailable

1 year

Network Adapters

NVIDIA® InfiniBand Adapters

NVIDIA® Ethernet Adapters

Unavailable

1 year

30-day exchange service is not available unless there are quality issues.

Intel®/Intel Based Ethernet Adapters

30 days

3 years

1. 30-day exchange service is not available unless there are quality issues.
2. The warranty for #160016, #160017, #160018, #160019, #160020, #160021, #160022, #160023, #160024, #160025, #160026, #160027, #160028 is limited to 5 years from the date of Intel’s announcement of end of life or discontinuance of the adapter products.
3. 30-day return and exchange service is not available for #160016, #160017, #160018, #160019, #160020, #160021, #160022, #160023, #160024, #160025, #160026, #160027, #160028.
4. Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

QLogic® FC HBAs

Unavailable

3 years

30-day exchange service is not available unless there are quality issues.

Router, Security, NPB

Routers

30 days

3 years

Firewalls

Unavailable

90 days

1 year

Network Packet Brokers

Unavailable

5 years

Fiber TAPs

30 days

1 year

Media Converters, Extenders

Copper to Fiber Media Converters

Fiber to Fiber Media Converters

PoE Media Converters

Industrial Media Converters

Media Converter Chassis

30 days

2 years

PoE Extenders

Unavailable

1 year

#152484,#152486,#152485

Conferencing, Phones

Conference Cameras

Webcams & Headsets

Speakerphones & Accessories

Interactive Displays

30 days

2 years

IP Phones

IP PBXs

Telephony Cards

VoIP Gateways

30 days

1 year

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Enterprise Switches

1/2.5G Enterprise Switches

10G Enterprise Switches

25G Enterprise Switches

40G Enterprise Switches

100G Enterprise Switches

Modular Enterprise Switches

Custom

30 days

5 years

The warranty for #72944, #72945, #72946, #84912, #90131, #90130, #80365, #103011, #169148, #169149, #149844, #90132, #165979, #170148, #157457, #134655, #134656, #134657, #157434, #163157, #183384 is 4 years.

Accessories

Unavailable

1 year

Data Center Switches

10G Data Center Switches

25G Data Center Switches

40G Data Center Switches

100G Data Center Switches

400G Data Center Switches

Modular Data Center Switches

30 days

5 years

1. 30-day return and exchange service is not available for #158396, #158398, #158399, #158701, #158702, #158703, #158704.
2. The warranty for #158396, #158398, #158399, #158701, #158702, #158703, #158704 is 1 year.

NVIDIA® InfiniBand Switches

Accessories

Unavailable

1 year

1. The warranty for #110483, #110484, #110485, #110487 is 5 years.
2. 30-day return and exchange service is available for #110483, #110484, #110485, #110487.

PoE+ Switches

1G PoE+ Switches

2.5/5G PoE+ Switches

10G PoE+ Switches

25G PoE+ Switches

30 days

5 years

1. The warranty for #90131, #90130, #80365, #103011, #169148, #169149, #90132, #165979, #170148, #157457 is 4 years.
2. The warranty for #132532, #132529, #132528, #156739, #150492 is 2 years.

Custom

30 days

4 years

Accessories

Unavailable

1 year

Router, Security, NPB

Routers

30 days

3 years

Firewalls

Unavailable

90 days

1 year

Network Packet Brokers

Unavailable

5 years

Small Business Switches

1G SMB Switches

30 days

2 years

1. The warranty for #129517 is 1 years.
2. The warranty for #66144 is 4 years.
3. The warranty for #160919, #166608, #160709, #166642, #160708, #160710 is 5 year.

2.5G SMB Switches

5/10G SMB Switches

30 days

5 years

Accessories

Unavailable

1 year

Industrial Ethernet Switches

1G Industrial Switches

2.5G Industrial Switches

10G Industrial Switches

30 days

5 years

Accessories

Unavailable

1 year

Software & Services

PicOS License

AmpCon Network Controller

Software Support Services

PicOS-V Virtual Switch Software

Unavailable

Consumable

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

200/400/800G Modules

800G QSFP-DD/OSFP

400G QSFP-DD/OSFP

200G QSFP-DD/QSFP56

30 days

5 years

Except for 200G/400G CFP2, exchange service is still available if there is quality issue within 1 year from the delivery date.

200/400/800G Custom

Unavailable

5 years

30-day return and exchange service is available for regular semi-finished products, just not for special custom products.

10/25/40/100G Modules

100G QSFP28

50G QSFP28/SFP56

40G QSFP+

25G SFP28

10G SFP+

Converter/Fibre Channel

30 days

5 years

For Fiber Optic Transceiver products (Except Transceiver Accessories), exchange service is still available if there is quality issue within 1 year from the delivery date. The same below.

1. Exchange service is still available if there is quality issue within 1 year from the delivery date.
2. Except for SR, LR, LRM and ER, the exchange service is not available for other HP compatible transceivers unless there are quality issues.

10/25/40/100G Custom

Unavailable

5 years

30-day return and exchange service is available for regular semi-finished products, just not for special custom products.

1/2/4G Modules

2.5G SFP

1G SFP

1G BiDi SFP

100M SFP

1G SONET/SDH SFP

Fibre Channel

30 days

5 years

Exchange service is still available if there is quality issue within 1 year from the delivery date.

1/2/4G Custom

Unavailable

5 years

30-day return and exchange service is available for regular semi-finished products, just not for special custom products.

DAC/AOC/AEC Cables

800G DAC/AOC

200/400G DAC/AOC/AEC

100G DAC/AOC

50/56G DAC/AOC

40G DAC/AOC

10/25G DAC/AOC

1G DAC

30 days

5 years

DAC/AOC/AEC Custom

Unavailable

5 years

30-day return and exchange service is available for regular semi-finished products, just not for special custom products.

NVIDIA InfiniBand & Ethernet

800G NDR InfiniBand

400G NDR InfiniBand

200G HDR InfiniBand

100G EDR InfiniBand

56/40G FDR InfiniBand

NVIDIA Ethernet Transceiver

30 days

5 years

Optical Transmission

10G CWDM/DWDM SFP+

25G CWDM/DWDM SFP28

100G DWDM QSFP28

1G CWDM/DWDM SFP

Coherent 200/400G DWDM

30 days

5 years

Exchange service is still available if there is quality issue within 1 year from the delivery date.

Optical Transmission Custom

Unavailable

5 years

30-day return and exchange service is available for regular semi-finished products, just not for special custom products.

Wireless & Access

50G SFP56 for 5G Wireless

25G SFP28 for 5G Wireless

10G SFP+ for 4G Wireless

GPON

XGSPON

XGSPON Combo

XGPON & XGPON Combo

EPON & 10G EPON

30 days

5 years

Except for SR, LR and ER, the refund or exchange service is not available for other HP compatible transceivers unless there are quality issues.

Wireless & Access Custom

Unavailable

5 years

30-day return and exchange service is available for regular semi-finished products, just not for special custom products.

Others

FS BOX

Loopback Modules

100G CFP/CFP2/CFP4

10G XFP/X2/XENPAK

30 days

5 years

1. Exchange service is still available if there is quality issue within 1 year from the delivery date.
2. 30-day return service is not available for Customized Labels and Plastic Packaging Clamshell Box.

SDI Modules

Unavailable

5 years

Accessories

Unavailable

Consumable

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

MTP®/MPO Fiber Cables

MTP®/MPO Trunk Cables

MTP®/MPO Harnesses

MTP® PRO Trunk Cables

30 days

1 year

In the case of not affecting secondary sales, 30-day return service is only available for standard in-stock items (excluding Customized MTP®/MPO Fiber Cables and MTP®/MPO Conversion Cables).

MTP®/MPO Conversion Cables

MTP®/MPO Cables Custom

Unavailable

1 year

Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Fiber Patch Cables

OS2 9/125 Single Mode

OM5 50/125 Multimode

OM4 50/125 Multimode

OM3 50/125 Multimode

OM1/OM2 Multimode

30 days

1 year

Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Patch Cables Custom

Unavailable

1 year

Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Specialty Fiber Cables

Armored Cables

High Density Cables

FTTA Cables

Mode Conditioning Cables

30 days

1 year

1. For Armored Patch Cables and FTTA Patch Cables, in the case of not affecting secondary sales, 30-day return service is only available for standard in-stock items. (excluding Customized Patch Cables).

2. Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Industrial Cables

Multifiber Cables

Polarization Maintaining (PM) Cables

Unavailable

1 year

1. The warranty for #137475 and #137476 is 1 year.

2. Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Fiber Pigtails

Simplex Pigtails

12 Fibers Pigtails

30 days

1 year

Pigtails Custom

Unavailable

1 year

Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Fiber Optic Accessories

Fiber Optic Adapters

Fiber Optic Attenuators

Fiber Loopbacks

30 days

1 year

1. 30-day return service is only available for standard in-stock items.
2. The warranty for #11826 is 1 year.

Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Fiber Optic Connectors

Fiber Optic Fan-Out Kits

Fiber Splice Closures & Accessories

Unavailable

1 year

Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Fiber Optic Panels

LC Fiber Optic Panels

SC Fiber Optic Panels

ST Fiber Optic Panels

MTP®/MPO Fiber Optic Panels

MDC Fiber Optic Panels

Multimedia Copper/Fiber Panels

30 days

1 year

Fiber Optic Cassettes

MTP®/MPO-LC/SC/MDC Cassettes

TAP Cassettes

30 days

1 year

In the case of not affecting secondary sales, 30-day return service is only available for standard in-stock items.

MTP® Conversion Cassettes

LC Splice Cassettes

Unavailable

Consumable

30-day exchange service is not available unless there are quality issues.

MTP® Mesh Cassettes

Unavailable

1 year

Fiber Optic Enclosures

Rack Mount Enclosures

Wall Mount Enclosures

Enclosure Accessories

30 days

1 year

Cable Management

Cable Managers

30 days

1 year

No warranty will cover Cable Ties and Cable Labels.

Convoluted Tubing

Unavailable

Consumable

Racks & Cabinets

Wall Mount Cabinets

Server Cabinets

Open Frame Racks

Shelves & Accessories

30 days

1 year

1. Repair service is not available for #111804.
2. Repair service and 30-day exchange service is not available for #168824, #168825.
3. In the case of not affecting secondary sales, 30-day return service is available.

Network Cabinets

Unavailable

Consumable

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Access Networks

FMT Series

Unavailable

1 year

1. The warranty for #35924, #35925, #35926, #36524, #65789, #66122, #69350, #72283, #72284, #65779, #65781, #72427, #65783 is 2 year.
2. 30-day return service is available for #39214, #65781, #65779.
3. 30-day exchange service is available for #92056, #30515, #65779, #65781, #65783, #72700, #70414, #70413, #66922, #66915, #39214.

M6200 Series

30 days

2 years

1. The warranty for #107368 is 1 year.
2. 30-day return service is not available for #107367,#121328,#109705,#111052,#190252,#188015 and #120424.
3. 30-day exchange Service is not available for #190252 and #188015.
4. Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

MS8100 Series

Unavailable

2 years

Data Center Interconnect

M6500 Series

M6800 Series

30 days

2 years

1. 30-days return and exchange service is not available for #191946.

DCP Series

NX N40 Series

Unavailable

2 years

1. The warranty for #153141 is 1 year.
2. Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

PON Networks

GPON & EPON OLT

Unavailable

3 years

1. The warranty for #143753 is 2 years.
2. 3-month return and exchange service is available for #154792, #154793 and #154794 if there are quality issues.

GPON & EPON ONT/ONU

ODN

Unavailable

1 year

1. 3-month return and exchange service is available for #154795 and #154796 if there are quality issues.
2. #133619 & #185594 offer a 5-year warranty, and an available 30-day return and exchange service.

3. The return, exchange and repair period for #168844 is 1 year.

Open Line System

Optical Amplifiers

DWDM Open Line System

Unavailable

2 years

Dispersion Compensation

30 days

2 years

Fiber Monitoring

Unavailable

1 year

Optical Protection

30 days

1 year

1. Warranty for M6200 Series is 2 years.
2. For Line Protection category, 30-day return is only available for M6200 Series.

Chassis & Accessories

Unavailable

Consumable

Mux Demux & OADM

DWDM Mux Demux

Unavailable

3 years

1. 30-day return service is available for DWDM Mux #33485, #72430, #72433, #84492. 30-day return and exchange service is available for DWDM Mux #35887.
2. The warranty for #166000, #166001, #166004 is 2 years.

CWDM Mux Demux

30 days

3 years

DWDM/CWDM OADM

Custom Mux Demux & OADM

Chassis & Accessories

Unavailable

1 year

The warranty for #161919 is 2 years.

Transponders & Muxponders

1G/10G/25G Transponder

10G/200G/400G Muxponder

Chassis & Accessories

30 days

2 years

1. Warranty for #30515 and #92056 is 1 year.
2. 30-day return service is unavailable for#30515, #92056, #161848, #161849, #161850 and #161851.
3. Maintenance is supported due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty).

100G/200G/400G Transponder

Unavailable

Consumable

Optical Passive Components

PLC Splitters

30 days

Consumable

1. The warranty for LGX PLC and 1U Rack Mount PLC is 1 year.
2. 30-day exchange service is not available unless there are quality issues.
3. Refund or exchange service is not available for customized products.

FWDM Filters

xWDM/xPON Multiplexers

Unavailable

1 year

1. No warranty will cover Fiber Optic Isolators.

2. Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

CWDM & DWDM Transceivers

30 days

5 years

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Copper Patch Cords

Cat5e Patch Cords

Cat6 Patch Cords

Cat6a Patch Cords

Cat7 Patch Cords

Cat8 Patch Cords

Patch Cord Accessories

30 days

1 year

Patch Cords Custom

Unavailable

Consumable

Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Cable Trunks

Cat5e Trunk Cables

Cat6 Trunk Cables

Cat6a Trunk Cables

30 days

1 year

Trunk Cables Custom

Unavailable

1 year

Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Bulk Copper Cables

Cat5e Bulk Ethernet Cables

Cat6 Bulk Ethernet Cables

Cat6a Bulk Ethernet Cables

Cat7 Bulk Ethernet Cables

Outdoor Bulk Ethernet Cables

30 days

1 year

Bulk Cables Custom

Unavailable

1 year

Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Patch Panels

Cat5e Patch Panels

Cat6 Patch Panels

Cat6a Patch Panels

Blank Patch Panels

Patch Panels Custom

30 days

1 year

Connectors & Jacks

Inline Couplers

Keystone Jacks

Connectors/Plugs

Boot Covers

Unavailable

1 year

Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Industrial Copper Systems

Industrial Patch Cords

Industrial Bulk Copper Cables

Industrial Couplers

30 days

1 year

Industrial Faceplates

Unavailable

Consumable

Faceplates & Boxes

Faceplates

Surface Mount Boxes

Faceplate Frame

Accessories

30 days

1 year

Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Fiber Testers

OTDR

Fiber Inspection

Optical Power Meters

Visual Fault Locators

Light Sources

Optical Multimeters

Fiber Identifiers

Optical Talk Sets

30 days

1 year

1. 30-day return or repair service is not available for OTDR Fiber Launch Boxes.

2. For Fiber Optic Inspection, 30-day return service is only available for standard in-stock items.

Fiber Optic Tools

Fiber Optic Tool Kits

Unavailable

1 year

The warranty for #13325, #13296, #13311, #13314, #13316 is 1 year.

Fiber Cleavers

Fiber Polishing

Fiber Strippers

Fiber Slitters

Fiber Cutters

Unavailable

Consumable

Fiber Optic Cleaners

Pen Cleaners

Sticks＆Wipes

30 days

2 years

Reel Type Cleaners

Unavailable

3 years

Copper Tools

Network Tool Kits

Punch Down Tools

Cable Strippers

Unavailable

Consumable

The warranty for #173503, #173504, #173505, #173507 is 1 year.

Copper Testers

Cable Testers

Cable Certifiers

Unavailable

1 year

Cable Qualifiers

30 days

1 year

Product Warranty

FAQ

Q: What should I do if I want to cancel my order?

Q: Do I have to pay the shipping cost for the repair products?

Q: Where should I return the products to?

Q: What events, activities, or actions invalidate my free warranty?

Q: What if my product warranty expires when I send it back for repair?