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HomePolicyProduct Warranty

FS ensures that the products have gone through fully strict quality control from the purchase of raw materials to the entire manufacturing process. Besides, we warrant maintenance for defects in materials and manufacture to the original purchasers. If you have some problems with your products, FS provides maintenance service for those products that have not exceeded the after-sales warranty term.

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Warranty Term

For products that meet the following conditions, you can enjoy return or exchange services within 30 days from the original order delivery date.

Full Refunds: Returns or exchanges attributable to FS, such as products with defects or quality issues despite having all components and good appearance, cases of wrong, missing items or products that do not match the actual purchase. Full refunds also apply to returns or exchanges due to customer reasons, such as products that have not been unboxed with all components, and are returned in the original packaging.

Partial Refunds: Returns or exchanges where components are missing but the product’s appearance is undamaged and it is returned in the original packaging, or where the product or its appearance has been severely damaged by customer misuse, affecting its resale value.

The warranty term for all categories is shown in the table below,and it starts from the delivery date of the original order.

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Enterprise Switches

1/2.5G Enterprise Switches

10G Enterprise Switches

25G Enterprise Switches

40G Enterprise Switches

100G Enterprise Switches

Modular Enterprise Switches

Switch Accessories

30 days

5 years

1. The warranty period for #72944, #72945, #72946, #84912, #90131, #90130, #80365, #103011, #169148, #169149, #149844, #90132, #165979, #170148, #157457, #134655, #134656, #134657, #157434, #163157, #183384, #225479 is 4 years.

2. The warranty period for #240827,#240829,#240831 is 3 years.
3. 30-day return/exchange service is not available for #240827,#240829,#240831.

4. The warranty period for accessories is 1 year.

Data Center Switches

10/25G Data Center Switches

100G Data Center Switches

400G Data Center Switches

Modular Data Center Switches

30 days

5 years

NVIDIA® Switches

Unavailable

1 year

NVIDIA® UFM® & Service

Unavailable

Consumable

Switches Accessories

30 days

1 year

The warranty period for #191807,#184513,#110483,#110484,#110485,#110487 is 5 years.

PicOS® Enterprise Switches

1/2.5G PicOS® Switches

5/10G PicOS® Switches

25G PicOS® Switches

100/200G PicOS® Switches

30 days

5 years

The 5-year warranty includes switch hardware and software service support.

AmpCon-Campus Management Platform

PicOS® License & Service

Switch Accessories

Unavailable

Consumable

PicOS® Data Center Switches

10/25G PicOS® Switches

100/200G PicOS® Switches

400/800G PicOS® Switches

HPC/AI PicOS® Switches

30 days

5 years

The 5-year warranty includes switch hardware and software service support.

AmpCon-DC Management Platform

PicOS® License & Service

Switch Accessories

Unavailable

Consumable

Open Network Switches

1/2.5G Bare Metal Switches

10/25G Bare Metal Switches

100/200G Bare Metal Switches

400/800G Bare Metal Switches

30 days

5 years

PicOS® License & Service

AmpCon Management Platform

PicOS-V Virtual Switch Software

Unavailable

Consumable

PoE+ Switches

1G PoE+ Switches

2.5/5G PoE+ Switches

10G PoE++ Switches

30 days

5 years

1. The warranty period for #90131, #90130, #80365, #103011, #169148, #169149, #90132, #165979, #170148, #157457 is 4 years.
2. The warranty period for #132532, #132529, #132528, #156739, #150492 is 2 years.
3. The warranty period for #149844, #157457 is 3 years.

Switch Accessories

30 days

4 years

1. The warranty period for accessories is 1 year.
2. 30-day return/exchange service is not available for accessories.

Small Business Switches

1G SMB Switches

30 days

2 years

1. The warranty period for #129517 is 1 year.
2. The warranty period for #157457 is 3 years.
3. The warranty period for #66144 is 4 years.
4. The warranty period for #160919, #166608, #160709, #166642, #160708, #160710 is 5 years.

2.5G SMB Switches

5/10G SMB Switches

30 days

5 years

Switch Accessories

Unavailable

1 year

Industrial Ethernet Switches

DIN Rail Mount Industrial Switches

Rack Mount Industrial Switches

PoE Industrial Switches

30 days

5 years

Switches Custom & Accessories

Unavailable

1 year

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Wireless

Wi-Fi 7 Access Points

30 days

Consumable

Wi-Fi 6E & Wi-Fi 6 Access Points

Wireless Controllers

30 days

3 years

Wi-Fi 5 Access Points

Airware Cloud Platform

Unavailable

Consumable

Free trial for 3 years from March 1, 2023 to February 28, 2026.

Wi-Fi Routers

Unavailable

2 years

Accessories

30 days

1 year

Cameras & Surveillance

Security Cameras

Video Recorders

Display & Control

Access Control

VMS Server

30 days

2 years

1. The warranty period for #174111,#174112,#174114,#174115,#190464,#174028,#174029,#189431,#190465 is 3 years.
2. The warranty for #174113,#174116 is 5 years.
3. The return period for #174111,#174112,#174114,#174115,#174008,#174009,#174010,#190464,#174026,#174027,#174028,#174029,#174121 is 3 days.
4. The return period for #189431,#190465 is 18 days.
5. The exchange period for #174111,#174112,#174114,#174115,#174116,#190464,#174008,#174009,#174010,#174026,#174027,#174028,#174029,#174121,#189431,#190465 is 7 days.

Video Storage

Milestone Software

Unavailable

Consumable

Accessories

Unavailable

1 year

Servers & Storage

Rack Servers

GPU Servers

Tower Servers

Edge Servers

High-Density Servers

KVM Switches/Consoles

Unavailable

3 years

30-day exchange service is not available unless there are quality issues.

Data Storage

KVM Extenders

Unavailable

Consumable

30-day exchange service is not available unless there are quality issues.

Power

Power Cords

Uninterruptible Power Supplies (UPS)

Auto Transfer Switch

Unavailable

1 year

Power Distribution (PDUs)

Unavailable

2 years

Network Adapters

NVIDIA® InfiniBand NICs

NVIDIA® Ethernet NICs

Unavailable

1 year

30-day exchange service is not available unless there are quality issues.

Intel®/Intel Based Ethernet NICs

Broadcom® Ethernet NICs

Unavailable

3 years

1. 30-day exchange service is not available unless there are quality issues.
2. The warranty period for #160021, #160023 is 5 years from the date of Intel's announcement of the end of life or discontinuance of the adapter products.

Router, Security, NPB

Routers

30 days

3 years

Firewalls

Unavailable

90 days

1 year

Network Packet Brokers

Unavailable

5 years

Media Converters, Extenders

Copper to Fiber Media Converters

Fiber to Fiber Media Converters

PoE Media Converters

Industrial Media Converters

Media Converter Chassis

30 days

2 years

PoE Extenders

Unavailable

1 year

30-day return/exchange service is not available unless there are quality issues.

Conferencing, Phones

Conference Cameras

Webcams & Headsets

Speakerphones

Interactive Displays

30 days

2 years

1. The warranty period for #185749 is 1 year.
2. 2-year warranty service is not available for #174130.

IP Phones

IP PBXs

Telephony Cards

VoIP Gateways

30 days

1 year

The warranty period for #139597 is 5 years.

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

InfiniBand Networking

1.6T OSFP InfiniBand

800G OSFP InfiniBand

400G OSFP/QSFP112 InfiniBand

200G QSFP56 InfiniBand

InfiniBand DAC/AOC Cables

InfiniBand 200/400/800G Custom

30 days

5 years

NVIDIA® InfiniBand Switches

NVIDIA® InfiniBand NICs

Unavailable

1 year

Ethernet Networking

800G OSFP/QSFP-DD

400G OSFP/QSFP112/QSFP-DD

200G QSFP-DD/QSFP56

Ethernet DAC/AOC Cables

Data Center Switches

Data Center NICs

30 days

5 years

200/400/800G Custom

Unavailable

5 years

30-day return/exchange service is available for regular semi-finished products, just not for special custom products.

10/25/40/100G Modules

100G QSFP28/SFP-DD

50G QSFP28/SFP56

40G QSFP+

25G SFP28

10G SFP+

30 days

5 years

1. For Fiber Optic Transceiver products (Except Transceiver Accessories), exchange service is still available if there are quality issues within 1 year from the delivery date.
2. Except for SR, LR, LRM and ER, the exchange service is not available for other HP compatible transceivers unless there are quality issues.

100G CFP/CFP2/CFP4

10G XFP/X2

Unavailable

Consumable

10/25/40/100G Custom

Unavailable

5 years

30-day return/exchange service is available for regular semi-finished products, just not for special custom products.

1/2.5G Modules

2.5G SFP

1G SFP

100M SFP

100M/1G/2.5G Custom

30 days

5 years

Exchange service is still available if there are quality issues within 1 year from the delivery date.

30-day return/exchange service is available for regular semi-finished products, just not for special custom products.

DAC/AOC/ACC/AEC Cables

800G/1.6T OSFP/QSFP-DD

400G OSFP/QSFP112/QSFP-DD

200G QSFP-DD/QSFP56

100G QSFP28/SFP-DD/SFP112

50/56G SFP56/QSFP+

40G QSFP+

1/10/25G SFP/SFP+/SFP28

30 days

5 years

DAC/AOC/ACC/AEC Custom

Unavailable

5 years

30-day return/exchange service is available for regular semi-finished products, just not for special custom products.

Optical Transmission

400G Coherent QSFP-DD

200G/400G Coherent CFP2

100G DWDM QSFP28

25G CWDM/DWDM SFP28

10G CWDM/DWDM SFP+

1G CWDM/DWDM SFP

30 days

5 years

Exchange service is still available if there are quality issues within 1 year from the delivery date.

Optical Transmission Custom

Unavailable

5 years

30-day return/exchange service is available for regular semi-finished products, just not for special custom products.

Wireless & Access

50G SFP56 for 5G Wireless

25G SFP28 for 5G Wireless

10G SFP+ for 4G Wireless

GPON, EPON, 10G EPON

XGSPON, XGPON, Combo

30 days

5 years

Except for SR, LR and ER, the refund or exchange service is not available for other HP compatible transceivers unless there are quality issues.

Wireless & Access Custom

Unavailable

5 years

30-day return/exchange service is available for regular semi-finished products, just not for special custom products.

Others

FS BOX

Loopback Modules

30 days

5 years

1. Exchange service is still available if there are quality issues within 1 year from the delivery date.
2. 30-day return service is not available for Customized Labels and Plastic Packaging Clamshell Box.

SDI Modules

Unavailable

5 years

Fibre Channel Modules

Converter Modules

SONET/SDH Modules

Accessories

Unavailable

Consumable

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

MTP®/MPO Fiber Cables

MTP®/MPO Jumpers

MTP®/MPO Trunks

MTP®/MPO Harnesses

MTP®/MPO Accessories

30 days

1 year

1. The warranty period for pen cleaners is 2 years. 2. 30-day return/exchange service is not available for light sources and fiber tool kits.

MTP®/MPO Breakouts

MMC Jumpers

MTP®/MPO Cables Custom

Unavailable

1 year

The warranty period for #226629, #226631, #226633, #226635, #226637, #226639, #226641, #226643 is 3 years.

Fiber Patch Cables

OS2 Single Mode

OM5 Multimode

OM4 Multimode

OM3 Multimode

OM1/OM2 Multimode

30 days

1 year

Patch Cables Custom

Unavailable

1 year

Specialty Fiber Cables

Armored Cables

High Density Cables

FTTA Systems

Mode Conditioning Cables

30 days

1 year

In the case of not affecting secondary sales, 30-day return/exchange service is only available for standard in-stock items.

Industrial Cables

Multifiber Cables

PM Cables

Unavailable

1 year

The return/exchange period for #185933, #185934 is 30 days.

Fiber Pigtails

12 Fibers Pigtails

Simplex Pigtails

30 days

1 year

Pigtails Custom

Unavailable

1 year

Fiber Optic Connectivity

Fiber Adapters

Fiber Attenuators

Fiber Loopbacks

30 days

1 year

In the case of not affecting secondary sales, 30-day return/exchange service is only available for standard in-stock items.

Fiber Connectors

Fan-Out Kits

Unavailable

1 year

1-year warranty service is not available for #105341.

Cleaners & Tools

Fiber Cleaners

30 days

2 years

1. For Pen Cleaners and Sticks & Wipes, 30-day return/exchange and 2-year warranty service are not available for #190742, #190743.
2. For Reel Type Cleaners, 30-day return/exchange service is not available, and the warranty period for accessories is 3 years.

Fiber Tools

Unavailable

Consumable

The warranty period for Fiber Optic Tool Kits is 1 year.

Fiber Inspection

30 days

1 year

For Fiber Optic Inspection, in the case of not affecting secondary sales, 30-day return/exchange service is only available for standard in-stock items.

Splitters & Closures

Fiber Closures & Accessories

Unavailable

1 year

PLC Splitters

Unavailable

Consumable

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Fiber Optic Panels

LC Fiber Optic Panels

SC Fiber Optic Panels

ST Fiber Optic Panels

MTP®/MPO Fiber Optic Panels

MDC Fiber Optic Panels

Multimedia Copper/Fiber Panels

30 days

1 year

Fiber Cassettes

MTP®-LC/SC/MDC Cassettes

TAP Cassettes

30 days

1 year

In the case of not affecting secondary sales, 30-day return service is only available for standard in-stock items.

MTP® Conversion Cassettes

Splice Cassettes

Unavailable

Consumable

30-day exchange service is not available unless there are quality issues.

MTP® Mesh Cassettes

Unavailable

1 year

Fiber Enclosures

Rack Mount

Wall Mount

Accessories

30 days

1 year

Cable Managers

Horizontal Cable Managers

Vertical Cable Managers

Accessories

30 days

1 year

Cable Management Software

Convoluted Tubing

Unavailable

Consumable

Cable Ties

30 days

Consumable

Racks & Cabinets

Wall Mount Cabinets

Server Cabinets

Open Frame Racks

Accessories

30 days

1 year

1. 1-year warranty service is not available for #111804.
2. 1-year warranty and 30-day exchange service is not available for #168824, #168825.
3. 30-day return/exchange service is not available for #191509 unless there are quality issues.

Network Cabinets

Unavailable

Consumable

Labels ＆ Printers

Cable Labels

30 days

Consumable

Label Printers

Accessories

30 days

1 year

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Optical DCI Networks

200/400G D7000 Series

30 days

3 years

100G DCP Series

30 days

2 years

AmpCon-T Management System

Unavailable

Consumable

Optical Line System

1/10/25G FMT Series

10/100G M6200 Series

EDFA Optical Amplifiers

Unavailable

2 years

4. 30-day return service is available for #39214, #65781, #65779.
5. 30-day exchange service is available for #92056, #30515, #65779, #65781, #65783, #72700, #70414, #70413, #66922, #66915, #39214.

1. The warranty period for #107368 is 1 year.
2. 30-day return service is not available for #107367,#121328,#109705,#111052,#190252,#188015 and #120424.
3. 30-day exchange service is not available for #190252 and #188015.

1. 30-day return/exchange service is available for #107366.
2. 30-day exchange service is available for #107367, #121328.
3. The warranty period for #216505, #216507 and #216509 is 3 years.

Fiber Monitoring

Unavailable

1 year

1. The warranty period for #216495 and #216497 is 3 years.

Chassis & Accessories

Unavailable

Consumable

Transponders & Muxponders

400G Muxponder

200G Muxponder

40G/100G/400G Transponder

1G/10G/25G Transponder

Chassis & Accessories

Unavailable

2 years

1. The return period for #107365, #111053, #111049, #129994, #39214, #107371, #204099, #96454, #111050, #107372, #116144, #116884 is 30 days.
2. The exchange period for #30515, #107365, #92056, #111053, #111049, #129994, #39214, #107371, #204099, #111052, #96454, #111050, #66915, #107372, #116144, #116884 is 30 days.
3. The warranty period for #30515, #92056, #39214, #70413, #66915, #66922, #70414, #190253 is 1 year.
4. The warranty period for #30515, #216457, #216461, #216459, #216503 is 3 years.

Multiplexer & OADM

DWDM Mux Demux

CWDM Mux Demux

LWDM Mux Demux

30 days

3 years

1. The warranty period for #166000, #166001, #166004 is 2 years.

DWDM/CWDM OADM

Custom Mux Demux & OADM

Unavailable

3 years

FWDM Filters

Chassis & Accessories

Unavailable

1 year

PON Networks

Optical Line Terminals

Unavailable

3 years

1. The warranty period for #143753, #192934 is 2 years.
2. For #154792, #154793, #154794, return/exchange service is still available if there are quality issues within 180 days from the delivery date.

Optical Network Terminals

PON Coexistence

Unavailable

1 year

1. For #154795, #154796, return/exchange service is still available if there are quality issues within 180 days from the delivery date.
2. The warranty period for #133619 & #185594 is 5 years, and 30-day return/exchange service is available.

PON Transceivers

30 days

5 years

Optical Distribution Network

PLC Splitters

Unavailable

Consumable

The warranty period for LGX PLC, FHD® PLC and 1U Rack Mount PLC is 1 year.

Splice Closures

Optical Distribution Frame

Optical Distribution Box

Fiber Terminal Box

Unavailable

1 year

For #168844, return/exchange service is still available if there are quality issues within 1 year from the delivery date.

Transceivers

400G Coherent QSFP-DD

200G/400G Coherent CFP2

100G DWDM QSFP28

25G CWDM/DWDM

10G CWDM/DWDM

1G CWDM/DWDM

30 days

5 years

The warranty period for M-CFP2-DCO is 2 years.

Optical Transmission Custom

Unavailable

5 years

30-day return/exchange service is available for regular semi-finished products, just not for special custom products.

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Copper Patch Cords

Cat5e Patch Cords

Cat6 Patch Cords

Cat6a Patch Cords

Cat7 Patch Cords

Cat8 Patch Cords

Phone Cables

30 days

1 year

Patch Cords Custom

Unavailable

Consumable

Pre-Term Copper Trunks

Cat5e Pre-Term Copper Trunks

Cat6 Pre-Term Copper Trunks

Cat6a Pre-Term Copper Trunks

30 days

1 year

Pre-Term Copper Trunks Custom

Unavailable

1 year

Bulk Copper Cables

Cat5e Bulk Cables

Cat6 Bulk Cables

Cat6a Bulk Cables

Cat7 Bulk Cables

Cat8 Bulk Cables

Outdoor Bulk Cables

30 days

1 year

Bulk Cables Custom

Unavailable

1 year

Patch Panels

Cat5e Patch Panels

Cat6 Patch Panels

Cat6a Patch Panels

Blank Patch Panels

Patch Panels Custom

30 days

1 year

Faceplates & Boxes

Faceplates

Surface Mount Boxes

Faceplate Frame

Accessories

30 days

1 year

Cable Managers

Horizontal Cable Managers

Vertical Cable Managers

Accessories

30 days

1 year

Cable Management Software

Convoluted Tubing

Unavailable

Consumable

Cable Ties

30 days

Consumable

Connectors & Jacks

Inline Couplers

Keystone Jacks

Connectors/Plugs

Boot Covers

Unavailable

1 year

Industrial Copper Systems

Patch Cords

Bulk Copper Cables

Couplers

30 days

1 year

Industrial Faceplates

Unavailable

Consumable

Sub-category

Return Window

Exchange Window

Warranty Term

Notes

Fiber Optic Testers

OTDR

Fiber Inspection

Power Meters

Fault Locators

Light Sources

Optical Multimeters

Fiber Identifiers

Optical Talk Sets

30 days

1 year

For OTDR and Fiber Optic Inspection, in the case of not affecting secondary sales, 30-day return/exchange service is only available for standard in-stock items.

Fiber Optic Tools

Fiber Tool Kits

Unavailable

1 year

Fiber Cleavers

Fiber Polishing

Fiber Strippers

Fiber Slitters

Fiber Cutters

Unavailable

Consumable

Fiber Optic Cleaners

Pen Cleaners

Sticks ＆ Wipes

30 days

2 years

30-day return/exchange and 2-year warranty service are not available for #190742, #190743.

Reel Type Cleaners

Unavailable

3 years

Copper Tools

Network Tool Kits

Punch Down Tools

Cable Strippers

Unavailable

Consumable

The warranty period for #173503, #173504, #173505, #173507 is 1 year.

Copper Testers

Cable Testers

Cable Certifiers

Unavailable

1 year

Cable Qualifiers

30 days

1 year

Warranty Limitations

Free warranty items:

During the warranty term, FS’s warranty only covers defects caused by normal use and logistics damage, quality problems, etc. And we will pay for the round-trip freight for the warranty items.

Free warranty exclusions：

1. The products have exceeded the warranty term.

2. Damage caused by unauthorized disassembly, modification and any other human factors.

3. Damage caused by natural disasters such as impact, fire, lightning, flooding or human negligence.

4. Damage caused by improper operation to equipment shells, power supplies, etc. during use.

5. Please note that customized products may only change or cancel an order for Product(s) up until the time we begin manufacturing the products unless approved.

If you have any questions about our product, please contact us.

FAQ

Q: What should I do if I want to cancel my order?

A:
If you have not completed payment for the order, you can click "Cancel Order" in Order Details. If you have already paid for it, please contact your account manager immediately to cancel the order and receive a refund. Please note that most orders are automatically transmitted to our warehouse systems to process, therefore it may not always be possible to cancel your order. Your account manager will assist you in this matter. Orders containing customized items or other special conditions cannot be canceled once they have entered the "processing" status.
Q: Do I have to pay the shipping cost for the repair products?

A:
During the warranty term, we will repair your products that meet our warranty items for free, and we will pay for the round-trip freight for the warranty products.
Q: Where should I return the products to?

A:
Once your warranties are approved, you will get an RMA form to process the return. The RMA form will instruct you to return the products accordingly.
Q: What events, activities, or actions invalidate my free warranty?

A:
1. The products have exceeded the warranty term.
2. Damage caused by unauthorized disassembly, modification, and any other human factors.
3. Damage caused by natural disasters such as impact, fire, lightning, flooding, or human negligence.
4. Damage caused by an improper operation of equipment shells, power supplies, etc. during use.
Q: What if my product warranty expires when I send it back for repair?

A:
We calculate the warranty term according to the time you submit the RMA. As long as you submit the application within the warranty term and send it back as specified, it is considered to be within the warranty term.
Q: How can I process a return for a PicOS® License?

A:
We regret to inform you that the software does not support returns or exchanges. However, we can assist you in transferring the license to a more suitable device. Please contact your sales for further assistance.
Q: How do I transfer a PicOS® license?

A:
Once your PicOS® license is activated, the license is valid for the entire life of the device and covers all features. If you need to transfer services, please contact your customer representative to apply for the relevant authorization for you. Additionally, ensuring that your technical support services are still within the valid period is important. Please contact your sales for more information.

Product Warranty

FAQ

Q: What should I do if I want to cancel my order?

Q: Do I have to pay the shipping cost for the repair products?

Q: Where should I return the products to?

Q: What events, activities, or actions invalidate my free warranty?

Q: What if my product warranty expires when I send it back for repair?

Q: How can I process a return for a PicOS® License?

Q: How do I transfer a PicOS® license?