Thank you very much for your interests in FS and our products. Please read this general terms and conditions (GTC) carefully. By your registration, sign-in, usage of the services or other actions, you acknowledge that you have read and understood, and agree to accept and be bound by the terms and conditions listed. By accepting this agreement, you agree to accept all constraints, including accepting FS to reserve the right to modify the terms and conditions at any time without further notice to you. You can sign in on our website to check the latest version.
A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to his commercial or self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity which, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity.
These General Terms and Conditions shall also apply to future business relations with entrepreneurs without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions of business, their validity is hereby objected to; they only become an integral part of the contract if we have expressly agreed to them.
For all orders via our online shop by consumers and entrepreneurs the following terms and conditions apply.
The sales contract is concluded with FS.
By placing an order on our website, we make a binding offer to conclude the contract for these articles. You can add any FS products into the shopping cart without obligation. The contract is concluded by clicking “proceed to secure payment” in checkout page. It means you accept the offer of the goods contained in the shopping cart immediately after submitting the order, you will receive a confirmation email.
You can correct the order information when orders haven't entered the dispatch process by informing your account manager in advance in written notice. But orders containing customized items or in other special conditions cannot be changed or canceled once they enter “processing” status.
If your order needs to be shipped by an FS affiliated company due to insufficient stock at FS.COM Inc or other reasons, the contracting party on our side under these articles will be automatically changed to the corresponding FS affiliated company, the actual shipper and invoice issuer. You may contact your account manager for detailed arrangements.
In addition to the stated product prices, shipping costs will be added. For orders delivered to U.S. and Puerto Rico, there is no any tax needed to be charged for most orders. Only the orders including heavy or oversize items, you need to pay the possible tariff or import fee by yourself. For orders delivered to outside U.S. and Puerto Rico, you need to pay the possible tariff or import fee caused by customs clearance.
We accept the following payment methods.
During the order process, you will be directed to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you have to sign in or register (for a client without PayPal account), identify yourself with your access data and confirm the payment information. After placing the order, FS asks PayPal to initiate the payment transaction. It will be carried out automatically by PayPal immediately afterward.
After you place an order and choose to pay by Credit/Debit Card, simultaneously you need to provide your card details at the next page. For security, FS will not save any of your bank card data. FS will ask your bank card company to initiate the payment transaction immediately after ordering. The payment transaction is carried out automatically by the Credit/Debit card company and the amount will be deducted. We do not add any credit card surcharges. However, a transaction fee might be charged by the issuing bank. You can contact your bank directly if you require more information regarding this.
Note for Payment Information: Your billing name, address and phone number must match the information that appears on your credit card. We reserve the right to cancel any order that does not match these criteria without advance notification you if there is a suspected security breach.
On the checkout page, FS provides bank account details for you to complete payment in bank. FS Finance Department will check the payable amount and update the payment status regularly. You can also keep the payment receipt issued by your bank and send it to your account manager for a quicker response.
The FS account information is also available in Payment Methods page and the order details page (if you choose to pay by Bank Transfer).
On the checkout page, FS provides Electronic Check payment option for you to complete payment for the order. Only U.S. bank accounts are accepted for payment by e-check.
To make a payment with an e-check, you need to provide the following information:
Your bank routing number
Your bank account number (typically a checking account)
The name on your bank account
We also support to receive the payment by Check. More details, please contact your account manager for quicker response.
Net Terms is a specific type of trade credit that allows customers to pay after delivery. Customers should pay in full within certain days of the date when the goods are dispatched according to the approved credit account. It can help businesses to manage budget & expenditure better.
FS now offers standard Net 30 term for approved businesses. Other payment terms such as Net 15, Net 45, etc, are also available per your business requests.
All the Credit orders must be paid before the due date. If the customer has a reason of force majeure and informed FS in written notice before due date, the payment can be deferred to 15 calendar days after the due date.
If the customer fails to make any payment within 15 calendar days after due date without prejudice to any other right or remedy available to the FS, FS shall limit the customer's credit and be entitled to charge customer interest at the rate of one percent (1%) per month above base rate from time to time, until payment in full is made (a part of a month is treated as a full month for the purpose of calculating interest).
After the customer receives the goods, if an after-sales issue is caused by FS, the customer is allowed to suspend the payment until the customer receives the repaired or replaced product. If the after-sales issue is caused by the customer, the customer cannot refuse to pay for the order.
If a Credit order is to be canceled, please inform your account manager in advance in written notice. If the order cancellation is caused by the customer, and the customer has not formally stated and negotiated with FS in advance, the order cannot be canceled.
FS offers shipping options including FedEx, DHL, UPS, EMS, etc. You can also choose to use your own shipping account. To do so, please proceed to the Shipping & Delivery page to know more about our shipping policy.
The delivery of goods will be delivered to the address provided by the consumer/buyer, and any date of delivery given by the seller (FS) is only an estimate. To ensure that each customer will receive the items as soon as possible, your order may be shipped in multiple packages without additional charges from FS. All additional fee for changing shipping address or shipping method should be borne by the customer.
Damaged goods during transportation should be notified by the buyer to the seller. And if any delay is caused by the logistics company, please inform your account manager at the first moment. We may guide you about the remedy procedures. But FS will not be responsible for the possible lose.
For air transportation or maritime transportation, customers need to know whether they should pick up the goods at the airport or sea port. If customers can pick up the goods at the airport or sea port, it is necessary to know the documents that need to be prepared and the fees to be paid. If customers cannot pick up the goods, they should negotiate with the account manager about door-to-door service and the cost in advance.
Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages on our website.
Customer service: You can contact our customer service for questions, suggestions on weekdays by calling +1 (888) 468 7419 or dropping an e-mail to firstname.lastname@example.org.
FS's warranty covers all defects in products manufactured by FS. Only original and unmodified items are covered by the warranty, where damage caused by improper use of said items are not covered.
Damaged items should be returned for evaluation within 30 days. If the item is defected and under warranty, then shipping will be covered by FS. Our Warranty page covers more on this topic.
The content of FS website has been created to the best of their knowledge and belief and has been checked at the time of this writing. FS asks for your understanding, that nevertheless they cannot guarantee the function, actuality, rightness, completeness or quality of information (our own as well as other authors).
FS assumes liability for the company and its vicarious agents - without having agreed the amount of damages - if fundamental contractual obligations or common business practices were violated. Liability in such cases shall be restricted to typical, foreseeable damage. There shall be no liability for loss of prospective profits or damage from the claims of third parties against the ordering party.
FS shall not be liable, outside the obligation to deliver, for slight negligence on the part of its vicarious agents.
Liability of FS for its own intentional and grossly negligent conduct and that of its vicarious agents, as well as liability under product liability law, shall remain unaffected by the above restrictions to liability. Liability for slight negligence shall be excluded.
Employees of FS who are active as vicarious agents of FS vis-à-vis the ordering party shall not be personally liable towards the ordering party in the case of slight negligence.
Liability of FS, as well as of its legal representatives and vicarious agents, for damage from violation of life, body, or health contrary to duty shall remain unaffected.
If a third party should assert claims against the ordering party for the violation of industrial property rights, copyrights relating to the supplied products, the ordering party shall be obliged to give immediate notification thereof. FS shall have the right, if applicable with the support of the ordering party, but at its own expense, to conduct all negotiations for a settlement or any legal proceedings arising therefrom.
If the supplied products have been built in accordance with designs or instructions of the ordering party, the ordering party shall indemnify FS against all claims, liabilities, burdens and costs that are asserted by third parties due to violations of patents, trademarks or samples. A reasonable advance on any costs of legal proceedings shall be granted to FS.
FS shall be obliged to use all knowledge of company secrets and of information that can be classified as confidential it acquires as part of the contractual relationship only for the purpose of implementing this contract. Both parties shall treat all documents and information they receive in and during the fulfillment of a contract with confidentiality and for as long as such documents and information have not become generally known.
These obligations shall also remain in effect after the end of a contract and shall also be imposed on third parties in the case of permitted passing on of documents and information to third parties.
The language available for the conclusion of the contract is English.
We will save the contract text and send you the order data by e-mail. You can also view the detailed order history in “My Account” after signing in to your account.
Every item delivered remains under the property of FS until payment has been made in full. For entrepreneurs, the following shall apply in addition.
We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business. All claims arising from this resale are to be assigned to us in advance - irrespective of any combination or mixing of the reserved goods with a new item - with respect to the amount of the original invoice, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.
Products and technical know-how supplied by FS are intended for use and to remain in the country of delivery agreed with the ordering party. Re-exporting of contractual products - individually or integrated in a system - may require the ordering party to obtain a license and shall be subject to the trade regulations of the related country of delivery agreed with the customer. Regardless of whether the ordering party specifies the definitive destination of the supplied contractual products, the ordering party shall be responsible for obtaining any necessary license from the pertinent foreign trade authorities before exporting such products.
Any further delivery of contractual products to third parties by the ordering party, with or without the knowledge of FS, shall at the same time require the transfer of the export license conditions. The ordering party shall be liable to FS for the correct observance of these conditions.