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  • Last Updated:
  • What Types of Personal Information do We Collect?
  • How DO We Use Personal Information?
  • Do We Share Personal Information With Third Parties?
  • How do we Secure and RETain personal information?
  • Does Fs Transfer Personal Information To Other Countries?
  • How Old Do I Have To Be To Use The Fs Sites Or Other Digital Offerings?
  • What Are My Data Protection Choices And Rights?
  • Does this Privacy Notice change?
  • How can you Contact FS?

  • Last Updated: August 29, 2025

    FS.com, Inc. (collectively “FS,” “us,” “we,” or “our”) is committed to protecting your privacy. This Privacy Policy and Notice at Collection (“Privacy Notice”) describes how we may collect and use information about you (“you,” “user”).
    This Privacy Notice applies to: FS websites, mobile or web applications, and other digital or online services or offerings that link, post, or reference this Privacy Notice; and your interactions with us in the ordinary course of business; e.g., communications by phone, e-mail, or in person as part of a business relationship; or when we interact with companies or organizations you work for (collectively referred to as the “Services”)

  • WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT?

    We collect and generate different types of Personal Information depending on how you use or interact with our Services. For purposes of this Privacy Notice, “Personal Information” means information that identifies, describes, or is reasonably capable of being associated with you that we collect or generate when you use or interact with our Services. The following describe various categories and sources of Personal Information we have collected, may collect, or generate, including in the past 12 months.

    Demographic and Contact Information

    Demographic and contact information that you provide to us. For example, we may collect information such as your name, mailing address, e-mail address, and telephone and fax number.

    Online or Other Account Information

    Username or email address and corresponding passwords, security questions, and other information needed to permit access to certain components of our Services which require registration and/or credentials.

    Webforms and Requests

    Information you submit to us through online or interactive forms available within our Services. For example, you may “contact us,” submit feedback, request additional information about a product or Service, sign up for a mailing or other type of newsletter, or reach out to us regarding a question or concern.

    Websites

    Information such as your username and password to enter certain sections of our websites or Services, unique identifiers, preference information (such as marketing preferences), browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site, operating system, date/time stamp, and clickstream data and other pieces of information further described in Tracking Technologies.

    Mobile Apps

    Some of our Services are available either as mobile applications or mobile sites that you can use on your mobile device. If you use a mobile device to access and use our Services, we may additionally collect mobile-specific information including your device ID, device type, hardware type, media access control (“MAC”) address, the version of your mobile operating system, the platform used to access or download the Services, location information and usage information about your device and your use of the Services. Please note that not all of our mobile services link to this Privacy Notice, so be sure to read the applicable privacy notice before using mobile services.

    Device Information

    Device-specific information including Internet Protocol ("IP") address, hardware model, operating system, unique device identifiers, and mobile network information. We may also associate the information we collect from your different devices, which helps us provide consistent Services across your devices.

    Log Information

    Usage details of our Services, including the address (or URL) where you came from before visiting us, which pages or features you visit or utilize, which browser you use, search terms you enter, and items you click on. We may also create usage statistics and monitor the traffic from your use or interaction with our Services.

    Internet Protocol (IP) Addresses

    IP addresses are unique identifiers automatically assigned to each computer when logging onto the Internet. We generally collect IP address information from visitors using or interacting with the Services and we log them for system administration purposes. In some cases, as described below, we may also use IP addresses to serve you ads on third party websites regarding our Services that may be of interest to you based upon your use or interaction with the Services if you have opted in to certain types of cookies. You can always adjust your Cookie Settings or your individual browser’s settings.

    Location Information

    Your general location information may be collected in a variety of ways depending on how you use or interact with our Services. For example, location information can be derived from your IP address, location information associated with your use of a device, your country or location selection, or other location-based components and content of our Services.

    Business Interactions

    Information derived from your business-related requests, communications, and dealings we have with you, or the company/organization you work(ed) for or are associated with. This may include your job title, business contact information (phone, email, fax, and address), information about products or services you expressed an interest in or purchased from us, or that we have purchased from you or your company/organization, and other information needed to verify your ability to conduct business with us.

    Financial Information

    If you use a bank transfer or credit card to purchase a product or service from us, you must provide information necessary to process thetransaction, such as the bank account number, routing number, or credit card type, number and expiration date. We use third party payment processors, currently PayPal and Payeezy (“Payment Processors”), to assist in securely processing your payment information. If you pay with a bank transfer or credit card, the payment information that you provide through the Services is encrypted and transmitted directly to Payment Processors.
    We do not store your payment information and do not control and are not responsible for Payment Processors or its collection or use of your information. You may find out more about how Payment Processors store and use payment information by accessing the privacy policy for Payment Processors’ services.
    If you elect the PayPal service, PayPal collects, uses and processes your information, including payment information, in accordance with its privacy policies. You can access PayPal’s privacy policy via the following link: https://www.paypal.com/myaccount/privacy/privacyhub.

    Social Media

    Our Services may link to our pages or accounts on third party social media networks (“social media”), but our Services do not use social media plug-ins. If you choose to interact with us on social media, we may collect the information you publish or submit. Note that this information is also governed by the privacy policies of the respective companies offering the social media service.

    Forums and Blogs

    Some Services may link to blogs or forums (“forums”) that may or may not be owned or operated by FS. If you choose to participate in forums, we may collect the information you submit to the forums. Note that such information may also be governed by the privacy policies of the respective companies offering the forums.

    Tracking Technologies

    Our Services may incorporate tracking technologies to provide you with certain functionalities available within our Services. These tracking technologies, including those described below, may collect or generate Personal Information about you when you interact with us, but only if you decide to allow them in your Cookie Settings, or in your individual browser’s settings.
    You may adjust these preferences at any time, and you may be prompted to make your selections again if you navigate to a new part of our Services where different tracking technologies are used. Please review the Cookie Notice that is displayed at the time you use our Services to learn more, and feel free to contact us with any questions.
    Our Services may incorporate the following tracking technologies:
    * Cookies: Small files that are transferred to your device’s hard drive for a period of time to store user preferences and other types of information to help us provide you with certain features. Read more about cookies in our Cookie Notice.
    * Web Beacons: Electronic images placed in the code of a webpage, application, or email that allow us to monitor things such as user activity and site traffic.
    * Tags: Pieces of code, or tags, which gather information about users. For example, tags are used on our websites to better understand online usage patterns and trends. We may also use tags in our emails or newsletters to count how many of those messages are read.
    * Widgets: Small components embedded within our Services which enable you to use certain functionalities.
    * Google Analytics: Google Analytics uses cookies to collect data such as time of visit, website pages visited, time spent on each FS website page, IP address, URL, and type of operating system. To learn more about how Google Analytics collects and processes Personal Information, please visit www.google.com/policies/privacy/partners.

  • HOW DO WE USE PERSONAL INFORMATION?

    Depending on what Services you use and how you interact with us, we may use Personal Information about you in the following ways. We will generally rely on the following business purposes to collect and use Personal Information: performance of a contract, compliance with our legal obligations, pursuing our legitimate interests, consent, or protection of vital interests.

    To administer and provide you with the Services

    If you access a section of our Services requiring a username and password, we will use Personal Information about you to create and/or administer your account, authenticate your credentials, remember your preferences, and allow you to access and use the Services.

    For order fulfillment

    We may collect and use Personal Information to process and deliver your orders, and to inform you about the status of your orders. This could involve the collection and use of certain personal contact information, payment information, account login information, and/or other information related to your purchase (such as products ordered).
    As payments, shipping and delivery are being fulfilled by a third party (bank, online payment company, or logistics company), we will share Personal Information with them for the purposes of fulfillment of the order. You may, as a result, also receive communications from that third party (whether by email, SMS or other methods of communication) regarding the fulfillment of payment or delivery.

    To manage business transactions

    During certain business interactions, we may use Personal Information about you to manage business transactions with you or the company or organization you work(ed) for. This may include making or responding to requests related to the Services or obtaining or making payments for such Services.

    To respond to your inquiries and provide information about the Services

    If you send us questions, make an inquiry or request, or ask for certain information, we may use Personal Information about you to respond to you.

    To send you marketing information

    We may use Personal Information about you to provide you with information about our Services, to send you marketing communications, or to enable you to participate in surveys or questionnaires.

    To serve advertisements you may be interested in

    We may use Personal Information about you to tailor and deliver relevant advertisements to you when you are using our Services, or when you are accessing a third-party service. For example, you may receive online advertisements, emails, texts or social media notifications from us for promotional purposes.

    To improve our products

    We may collect and use Personal Information so we can constantly improve our products, tailor them to your needs, and come up with new product ideas. This mostly involves the collection and use of demographic information and consumer feedback.

    To improve the Services and user experience

    We may use Personal Information about you to gather and create statistics regarding your usage of our Services. For example, we may monitor how many users visit our Services in a given time, which components or pages are most popular, which domains you come from, which browsers you use, and how you navigate our Services. We use this information to better understand our users, personalize users’ experiences and interactions with us, and improve the content and performance of our Services.

    For website sharing (e.g. share cart/product/saved items with a friend) and social media

    We may request and use Personal Information about you so you can use website sharing features, such as our share-with-a-friend features. These features allow you to easily share certain product information, saved items/carts, or shopping cart with your colleagues or friends. These features may also require the collection and use of your friends’ personal information (such as names and email addresses) so that the selected one-time message or content can be delivered to the proper recipients. In most cases, we do not retain the information provided. In some cases (for example, as part of a refer to-share-data program), we may store the information so we can track and conclude the referrals data. For other sharing features administered by third party social networks (such as Facebook’s “Share” and Twitter's “Tweet” features), please refer to the website of the relevant social network for additional information.
    We may collect and use Personal Information about you when you interact with third party social networking features such as “Post to Facebook” or “Tweet to Twitter”. These features may be integrated in our sites or applications for the purposes of allowing you to share FS product/news with your friends, or other stated purposes. If you use these features, we may have the ability to obtain certain information about you from your social networking profile (see “Social network information”). You can learn more about how these features work, and the profile data we may obtain about you, by visiting the website of the relevant third party social network.

    To comply with applicable laws and our legal obligations

    We may use Personal Information about you to comply with applicable laws, regulations, industry codes of conduct, and FS’s internal policies and procedures, including:
    * For compliance with applicable retention obligations;
    * For purposes of adverse event reporting, Materi vigilance, pharmacovigilance, product safety, and other reporting obligations;
    * To respond to lawful requests by public authorities (e.g., to investigate fraud or respond to a government request);
    * To investigate potential breaches; and
    * To protect our rights, property, safety, and those of our users.

    Merger or Sale

    If we are involved in a merger, acquisition, or sale of our assets (or a portion thereof), we may share Personal Information about you with a corporate purchaser, successor in interest, or prospect to the extent permitted by law.

    Other uses

    Where permitted by law, we may also enhance or combine information about you, including Personal Information about you, with information about you that we obtain from third parties for the same purposes described in this Privacy Notice.

    Use of Non-Personally Identifiable Information

    We may use non-personally identifiable information, such as anonymized and/or aggregated Services usage data, in any manner that does not identify individual users for the purpose of improving the operation and management of the Services, including to develop new features, functionality, and services, to conduct internal research, to better understand usage patterns, to resolve disputes, to troubleshoot problems, to fulfill user requests, or for security and compliance purposes. Any non-personally identifiable information that is combined with personal information will be treated by us as personal information.

    Change of purpose

    We will only use personal information about you for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
    If we need to use personal information about you for an unrelated purpose, we will notify you and we will explain the business purpose which allows us to do so.
    Please note that we may process personal information about you without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  • DO WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES?

    We do not sell or share personal information about you for cross-contextual advertising purposes. We may disclose personal information about you to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. In the preceding twelve (12) months, we have disclosed we categories of third parties indicated below.

    FS Affiliates and Subsidiaries

    FS is a global company, and it shares Personal Information with its affiliates and subsidiaries for the purposes described in this Privacy Notice. For more information about FS’s affiliates and subsidiaries in your market, please refer to the Contact Us section of this Notice.

    Service Providers

    We may share Personal Information about you with third party service providers that we hire to help us administer and provide the Services to you; including IT service providers, delivery companies, analytics providers, payment processors, live chat service providers, and third-party fulfillment contractors. These third parties are required to treat Personal Information about you in accordance with appropriate contractual and legal privacy and security requirements.

    Advertising

    We may engage third party service providers who utilize tracking technologies to serve you advertisements that you may be interested in. Some of these advertisements may be personalized to you, meaning that the advertisements are intended to be relevant to you based on what we, or the third-party service providers, know about you. Depending on where you live, we may be required to obtain your consent before we serve you with these types of advertisements. If you are unsure whether you provided your consent, You may make certain choices about these technologies by interacting with our Cookie Settings or by clicking on the Do Not Sell or Share My Personal Information link.

    Embedded Videos

    We may provide embedded videos on our Services that are hosted by third party video providers, such as YouTube (Google). If you click “play” on a video embedded within the Services, the third-party video provider may place tracking technologies on our Service, for example to remember where you left off in the video. Depending on where you live, we may be required to obtain your consent before this type of tracking technology is used. If you are unsure whether you provided your consent to such tracking technology, you can always review and adjust your Cookie Settings or your individual browser’s settings.

    Joint Services

    We may partner with other companies to provide you with Services that are jointly offered or “co-branded” or “co-promoted.” As such, you may see the logos of both FS and one or more of our partners. You should review the privacy notices of such partners before providing them with Personal Information about you, as their privacy practices may differ from ours.

    Links to Third-Party Websites.

    As a resource to our users, we may provide links to other unaffiliated websites or services within our Services. If you choose to visit such third-party websites or services, please note that any information you submit to them is not subject to this Privacy Notice.

    Legal, Professional, and Government

    We may provider Personal Information to government agencies if necessary or requested by law; or to professional advisers including our accountants, auditors and lawyers as required.
    We may also share personal information about you to:
    * comply with any court order, law, or legal process, including responding to any government or regulatory request or
    * a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of FS’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by FS about our Services users is among the assets transferred.
    * If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of FS, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
    * enforce or apply our Terms of Service, and other agreements, including for billing and collection purposes.

  • HOW DO WE SECURE AND RETAIN PERSONAL INFORMATION?

    The security of Personal Information is very important to FS. We use physical, electronic, and administrative safeguards that are designed to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.

    In addition, FS uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. When you enter sensitive Personal Information such as your credit card number on our site, we encrypt it using secure socket layer (SSL) technology.

    In the event that Personal Information about you is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, FS will notify you by e-mail. FS will give you notice promptly, consistent with the reasonable needs of law enforcement and/or FS to determine the scope of the breach and to investigate and restore the integrity of the data system.

    The Internet is not a completely secure environment, and we cannot guarantee that your Personal Information is completely secure. Therefore, we strongly recommend that you use secure methods and use complex passwords to help us keep your account secure. We also strongly recommend that you do not share your password with others or reuse a password on our services that you have used on other websites or applications, as doing so increases your vulnerability to credential stuffing attacks or other malicious cyber activity the possibility of the If you believe that the security of your account or Personal Information has been compromised, please contact us immediately using the contact details we have provided.

  • DOES FS TRANSFER PERSONAL INFORMATION TO OTHER COUNTRIES?

    To provide our services, we may need to transfer and process personal information about you internationally (including to destinations outside the country in which you are located).

    As a result, your information may be transferred to and/or processed in countries which may not guarantee the same level of protection for personal information as the country in which you reside. However, we have taken appropriate safeguards to ensure that personal information about you will remain protected in accordance with this Notice.

    Further information can be provided on request: please contact us using the details found in the section "How do I contact FS?" We have also implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

  • HOW OLD DO I HAVE TO BE TO USE THE FS SITES OR OTHER DIGITAL OFFERINGS?

    Online components of our Services are not directed to children under the age of 13 or 14, depending on where you reside, and we do not knowingly collect Personal Information via online Services from children under the ages specified above. If you think that we have collected Personal Information via an online Service from a child under the ages specified above, please contact us as described below.

    California Minors: If you are a California resident who is under age 18 and you are unable to remove publicly available content that you have submitted to us, you may request removal by contacting us at: legal@FS. When requesting removal, you must be specific about the information you want removed and provide us with specific information, such as the URL for each page where the information was entered, so that we can find it. We are not required to remove any content or information that: (1) federal or state law requires us or a third party to maintain; (2) was not posted by you; (3) is anonymized so that you cannot be identified; (4) you don’t follow our instructions for removing or requesting removal; or (5) you received compensation or other consideration for providing the content or information. Removal of personal information about you from the Services does not ensure complete or comprehensive removal of that content or information from our systems or the systems of our service providers. We are not required to delete the content or information posted by you; our obligations under California law are satisfied so long as we anonymize the content or information or render it invisible to other users and the public.

  • WHAT ARE MY DATA PROTECTION CHOICES AND RIGHTS?

    State consumer privacy laws may provide their residents with additional rights regarding our use of personal information. The following Section applies to individuals who reside in specific jurisdictions that provide additional privacy rights.

    Your Rights and Choices

    Right to Access Specific Information and Data Portability Right. You have the right to request that we disclose certain information to you about our collection and use of personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
    * The categories of personal information we collected about you.
    * The categories of sources for the personal information we collected about you.
    * Our business or commercial purpose for collecting or selling that personal information.
    * The categories of third parties with whom we share that personal information.
    * The specific pieces of personal information we collected about you (also called a data portability request).
    * If we disclosed personal information for a business purpose, the business purpose for which personal information was disclosed, and the personal information categories that each category of recipient obtained.
    Right to Correct Information. You have the right to request we update personal information about you that is incorrect in our systems. You can also review and change personal information about you by logging into the Services and visiting your account profile page.
    Right to Delete. You have the right to request that we delete any personal information about you that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) the personal information from our records, unless an exception applies.
    Right to Opt-out of the sale or sharing of Personal Information for Cross-Contextual Behavioral Advertising. We do not sell of share personal information for cross-contextual behavioral advertising purposes.
    Right to Limit Sensitive Personal Information Use. You have the right to limit the use of sensitive personal information regarding you.
    Non-Discrimination. We will not discriminate against you for exercising any of your rights.
    Right to Opt-Out. You have the right to opt-out of Personal Information processing for targeted advertising, sales, or either limit (opt-out of) or require consent to process sensitive Personal Information.

    How to Exercise these Rights

    The exact scope of these rights may vary by state. To submit a request to exercise these rights you may use one of these three methods:
    Email: legal@fs.com
    Phone: +1 (888) 468-9910
    Submit a Request
    For all requests, please clearly state that the request is related to “Your Privacy Rights,” indicate which type of request you are making, and provide your name, street address, city, state, zip code and an e-mail address or phone number where we may contact you. We are not responsible for notices that are not labeled or sent properly or that do not include complete information.
    To appeal a decision regarding a consumer rights request, please submit your appeal using one of the three methods above. Your appeal should include an explanation of the reason you disagree with our decision. Within 60 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
    Only you, or a person registered with the applicable Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to personal information about you. You may also make a verifiable consumer request on behalf of your minor child.
    You may only make such a request for access or data portability twice within a 12-month period. The verifiable consumer request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative and describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.
    We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
    We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response electronically. Any disclosures we provide will only cover the 12-month period preceding the receipt of the verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide the personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.
    We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

    Opt-out Preference Signals

    Our website honors General Privacy Control (“GPC”) opt-out preference signals when such signals are configured through your browser. You can get further help in configuring your browser by visiting: https://globalprivacycontrol.org/

    California Shine the Light Law

    California Civil Code Section 1798.83 permits users who are California residents to obtain from us once a year, free of charge, a list of third parties to whom we have disclosed personal information (if any) for direct marketing purposes in the preceding calendar year. If you are a California resident and you wish to make such a request, please send an e-mail with “California Privacy Rights” in the subject line to legal@fs.com or write us at: FS.com, Inc., Attn: Privacy Inquiries, 15241 Don Julian Rd, City of Industry, CA 91745, United States.

  • DOES THIS PRIVACY NOTICE CHANGE?

    We may periodically update this Privacy Notice to describe new Services and how such Services may affect our collection and use of Personal Information. If we make material changes to this Privacy Notice, we will post a notice of the material changes on our website. If we use Personal Information about you for other purposes not specified in this Privacy Notice, we will notify you and obtain your consent, to the extent required by applicable law. We encourage you to periodically review this Privacy Notice for the latest information on our privacy practices.

  • HOW CAN YOU CONTACT FS?

    If you have questions or concerns about this Privacy Notice, our information practices, or any other aspect of the privacy and security of Personal Information about you, please contact us using the information below.

    Email: legal@fs.com

    Phone: +1 (888) 468-9910

    Mail: FS.com, Inc. ATTN: Privacy Inquiries, 15241 Don Julian Rd, City of Industry, CA 91745, United States