FS BOX V3&V4 FAQ

24 dic. 2025 - FS BOX V3&V4 FAQ I. Account & Order 1. How to get a FS BOX account? You can register an account on the fs.com or fsbox.com website.If your company has already purchased our FS BOX and optical transceivers, you will get a formal account after registration.If you have purchased only one or neither of them, you will get a trial account after registration. 2. How to upgrade your trial account to a formal account? If you purchase both an FS BOX and an optical transceiver during the trial period, your account will automatically be upgraded to a formal account. If the trial period has expired, please contact your account manager and provide your purchase history to request an account upgrade. 3. What should you do if your account is abnormal? Please contact your account manager as soon as possible to resolve the problem. XQpVb9gFbo4N4cxvpNgcFRG0nFc.jpg 4. What is the difference between a formal account and a trial account? There is no difference between the two in terms of permissions; trial accounts have access to the same services as formal accounts. However, once the seven-day trial period expires, the trial account will be frozen. 5. Why does your account still show a trial period prompt after purchasing an FS BOX and optical transceivers? We will have a 24-hour buffer time after you purchase and sign for these two types of goods. Your account will be automatically converted to a formal account after 24 hours. You just ignore this prompt. image.png II. Optical Module & Configuration 1. What's the difference between Online Configuration and BOX Pro's service? Online Configuration only allows you to modify compatible brands and SN. BOX Pro provides customized services that can modify Compatible Brands, Vendor names, P/N, S/N，as shown below： CRJ9bVEkJonb3OxAAqtcKd3inde.png But we need to review your customized information, which usually takes 1-2 working days， please wait patiently. If you need it urgently, you can contact your account manager. 2. Which tunable transceivers does FS BOX support？ DWDM-SFP10G-C、DWDM-XFP10G-C、DW-SFP10G-40-C、DW-10GSFP-40-C-I、DW-SFP10G-80-C、DW-10GSFP-80-C-I、QSFP-ZR-100G、QSFP-ZR-100G-S. 3. What if you can’t find the compatible brand you need in the Online Configuration section? You can customize the compatible brand code you need in the BOX Pro section. After the engineering team reviews and approves it, you can upload it to your account. The uploaded codes will be displayed below. Click “Configuration” to start the configuration process. image.png 4. Why does “Sorry, no files available” appear when using the Online Configuration service? This issue may be caused by one of the following reasons: The network connection is unstable, preventing files from being loaded properly. Please ensure your network is stable. The required attributes (such as transmission distance or cable length) have not been selected before choosing a compatible brand. The selected transceiver does not currently support the chosen compatible brand. This is normal in some cases. 5. Can FS BOX be used to configure optical transceivers from third-party manufacturers? No. FS BOX only works with FS optical transceivers and DAC/AOC cables. 6. Which optical transceivers are not supported by FS BOX? Due to hardware limitations, the following products are not supported for reconfiguration with FS BOX: HPE-compatible SFP+/SFP28/XFP/QSFP+/QSFP28 transceivers, all 40G BiDi transceivers, GPON transceivers, and 25G SFP28 Loopback Modules. Attempting to configure these products may cause irreversible damage to the transceivers. 7. Why are you unable to use BOX Pro? BOX Pro is available only to users who have purchased FS optical transceivers. If your company has not placed any relevant orders, your order list will appear blank, and BOX Pro will not be accessible. For instructions on how to use BOX Pro, please refer to the related documentation or instructional video. 8. Why do the S/N or P/N values change after configuration? This depends on the compatible brand you select. To ensure compatibility with certain switch vendors (such as Cisco), the transceiver’s part number (P/N) and serial number (S/N) must meet specific requirements. If they do not, the system will automatically modify the P/N and S/N according to the corresponding compatibility rules. 00951b89-9717-42aa-be48-c98e7235a995.png 9. Does the requested code expire? No, it will not expire, you can always use it III. Driver 1. Download & install 1.1 Web (Windows & Mac) Download the driver FS_Service on the fsbox.com website JpsPbGFsfozM2GxsvbOct6nLnZf.png For Windows ① Double-click the driver file FSInstaller.zip ② FS_Service will be automatically activated when the driver is installed, and you can check the FS logo in the notiflication bar. If FS service is not automatically activated, just reload the browser. For Mac ① Double-click the driver file FsinstalMac_Beta.dmg. ② Long click the FS Box and drag to the Application folder. MBOzbkBiDoNzkUxrfbdcuFptnQ5.png ③ Find the FS Box application on Launchpad, then double-click it and a system pop-up prompt will appear，click Open. ④ Status displays in green means the driver is successfully installed and activated normally. MXZ5bz6dvoN4mUxfTo7cIO5CnZg.png 1.2 APP (Android & iOS) You can search for FS in Google or Apple app store to download or scan the QR code below to download. YFl3b0Kxlo0W7WxswnycbN1cnge.png 2. Mac OS prohibits installing the driver FS_Service When you encounter the same problem as in the following picture，follow the method below to solve it. Yq9Mb4rNOotnHPxlyBecDhTmn5f.png For security reasons, macOS prohibits installing anything from outside the Apple App Store by default. To still install certified software, you'll need to change this setting: ① Open your System Preferences and go to Security ② In the General tab you will find the setting 'Allow apps download from' ③ Change it to 'Anywhere'. You may have to activate this setting option by clicking on the lock symbol at the bottom left and entering your password. IyFTbAZXRoZz89xSsjNctR3jnOg.png 3. Why are you prompted to enter your User Name and password? Please ask your system administrator if you do not have administrator rights，the driver does not run without permission. WNOSbKHApop2TPx3eeUcfMfhnne.jpg IV. Use Environment 1. What browsers does FS BOX support? Google Chrom(68 or newer) and Firefox. Htqib3hQmoEfcVxedtPcTSyNnMh.png 2. Does FS BOX work in an offline environment? No, FS BOX requires a stable internet connection to operate. 3. System environment supported by FS BOX FS BOX supports Windows 10 or later, macOS 10.13 or later, Android 5.0 or later, and iOS 11.0 or later. V. Free FS BOX 1. Why are we offering you a free FS BOX? What's the catch? To qualify for the free FS BOX, you simply need to purchase at least one transceiver. We are confident that once you experience the efficiency of the FS BOX for transceiver deployments, it will become an essential part of your workflow. 2. What is required to open your free FS BOX account? Feedback Requirement: You must provide feedback within one month of receiving your free FS BOX to activate your one-year account. Consent: By accepting this offer, you explicitly consent to FS publishing your feedback on our website. Non-Compliance: If we do not receive feedback within the specified timeframe, or if you revoke permission for its publication, FS reserves the right to reclaim the BOX or invoice you for the device at its current retail price. 3. How to activate FS BOX account permanently? Your FS BOX account will be upgraded to a permanent status free of charge if your cumulative spending on transceivers reaches US$10,000 within one year of account opening. If your purchase volume is under US$10,000, the following service fees apply for permanent activation: Spending between US$5,000 – US$10,000: FS-BOX-V3: US$99 FS-BOX-V4: US$199 Spending under US$5,000: FS-BOX-V3: US$199 FS-BOX-V4: US$299 4. Are there any special terms should be considered? FS reserves the right to approve or decline free FS BOX requests at our discretion. Limit of one free FS BOX per company or organization. By participating in the Free FS BOX campaign, you agree to be bound by the FS Privacy Policy and Notice at Collection and Terms of Use. 5. Others Content Rights: By providing your feedback text and photographs (hereinafter "Data"), you grant FS a worldwide, perpetual right to use them, including but not limited to online publications. You warrant that this Data is free of third-party rights and that you possess exclusive ownership or appropriate permissions (such as written consent) to allow FS to publish and use the content. Indemnification: You agree to indemnify FS against all third-party claims regarding infringement of rights (trademarks, copyrights, personal rights, etc.) arising from the use of the Data provided. Both parties shall notify each other immediately if any such claims are raised.

FS BOX V4 Web Configuration Guide

23 set. 2025 - FS BOX V4 Web Configuration Guide Login Operation Step 1: Go to fsbox.com. Step 2: Log in with your FS account. image.png Step 3: Download and install the driver. image.png Step 4: Select 'Configuration', then you can use FS-BOX-V4 on the web side to perform the operations you want normally. image.png image.png You can download the driver on the home page or after signing in. image.png If you don't have an account, click Create an account to create one. image.png It is recommended to activate your service in Google Chrome (68 version and later) 1.1 Install MacOS Driver Step 1: After downloading the driver, double-click the driver file FS Install_ Mac.dmg. Step 2: Long click the FS Box and drag to the Application folder. image.png Step 3: Find the FS Box application on the Launchpad, then double-click it and a system pop-up prompt will appear, click Open. Step 4: Status displays in green means that the driver is successfully installed and activated normally. image.png 1.2 Install Windows driver Step 1: After downloading the driver, double-click the driver file FSInstaller for installation. Step 2: FS service will be automatically activated when the driver is installed, and you can check the FS logo image.png in the notification bar. If FS service is not automatically activated, just reload the browser. Online Configuration Service If you only need to reconfigure the compatibility of optics, please operate as follow. image.png Step 1: Connect FS Box to your computer and insert your transceiver into corresponding port of FS Box. After successful insertion, the status indicator will change from breathing white to always white. image.png Step 2: Choose the compatible brand and click Start Configuration. image.png image.png Some special brands or special transceiver types do not support revise serial number in Online Configuration, and the Yes and No buttons can not be clicked. In this case, you need to apply in Box Pro. image.png If you need to reconfigure multiple transceivers to same compatible brand, you can turn on the Batch Configuration button, then follow the prompts to insert and remove the transceivers one by one. And if you want to stop batch configuration, turn off the button after configuration succeeds. Step 3: Configuration succeeds, then pull out the transceiver. image.png Wavelength Tuning If you need to configure channels for tunable transceivers, please operate as follow. Step 1: Connect FS Box to your computer and insert your tunable transceiver into the corresponding port of FS Box. The platform can quickly identify it. Then choose the P/N of the transceiver, and click the edit icon under the wavelength. image.png Step 2: Choose the wavelength and click Apply. image.png Step 3: You can check the updated wavelength and status after configuration succeeds. image.png Diagnosing Configuration Service If you need to solve compatibility issues with your problematic optics after the sale, please operate as follow. image.png Step 1: Connect FS Box to your computer and insert an identical transceiver that works well into the corresponding port of FS Box. image.png Step 2: Choose the compatible brand of the identical transceiver, and fill in the device model number which the transceiver will be used, then click Start Diagnosing. image.png Step 3: Remove the identical transceiver and insert your problematic FS transceiver after diagnosing succeeds. image.png image.png Step 4: Click Start Matching after the transceiver is replaced. image.png Step 5: Matching succeeds, then pull out the transceiver. image.png Box Pro Service If you need to reconfigure part number of your optics or need to custom compatibility, please operate as follow. image.png 5.1 Application Steps Step 1: Enter Box Pro service and click Request Configuration. image.png Step 2: Locate the order in which the optics you need to reconfigure. Then choose the optics and click Apply. image.png Step 3: Fill the configuration details you need to custom and click Submit. image.png You will receive the auditing result of your application in 1 to 3 business days. image.png image.png If you need more than one configuration brand for your optics, you could add more but less than three at a time. Step 4: Check application status and configuration details in My Applications. image.png 5.2 Configuration Steps Step 1: Connect FS Box to your computer and insert corresponding transceiver into corresponding port. Step 2: Locate the application which is approved and click Configuration. image.png Step 3: After configuration succeeds, you can check the updated information in the reading column. Then pull out the transceiver. 5.3 Batch Configuration Steps a. If you need to configure the same type configurations in large amounts, please operate as follow. Step 1: Connect FS Box to your computer and insert corresponding transceiver into corresponding port. Step 2: Select the application which is approved and click Batch Configuration. image.png image.png If you want to stop the batch configuration, just click Stop Batch Configuration after configuration succeeds. b. If you need to configure multiple types of configurations, please operate as follow. Step 1: Connect FS Box to your computer and insert corresponding transceiver into corresponding port. Step 2: Select the applications which are approved and click Batch Configuration. image.png Step 3: Click Start Configuration, and the system will continue to configure according to the selected order. You just need to insert and remove your transceivers. image.png DDM Information Connect FS Box and insert your transceiver, and then you can click “DDM Information” in the top right corner of the page to check the status of the transceiver, and open the Testing button. It will show voltage, temperature and bias-current values in combination with time based continuous chart for transmit level and receive level (the transceiver needs to be connected with the cable to test receiver level). You can click the download icon to download the testing data. image.png

FS BOX V4 APP Configuration Guide

23 set. 2025 - FS BOX V4 APP Configuration Guide Scan FS Box Step 1: Download FS.COM APP. 图片1.png Step 2: Log in FS.COM APP, click Go to Configure in the Tool section. 图片2.png Step 3: Power on the FS Box, turn on Bluetooth on both mobile phone and FS Box. A. If you have not operated your FS Box through the App before, try to find the new FS Box in the available devices, click the FS Box and connect. 图片3.png B. If you have operated your FS Box through the App before, try to find the online FS Box in Device List, and match. Or if the FS Box in the device list is not in your Bluetooth range, click Add device, and switch to Available Device to scan other new FS Box. 图片4.png Step 4: When FS Box is connected, you will find the real-time battery power and Bluetooth strength on the homepage. 图片5.png Online Configuration Service If you only need to reconfigure the compatibility of optics, enter this section. Step 1: Insert your transceiver into corresponding port of FS Box. If reading succeeds, the status indicator will change from breathing white to always white. Step 2: Choose the compatible brand and click Start Configuration (If you are not able to find your aimed compatible brands, please move on Account→Apply FS Box Configuration→My Orders to apply for the special configuration). Step 3: Configuration succeeds, the page shows transceiver information with the new configuration. 图片6.png Diagnosing Configuration Step 1: Insert an available transceiver that works well into the corresponding port of FS Box. Step 2: Choose the compatible brand of the available transceiver, and fill in the device model number which the transceiver will be used, then click Start Diagnosing. Step 3: Remove the available transceiver and insert your problematic FS transceiver after diagnosing success. Step 4: Click Start Matching after the transceiver is replaced. Step 5: Matching succeeds, then pull out the transceiver. 图片7.png Apply FS Box Configurations If you plan to modify compatibility of FS Transceivers & DAC/AOC Cables beyond the compatible brands online, or need to modify the serial number, model number, and vendor name, you can apply for a custom configuration here . After the configuration application is approved, you can enter Box PRO to make custom configuration changes. Step 1: Login to FS.COM APP. Step 2: Enter Account→Apply FS Box Configuration→My Orders. Step 3: Select the order you plan to customize the configuration for and click on the Apply. Step 4: Click the Add, fill in the detailed custom configuration information, then submit. PS: If an order requires multiple types of configurations, you can add up to 3 configurations at the same time. Step 5: Check the status and details of your configuration application in My Applications. 图片13.png 图片14.png 图片15.png 图片16.png 图片17.png Box Pro Showing custom configurations in My Applications with the status Passed, which can be configured by the customer as required. Single configuration Step 1: Search for the configuration to be configured according to the application number or order number. Step 2: Click on an application to view the application details. Select a configuration to view the configuration details. Step 3: Insert the transceiver in the corresponding port of Box and click on the Configuration button to configure. Step 4: After the configuration is configured successfully, view the updated transceiver information and pull out the transceiver. Batch configuring with multiple configurations Provide an option to batch configuration. Step 1: Insert the transceiver in the corresponding port of FS Box. Step 2: Check multiple configurations and click Batch Configuration. Step 3: Click on Start Batch Configuration, the APP will be configured in order according to the selected configuration list. You only need to change the optical transceiver one by one to complete the batch configuration operation. 图片18.png 图片19.png 图片20.png 图片21.png After Sales If you purchased FS transceivers or DAC/AOC cables, but not have an FS order in your Account, please share your required configuration information with your Acount Manager, and they will apply for the aimed configuration for you offline. Once it is approved, you can simply search for your order number in the After Sales section to find the corresponding configuration and matching. Step 1: Choose an After Sales configuration. Step 2: Insert the transceiver in the corresponding port of the Box and select configuration. Step 3: Click Configuration to write the configuration. 图片22.png 图片23.png 图片24.png 图片25.png Wavelength Tuning Help to modify wavelength for tunable transceivers. Step 1: Insert the tunable transceiver into the corresponding port of the BOX. Step 2: Click on the Wavelength option and select the wavelength you require. Step 3: Click Submit to successfully modify the wavelength. 图片26.png DDM Information Enter the DDM section, insert the transceiver into the corresponding port of the Box, the Voltage, Temperature, and Current Value of the transceiver will be directly displayed. Open the Testing button, the Transmit Power will be displayed, and click the download icon to download the detailed DDM report. 图片27.png

FS BOX V4 Data Sheet

19 mar. 2025 - Product overview FS BOX V4, Multi-Functional Transceiver Tool Kit, is a configuration tool specially developed for working in mobile scenes, allowing you to configure your optical transceiver modules anytime and anywhere. BOX V4 is powered independently by the built-in battery, supports Bluetooth connection, and can easily operate applications on mobile phones through IOS and Android. It supports configuration of SFP/SFP+/SFP28, XFP, QSFP+/QSFP28 and QSFP-DD. Figure 1. FS BOX V4 ____________________________________________________________________________________________________________________ Features and benefits Transceivers configuration: Support SFP / SFP+ / SFP28 / XFP / QSFP+ / QSFP28 / QSFP-DD form factor; you can configure FS transceivers and DAC/AOC cables with rates from 100M to 400G. Bluetooth connection: Support both USB and Bluetooth connections for configuration anytime, anywhere. Li-battery power supply: With the low-power SFP transceiver, it can operate continuously for 9 hours without interrupting configuration; The high-power QSFP-DD transceiver can operate for at least 3.5 hours without interrupting configuration. Smart cloud platform: Support Windows (10 or newer) , Mac OS (10.13 or newer), Android (5.0 or newer) and IOS (11.0 or newer) four operating systems, easily solve your configuration problems. Compatibility configuration: FS has a dedicated optical transceiver configuration research team dedicated to optimizing and expanding the configuration database. This is an ongoing and necessary work for the box team. Monitor and troubleshooting: Connect to the cloud platform to monitor the voltage, temperature, bias current value, TX and RX power of the inserted transceiver. Wavelength tuning for tunable DWDM: Identify whether the inserted transceiver is a tunable transceiver, and configure the transceiver's channel from C19.5 to C60.5 (1561.83-1529.16nm). Service customization: Support custom optical transceiver configuration information, including part number, compatible brand, serial number, and vendor name. ____________________________________________________________________________________________________________________ Product specifications Table 1 shows the key specifications for the FS BOX V4. Table 1. Product specifications Parameter FS BOX V4 Supported form factors SFP, SFP+, SFP28, XFP, QSFP+, QSFP28, QSFP-DD Supported operating systems Windows (10 or newer), Mac OS (10.13 or newer), Android (5.0 or newer), IOS (11.0 or newer) Supported browsers Chrome (68 or newer) Data connector Bluetooth or USB Type-C Bluetooth protocol Bluetooth Specification V4.2 BLE Charging connector USB Type-C Power source type 3.7V battery powered or 5V USB powered Battery capacity 3200mAh Case material Rubber, Polycarbonate A Dimensions (HxWxD) 1.13''x2.89''x6.30'' (28.7x73.5x160mm) Weight 0.2Kg Operating temperature 14°F to 122°F (-10ºC to 50ºC) ____________________________________________________________________________________________________________________ Quality certification At FS, our Quality Commitment lies in all aspects of processes, resources, and methods that enable us to build superior networks for our customers. Through a quality policy focusing on continuous improvement of products and services, we're able to achieve the highest levels of satisfaction for our customers. To that end, every FS employee is accountable for contributing to the value of the products and services we deliver. Figures 2 shows some of the authoritative certifications obtained by FS BOX V4. Figure 2. ____________________________________________________________________________________________________________________ Warranty, service and support FS BOX V4 enjoys a 5-year limited warranty against defects in materials or workmanship. For more information about FS Returns & Refunds policy, visit https://www.fs.com/policies/warranty.html or https://www.fs.com/policies/day_return_policy.html FS provides a personal account manager, free professional technical support, and 24/7 live customer service to each customer.support.html Professional Lab: Test each product with the latest and advanced networking equipment. Free Technical Support: Provide free & tailored solutions and services for your businesses. 80% Same-day Shipping: Immediate shipping for in-stock items. Fast Response: Direct and immediate assistance from an expert. For more information, visit https://www.fs.com/service/fs_support.html ____________________________________________________________________________________________________________________ Ordering information Table 2 provides the ordering information for FS BOX. Table 2. Ordering information Part number Description FS BOX V4 FS BOX V4, Multi-Functional Transceiver Tool Kit, Support FS Transceivers & DAC/AOC Cables, Red FS BOX V4 FS BOX V4, Multi-Functional Transceiver Tool Kit, Support FS Transceivers & DAC/AOC Cables, Yellow FS BOX V3 FS BOX V3, Multi-Functional Transceiver Tool Kit, Support FS Transceivers & DAC/AOC Cables ____________________________________________________________________________________________________________________________ Additional information For more information about FS BOX, contact your account manager or visit https://www.fs.com/c/fs-box-3389 ____________________________________________________________________________________________________________________________ Document history New or revised topic Described in Date Updates to FS BOX V4 Data Sheet Updated all 2/24/2022

FS BOX V4 Quick Start Guide

28 mag. 2024 - For details, please click the attachment icon below to view or download for a good reading experience or resources.