Need Help

Live chat with us

Live Chat

Want to call?

+49 8165 7076169





English / € EUR

  • Deutsch / € EUR
  • English / € EUR


  • Optical Transport Network
  • Campus Network
  • Data Center
  • Structured Cabling
  • By Application


  • Technical Support
  • Customer Support
  • Service Support


  • About Us
  • Contact Us
  • Legal Notice
  • About Us
    FS is a global leading communications hardware and project solutions provider. We are dedicated to helping you build, connect, protect and optimize your optical infrastructure.
    Explore FS
  • Contact Us
    We're here to help. Welcome to contact us at any time for the quick & best technical support & customer service.

    +44 (0) 121 716 1755

    Learn more
  • Legal Notice
    This legal notice provides gerneral information about FS.
    Learn more

Basket Loading

Right of Withdrawal

Instruction on Right to Withdrawal

  • Right of Withdrawal
  • Consequences of the Cancellation
  • Model of Withdrawal Form

Right of Withdrawal

You have the right to cancel a contract within fourteen days. The withdrawal period is fourteen days from the date on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (FS.COM GmbH, NOVA Gewerbepark, Am Gfild 7, D-85375 Neufahrn b. Freising,, Germany phone: +49 8165 7076169) by means of a clear statement (for example, a letter sent by post, fax or e-mail) about your decision to cancel this contract, reasons to revoke this contract.

The right of withdrawal does not apply to goods that have been made explicitly on an order or an individual request.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Our company offer the 30-Day voluntary returns guarantee, this voluntary return policy do not restrict legal right of cancellation. For more, please check our return page.

Consequences of the Cancellation

If you cancel this contract, the cost of returning the goods will be borne by you. We will refund all cost to you (except for the additional costs arising from choosing a different delivery instead of the free standard delivery we offer.) at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this refund, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; we may refuse refund until we have received the goods back.

You must return the goods to us no later than fourteen days from the date on which you inform us of the cancellation of this contract. The cost of returning the goods will be borne by you unless your return is due to an error on our part (you received an incorrect or defective item). And you may also have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to goods that have been made explicitly on an order or an individual request.

The right of withdrawal does not apply to the following contracts:
Contracts for the supply of goods that are not prefabricated and for the manufacture of only your selection or your determination is authoritative or which are clearly tailored to your personal needs.

Model of Withdrawal Form

(If you want to cancel the contract, please offer below information and send it to us.)

  • To FS.COM GmbH, NOVA Gewerbepark, Am Gfild 7, 85375 Neufahrn b. Freising,, Germany
  • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • name of the customer (s)
  • address of the customer (s)
  • Signature of the customer (s) (only when notified on paper)
  • date

(*) Delete as appropriate.

You have shared it successfully.

Leave Feedback about FS

Thanks for visiting FS. For immediate assistance, please visit Help Centre or Live Chat with us.

Rate your overall experience with FS*

Poor Excellent

Please select a topic for your feedback.*


If you would like to hear back from us, please leave your contact information.