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About FS

FS offers different delivery options according to your location to make sure orders delivered fast, local pickup service is also provided. When orders are ready for pickup, we will inform you, and then you can follow these instructions to pick up.

Select pickup warehouse at check out

Goods are ready for pickup

Pick up successfully

When and where do I have to go?

  • Germany

    NOVA Gewerbepark Building 7, Am Gfild 7, 85375 Neufahrn Germany

    +49 (0) 8165 80 90 517

    10:00am - 12:00pm (UTC/GMT+2), 2:00pm - 5:30pm (UTC/GMT+2) | Mon. - Fri.

  • United States

    380 Centerpoint Blvd, New Castle, DE 19720, United States

    +1 (888) 468 7419

    9:30am - 5:30pm (EST) | Mon. - Fri.

  • Singapore

    30A Kallang Pl, #11-10/11/12, Singapore 339213

    +65 6443 7951

    9:00am - 5:00pm (GMT+8) | Mon. - Fri.

  • Australia

    57-59 Edison Rd, Dandenong South, VIC 3175, Australia

    +61 3 9693 3488

    9:30am - 5pm (AEST) | Mon. - Fri.

Tips: If pickup is not available in your locations, you may visit Shipping & Delivery to know how FS delivers orders to you timely.

What do I need to bring?

You will need order nubmer and a valid photo ID to pick up your order, typically a driver's license or other state-issued ID card.

Who can collect the goods?

You can pick up the goods in person or commission someone to collect them. If someone else picks up the delivery, please give us her/his name and telephone number in advance. The person collecting the goods must identify himself/herself with a driver's license or other state-issued ID card.


  • You can choose pickup service at the checkout page. During the pandemic, some warehouses can not provide pickup service temporarily, information will be subject to change at checkout.

  • We offer free customer parking.