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Welcome to FS Support

FAQs

How do I change my password?

If you wish to change your password, please follow the directions below.

1. Click the My Account button located to the right of the Search bar. If you are not signed in, you will need to enter your ID and password.

2. Please select "Password" in the Account Setting page.

3. Enter in your new password and click Update Password.

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How do I change my registered email?

If you wish to change the email you used to register, please follow the directions below.

1. Click the My Account button located to the right of the Search bar. If you are not signed in, you will need to enter your ID and password.

2. Please select "Email Address" in the Account Setting page.

3. You will be asked to sign in again after changing email successfully.

Even though you update the registered email address, the previous order history will still be reserved if you sign in with the new address.

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What should I do if I have problems with signing in?

If you forget your passport, you can click here to reset the password.

If your password and email address are correct, please check the internet connection, enable cookies, enable javascript, and refresh the page. Then please try to sign in again.

If you are still unable to sign in, please contact FS Customer Service Team.

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What can I do with "Case Centre" in the account centre?

"Case Centre" is convenient to use when you have general questions about FS. Here you can ask questions regarding your account, orders, after-sale service, technical support, customised products, etc. We will ensure to respond in the quickest time. Once your query is answered, you can check all the details relating to it in the account centre and also put forward any further questions you may have.

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How can I avoid my account being compromised?

FS will never reveal your account information to any third party. It is recommended that you use a more complicated password when setting the account password, and avoid sharing password information across sites to protect your account security.

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