If the product is sufficient in the AU warehouse, we can ship within 24 hours on business days.

If the product is currently out of stock in the AU warehouse, you can check the estimated delivery date on the product detail page.

For some custom orders, the lead time may be several weeks.

For the estimated delviery time of a specific order, please refer to the "Order Detail" Section when you checkout.

You can customise a product through the product details page or by contacting your account manager. We will do our best to meet the needs of all customers.

All of the products FS offers are universally compatible, and each item is tested fully before it is packaged.

For transceiver compatibility, you can visit our Test Assured Program to see how we perform a compatibility test.

If you have any other questions, you can ask them in My Case for help and assistance.

FS delivers high-value products, solutions and services to achieve your objectives. You can click Request Technical Support to ask for help or enter your account centre and describe the specific problem in my case to seek technical expert assistance.

It is a misconception that using third party transceivers will void your switch warranty. The truth is that they do not. Most software systems do not guarantee unsupported third party transceivers in the product warranty. However usage of third party transceivers will not affect your security and they are compatible with most devices.

It is at the discretion of the original equipment manufacturer to disclose what requirements are needed to ensure their warranty is valid.

When buying in large quantities, you can receive a discount and save even more. To get a discount either:

1. Send an email to Sales@fs.com for a volume discount.

2. Submit your purchase list on "Request Quote" page. You can view the quote update in your account centre and make a purchase directly with the quoted price.

Absolutely. As a well-known manufacturer and supplier of fiber optic products, many of our products are not listed on the website. Contact our customer service team or your dedicated account manager. They can help you place an order for the product you need.

Unfortunately, we can not provide exact delivery times. The delivery time varies for each product depending on stock availability.

The estimated shipping date is shown on each product page. The shipping time for your order will be stated in the Shipping and Review Items section of the checkout page.

Orders of eligible items over A$99 can receive free delivery with default shipping method. Orders containing heavy or oversize items or delivered to remote cities are not eligible for this service. Learn more details on Shipping & Delivery page.

Add the products to shopping cart and proceed to the checkout page. Then you will find the delivery options available for your order and the corresponding delivery cost.

As the purchase has not been completed yet, you will not be charged until you click "Confirm Order" and fill in your payment information.

All orders dispatched from Melbourne Warehouse to any destination in Australia will be charged GST rate of 10%, in accordance with the “A New Tax System (Goods and Services Tax ) Act 1999”.

If the order contains any heavy or oversize items (without “Free Delivery” message on the product page), you need to pay the possible additional charges caused by customs clearance.

For orders delivered to New Zealand, no GST will be charged. But you need to pay the possible additional charges caused by customs clearance.

Once the order has been packaged, you cannot change the shipping address. If you have not completed payment, you will need to cancel the order and re-order the product with the correct address.

If you have already completed payment, please contact your account manager or online Live Chat service team to modify.

After your products have been shipped, it may take 2 to 3 business days to deliver them to you.

However, all delivery dates specified are estimates only and are subject to change depending on a number of factors, including but not limited to, weather conditions, international customs procedures, local couriers and delivery companies, etc.

Please use the tracking number to track your package on the official website of the logistics company.

There are two ways to obtain the tracking number:

Email

You will receive a notification email from our warehouse once your order is on its way.

Online

You can get the tracking number in your Account Centre.

You can also contact your account manager to check your order status.

We provide different delivery methods with different delivery time and prices. If you need a product urgently, you can choose those delivery methods that can provide the earliest delivery date.

Yes, we can provide TNT Overnight Express Service and TNT 9:00 Express Service for orders in stock in our Melbourne warehouse if you place an order by following the process below:

1. Choose a payment service whose remittance can be confirmed once you finish payment (like PayPal, Credit Card or Net Terms).

2. Place order and complete payment before the logistics cut-off time 3pm AEST.

3. Check the product availability and choose TNT Overnight Express Service and TNT 9:00 Express Service (if the product is non-stock in Melbourne warehouse or shows "customised", the overnight service will not be offered).

If you place an order before the logistic cut-off time and the product is in stock, you will get it the next day.

However, please note that there may be certain factors we have no control over, such as weather conditions, local couriers and delivery companies schedules which may influence the delivery date. In such cases, we hope you can understand these circumstances are out of our control and we try our best to deliver our products in the quickest time frame.

If you have any questions, feel free to Contact Us.

Yes. You can see the pick up option at the checkout page if it is available for your destination. If it is, simply fill in the information and wait for the related information from our warehouse to pick it up.

The delay may result from the time required to synchronise payment confirmation between our system and the payment processor's system. We will deal with the order once remittance is confirmed.

If you need the product(s) urgently, you can choose different payment methods such as credit card or PayPal which are faster.

If you have not completed payment for the order, you can click "Cancel Order" in Order Details.

If you have already paid for it, please contact your account manager immediately to cancel the order and receive a refund. Please note that most orders are automatically transmitted to our warehouse systems to process, therefore it may not always be possible to cancel your order. Your account manager will assist you in this matter.

Orders containing customised items or other special conditions cannot be cancelled once they have entered the "processing" status.

If you have not completed payment, you can click "Buy Again" in Order History and cancel the previous order.

If you have already paid, please contact your account manager to change items for you. Or contact our customer service team to cancel the order for you. Then you can then place a new order.

Note: Changes or modifications can't be made as soon as it enters shipping process.

Check it in Quote History and confirm if there is a quoted price. If it exists, checkout the payment directly. If not, ask account manager or customer service to place an order, and a payment link will be sent to you.

Please make sure you have completed all of the information in the checkout confirmation page.

An order confirmation email will be sent to you once we have received your order, containing all of your order details.

If you do not receive an order confirmation email even though you have completed all the steps, please check whether the order exists in your order history in the account centre. If not, please contact your account manager for further assistance.

You can get the invoice for your order in the Order Details page. Or contact your account manager via email to get the invoice for your order.

Please provide any of the following information:

1. FS Order Number (if the question is related to any specific order).

2. RMA number (if the question is about an approved after-sale request).

3. E-mail address associated with your FS account.

4. Product(s) ID or description of item(s).

FS provides Net Terms for approved customers which allows you to purchase and receive products or services without immediate payment, in accordance with agreed payment terms and conditions. The standard Net 30 is now available for approved customers.

Other payment terms, such as Net 15, Net 45, etc., are also available upon request for your business.

There are various reasons for the failure of an online payment, such as inaccurate bank card information, payment request rejection by the bank, network connection problems, etc. If this happens, you can re-initiate the purchase process and try again. If you still cannot pay, please contact your account manager for help.

FS does not store your payment details such as bank cards, credit cards or any other payment information. When you make a payment, the system will only send relevant payment information to the third-party payment platform or bank securely.

Don't worry. Please contact the bank to confirm the deduction amount, date, and payee. It would be more helpful if you can offer an image or receipt with this information. Then your account manager will help you check.

If you simply change your mind or do not need the products, you can submit a return if the item is eligible for 30-day return service.

To review your item’s return eligibility and warranty period, please check FS Products Warranty.

An RMA form is necessary for you to process the return. All items must be returned with an RMA form accordingly. RMA means "Return Merchandise Authorisation", which is provided by us after confirming your return.

Registered customers can get the RMA in the Return Review page of the account centre. If you process the return offline via emails, please contact your account manager to get the RMA.

Yes, within the product warranty period, we offer a free maintenance service. If the warranty period has expired, we can still repair it for you, but we will charge a fee case-by-case. Learn more details about the Warranty Period.

We will process the refund immediately after we have received the returned products. Usually, you will receive the refund within 3-5 business days. View more details about the Return Policy.