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Optical Transport Network

Data Center Cabling

Enterprise Networks

Patch Cable

Free
Project Support

Multi-brand Compatiblity

Coded & Tested In-house

Design Consistency

Free
Project Support

For Enterprise

For Service Provider

For Cloud Provider

Free
Project Support

In-Building Wireless

Power Over Ethernet

Netwoking & Security

Free
Project Support

Multi-brand Compatibility

Coded & Tested In-house

Design Consistency

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Enjoy a Better Shopping ExperienceFast and flexible global shipping from FS.COM.
  • 310,000+ Inventory, Ship Same Day

    FS.COM carries a full inventory of fiber optic and networking products available through our website, enabling us to ship most orders within 24 hours. For customers within the default service areas as below, will have their orders be preferentially shipped out from our CN Warehouse, located in:

    NO.6, Li Miao Road
    Canglong Island
    Jiangxia District
    Wuhan, 430205
    China
    Tel: +86 (027) 8763 9823

    Default service areas: Asia, Oceania, South America, Africa, European countries beyond the service of EU warehouse.

    Shipping & Delivery

    FS.COM offers same-day shipping for standard in-store orders Monday-Friday. Saturday Delivery is available.

    Shipping Details:

    Shipment via DHL, get your order within one-three business days after items leave warehouse.
    Shipment via UPS Express, get your order within one-three business days after items leave warehouse.
    Shipment via FedEx IE, get your order within four-six business days after items leave warehouse.
    Shipment via DHL, get your order within two-five business days after items leave warehouse.
    Shipment via EMS, get your order within three-seven business days after items leave warehouse.
    Shipment via TNT, get your order within two-five business days after items leave warehouse.

    FS.COM also offers a "use my own shipping account" option at checkout, if you prefer to use your own shipping account and rates with DHL, FedEx, UPS or other Express carriers, just choose your carrier, shipping service and input your corresponding account number. By providing your shipping account, FS.COM will not charge you any shipping rates.

          China

    About Duty and Tax

    For dispatch from CN Warehouse, FS.COM will only charge the items and shipping fee when placing an order. These packages may, however, be assessed import or customs fees, depending on the laws of the particular countries. Any customs or import duties are levied once the package reaches the destination country. Additional charges for customs clearance would have to be borne by the recipient; we have no control over these charges and cannot predict what they might be. Since customs policies vary widely from country to country, you may want to contact your local customs office for further information. If needed, FS.COM can help arrange to pre-pay the DUTY TAX.

    If you experience any problems or have further questions, please contact our customer service center or your assigned sales representative for more details.

  • 510,000+ Inventory, Ship Same Day

    FS.COM carries a full inventory of fiber optic products and networking products available through our website, enabling us to ship most orders within 24 hours. For customers in the U.S., Canada, and Mexico, orders will be preferentially shipped out from our U.S. Warehouse, located in:

    820 SW 34th Street Bldg W7 Suite H
    Renton, WA 98057
    United States
    Tel: +1 (877) 205 5306
    Default service areas: USA, Canada & Mexico

    Note: If you are located near our warehouse, in-person warehouse pickups are available. (Pacific Time Zone - 8:30am to 17:30pm)

    Shipping & Delivery

    • For customers in United States

      Shipment via UPS 2nd Day® service, get your order within two business days after items leave warehouse.
      Shipment via UPS Next Day® service, get your order within one business day after items leave warehouse.
      Shipment via FedEx Overnight® service, get your order within one business day after items leave warehouse.
      Shipment via FedEx 2Day® service, get your order within two business days after items leave warehouse.
      Local customers can place online orders for In person pick ups at our warehouse for a quick and easy pickup.

      For customers in Canada & Mexico

      Shipment via DHL, get your order within one-three business days after items leave warehouse.
      Shipment via UPS Express, get your order within one-three business days after items leave warehouse.
      Shipment via FedEx IE, get your order within four-six business days after items leave warehouse.

      FS.COM also offers a "Use my own shipping account" option at checkout, if you prefer to use your own shipping account and rates with DHL, FedEx, UPS or other Express carriers, just choose your carrier, shipping service and input your corresponding account number. In this case, FS.COM will not charge you any shipping rates.

      Order before 4:30pm (pacific standard time) on weekdays, and we will ship in-stock items the same day!

    Partial Shipments

    All orders within the default service areas will be shipped out from our U.S. warehouse. If your order dispatched from our U.S. Warehouse includes items unavailable to ship immediately, a partial shipment will be generated at no additional cost. In-stock items will be shipped same-day and the rest will be shipped out upon an arrival at U.S. Warehouse and shipping date is suggested at check-out page.

    Approximate Lead time:
    Transit from CN Warehouse takes nearly one week.
    Transit from EU Warehouse takes four-five days.

    FS.COM displays and updates all our items live with real-time inventory data in each warehouse to ensure our customers can confidently proceed with their purchasing plan. You may find inventory details on each item right above the 'add to cart' icon on the product page. The estimated delivery time for every part of your order will be updated after order comfirmed.

    About Sales Tax

    If items are shipped to an address within Washington State, payment will be remitted to our U.S. bank account by Wire Transfer or Check, and a 10% sales tax will be charged in accordance with Washington State tax laws. However, if you are able to provide a valid tax exemption certificate for the state(s) where you are located, no sales tax will be collected.

    Items shipped to Canada and Mexico are free of sales tax but buyer will be responsible for custom clearance and duty tax. When placing your order online, we will only charge the shipping fee and exclude any duty or tax from the order total (FS.COM default). If needed, FS.COM can help arrange to pre-pay the DUTY TAX.

    If you experience any problems or have further questions, please contact our customer service center or your assigned sales representative for more details.

  • 100,000+ Inventory, Ship Same Day

    FS.COM carries a full inventory of fiber optic products and networking products available through our website, enabling us to ship most orders within 24 hours. For customers in Europe as below, orders will be preferentially shipped out from our EU. Warehouse, located in:

    Building 7, NOVA Neufahrn Gewerbepark
    Am Gfild 7, 85375, Neufahrn bei Freising
    Munich, Germany
    Ust. ID.: DE313377831
    Tel: +49 (0) 89 414176412
    Default service areas:

    Note: If you are located near our warehouse, in-person warehouse pickups are available.(Central European Time UTC+01:00 - 8:30am to 17:30pm)

    Please note that our EU(Germany) Warehouse is still under construction. We are continuously expanding our inventory, but cannot yet ship all our products from EU(Germany) Warehouse until our complete product range is available.

    We offer customers two different shipping options as well as the corresponding VAT rates, the VAT rates depends on whether the goods are shipped from our EU(Germany) Warehouse (if available) or from our CN Warehouse in China. We apologize for any inconvenience caused by this. FS.COM is dedicatedly working to improve our service. Orders delivered outside the EU, UK, and Monaco territories can not be shipped from our EU(Germany) Warehouse.

    To make sure your packages pass your local customs as quick as soon, please fill your EORI(Economic Operator Registration and Identification) number when placing order. The EORI(Economic Operator Registration and Identification) Number is required by your local customs, without it, you aren’t able to complete the Entry Summary Declaration which is a mandatory step in the import.

    Shipping & Delivery

    Delivery Details:

    Delivery via UPS Standard shipping, get your order within one-three business days after items leave warehouse.
    Delivery via UPS EXPRESS SAVER shipping, get your order next day before 5:00 pm after items leave warehouse.
    Delivery via DHL EXPRESS shipping, get your order next day before 9:00 am-12:00 am after items leave warehouse.

    FS.COM also offers a "Use my own shipping account" option at checkout, if you prefer to use your own shipping account and rates with DHL, FedEx, UPS or other Express carriers, just choose your carrier, shipping service and input your corresponding account number. In this case, FS.COM will not charge you any shipping rates.

    Order before the cut-off time of 4:00pm (UTC/GMT +1 Time Zone) Monday-Friday and enjoy SAME-DAY SHIPPING.

    Partial Shipments

    All orders within the default service areas will be shipped out from our EU warehouse. If the order dispatched from our EU Warehouse includes items unavailable to ship immediately, a partial shipment will be generated at no additional cost. In-stock items will be shipped same-day and the rest will be shipped out upon an arrival at EU Warehouse and shipping date is suggested at check-out page.

    Approximate lead time:
    Transit from CN Warehouse takes nearly one week.
    Transit from US Warehouse takes four-five days.

    FS.COM displays and updates all our items live with real-time inventory data in each warehouse to ensure our customers can confidently proceed with their purchasing plan. You may find inventory details on each item right above the 'add to cart' icon on the product page. The estimated delivery time for every part of your order will be updated after order comfirmed.

    About VAT(Value Added Tax)

    VAT in Germany and other EU countries

    In accordance with the laws governing members of the European Union, FS.COM is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. All items in our catalogue are subject to the regular VAT rate of 19% in according to the General Tax Law of Germany, and you will be able to see your total amount inclusive of applicable VAT before you pay your order, when you have completed your order information (including your business type and delivery address).

    For orders delivered to destinations in Germany, we will charge a 19% VAT in according to the General Tax Law of Germany. For orders delivered to EU destinations outside of Germany, we will charge a 19% German VAT if the customer is an individual legal identity, but if the customer is a business buyer and has a valid VAT Identification Number, VAT will not be charged.

    VAT outside EU countries

    For dispatch to countries outside of the EU, VAT will not be charged. These packages may, however, be assessed import or customs fees, depending on the laws of the particular countries. Any customs or import duties are levied once the package reaches the destination country. Additional charges for customs clearance would have to be borne by the recipient; we have no control over these charges and cannot predict what they might be. Since customs policies vary widely from country to country, you may want to contact your local customs office for further information. If needed, FS.COM can help arrange to pre-pay the DUTY TAX.

    If you experience any problems or have further questions, please contact our customer service center or your assigned sales representative for more details.

Call Center

To help provide a more efficient and enjoyable shopping experience, FS.COM offers a dedicated 24/7 customer support service:

  • Language: English, German, French, Spanish & Russian
  • Service Time: 24 hours
  • Service Type: Call & Live chat & Email
  • Service Content:
     Order & Payment Issue
     Order Status Checking
     After Sales & RMA
     Product and Technical Support
  • Contact Us
Return Policy & Warranty

FS.COM provides a 30-day return & exchange service for ANY reason on our products. For all return & exchanges within 30 days, we will undertake the shipping fee’s both ways if the return is caused in fault of FS.COM, such as a quality issue. For more details, please click Return policy.

Returns can be started on your FS.COM account easily, for any problem, you can contact us through your sales representative.

FS.COM provides warranty for almost all products, if you would like to know more on warranty periods for specific items, please click Warranty.

Payment Options

FS.COM offers a variety of payment methods for your convenience:

Payment In advance: Credit/Debit Card, PayPal, Wire Transfer, Checks available.
Purchase Order Payment: NET30 is default in FS.COM, NET15/45/60/90 are also available.
If you require a PO payment, please contact your assigned sales representative.

For more payment information, please click payment methods .
If you need a W9 for a payment, please click Net 30 & W9.