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Privacy Policy

FS.COM Limited Online Privacy Policy is committed to protecting your privacy and
providing you with a great shopping experience on our website.

Privacy Policy for FS.COM Limited

At FS.COM Limited, we value you as a customer, respond to your privacy, and recognize the need to safeguard the personal information that you provide to FS.COM Limited when you request information, register for an event, purchase a product, or download documents. The following explains our online information practices and how your information is collected, used, and protected.

Collection of Your Personal Information

FS.COM Limited is the sole owner of the information collected on this website. We will not sell, share, or rent this information to third parties in any way other than what is disclosed in this statement.

Site Browsing

We use your IP address to help diagnose problems with our server, to administer our website, and for aspects of session management, like the operation of the shopping cart.  However, IP addresses are never associated with a specific identifier, and are not used to identify you. Our site uses cookies to keep track of your shopping cart. We use cookies to save your password so you don't have to re-enter it each time you visit our site. Our site’s order form requires users to give us contact information (see “What We Collect” below) and a unique username and password. The customer's contact information is used to contact the visitor when necessary. Unique identifiers (such as username and password) are collected to verify the user's identity.

Registration Page

During registration, users must provide their contact information (including name, email address, country, and VAT number). This information is used to contact users about the services on our site for which they have expressed interest.

Order Page

We request information from the user on the “My Order” page. Here a user must provide contact information (including name, email address, and phone), shipping and billing address information (including VAT number), financial information (including credit/debit card number), and shipping information. This information is merely used for billing purposes and to fulfill a customer's order. If we have trouble processing an order, we will use this information to contact the customer.

Email Newsletter

If a user wishes to subscribe to our newsletter, we require that they submit their email address to us. Those who choose to no longer receive this newsletter may unsubscribe by calling at +1 (877) 205 5306, or email us at Sales@fs.com.

Live Chat

Customers with urgent questions about FS.COM Limited products or services may seek quick answers from our customer service department via Live Chat. Users provide their names and email addresses to engage in a conversation with a customer service representative. For the sake of service quality assurance, this conversation may be monitored. By entering live chat, the user agrees to be contacted about the subject of the conversation in the future.

Product Reviews and Q&A

Customers are encouraged to leave product reviews and service comments, or ask any questions via the FS.COM Limited website. If a user provides his or her email address within their submission, it is very convenient for us to use this information to contact you to proactively resolve any potential issues. All reviews that are submitted belong to the property of FS.COM Limited and we reserve the right to use and reproduce these reviews in whole or in part without any reference to personally identifiable information.

RMA Request

FS.COM Limited is always committed to total customer satisfaction, and recognizes that customers may occasionally need to return products for exchange or refund. In this case, the customer should submit the form to apply for an RMA, provide relevant information, including name and email address, and a valid RMA number to process the return.

Use of Your Personal Information

We require this information to understand your needs and provide you with better service. We will use the information in the following ways:

  • Internal record keeping.

  • To contact you regarding any financial transactions or information.

  • To provide you with access to certain parts of the website.

  • To customize your personal online shopping experience.

  • Online payment.

  • Website improvement.

Personal Information Management

To access your online information, log in to your account. Your personal information is saved in “Account Settings,” and you can view and/or modify this data at any time. You must have your username and password available to access your account. If you forget your password, you may submit your information on the “Forgot Your Password?” page, and FS.COM Limited will send you an email with a link to reset your password. If you forget both your username and password, please call us at +1 (877) 205 5306 or send a message to Sales@fs.com.

You may choose to restrict the collection or use of your personal information. Whenever you are prompted to fill in a form, make sure to click the box that indicates you do not want the information to be used by FS.COM Limited for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time and send an email to Sales@fs.com. We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required to do so by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you are interested in receiving this information.

Security Production

FS.COM Limited takes every precaution to protect our users’ information. When users submit sensitive information via the website, the information is protected both online and offline. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

This site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as safeguarding all financial transactions done through this site with Secure Sockets Layer (SSL) encryption; granting only employees who are providing a specific service access to your personal information; and only working with third-party service providers who also secure their computer hardware.

*While our business is designed with safeguarding your personal information in mind, please remember that 100% security does not presently exist
anywhere, online or offline.

Use of Log Files and Cookies

The FS.COM Limited website automatically collects information using “cookies”. Cookies are small data files stored on your hard drive by a website. Among other things, cookies enable our website to recognize customers and remember their interests so that we can customize content and enhance the personalization of your online experience. For example, after the initial set-up and login, these cookies enable you to come back to our site again without having to log in each time. Most web browsers automatically accept cookies, however you may reset your browser to decline cookies if you prefer. Choosing to do this will limit the functionality of some areas of the website.

Changes to This Privacy Statement

1.FS.COM Limited may change this policy from time to time at our discretion. If you have any questions with regard to the privacy policy, you are welcome to contact us at Sales@fs.com, or call us at +1 (877) 205 5306.

Fiberstore Inc., 820 SW 34th Street Bldg W7 Suite H, Renton, WA 98057, United States
FS.COM GmbH, Building 7, NOVA Neufahrn Gewerbepark, Am Gfild 1-11, 85375, Neufahrn bei Freising, Munich, Germany

FS.COM Limited, 1220 Tung Chun Commercial Centre, Shanghai Street 438-444, Kowloon, HongKong