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Privacy Policy

FS.COM Online Privacy Policy is committed to protecting your privacy and
providing you with a great shopping experience on our website.

Privacy Policy for FS.COM

FS.COM has created this privacy statement in order to demonstrate our firm commitment to privacy. At FS.COM, we value you as a customer, respect your privacy and recognize the need to safeguard the personal information that you provide to FS.COM when you request information, register for an event, purchase a product, or download documents. The information we learn from you helps us personalize and continually improve your shopping experience at FS.COM. The following explains our online information practices and how your information is collected, used and protected.

Collection of Your Personal Information

FS.COM is the sole owner of the information collected on this website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Site Browsing

We use IP address to help diagnose problems with our server, administer our Web site, and for aspects of session management, like the operation of the shopping cart. However, IP addresses are never associated with a specific identifier, and are not used to identify you. Our site uses cookies to keep track of your shopping cart. We use cookies to save your password so you don't have to re-enter it each time you visit our site. Our site's order form requires users to give us contact information (see 'What We Collect' below) and unique username and password. The customer's contact information is used to contact the visitor when necessary. Unique identifiers (such as username and password) are collected to verify the user's identity.

Registration Page

During registration, users must provide their contact information (including name, email address, country and VAT number). This information is used to contact users about the services on our site for which they have expressed interest.

Order Page

We request information from the user on “My Order” page. Here a user must provide contact information (including name, email address and phone), shipping and billing address information (including VAT number), financial information (including credit/debit card number), and shipping information. This information is merely used for billing purposes and to fulfill a customer's order. If we have trouble processing an order, we will use this information to contact the customer.

Email Newsletter

If a user wishes to subscribe to our email newsletter, we ask for that person's email address.Those who choose to no longer receive this newsletter may unsubscribe here, or call us +1 (877) 205 5306 or email us

Live Chat

A customer, who may have urgent questions about the product or service, should be quickly answered via live chat by our customer service department. Users provide their names and email addresses to engage in a conversation with a customer service representative. For the sake of service quality assurance, this conversation may be monitored. And by entering live chat, the user agrees to be contacted about the subject of the conversation in the future.

Product Reviews and Q&A

Customers are encouraged to leave product reviews and service comments, or ask any product questions via FS.COM website. If users provide the email addresses, it is very convenient for us to use this information to contact you for proactively resolving a product or service issue. All reviews that are submitted belong to the property of FS.COM and we reserve the right to use and reproduce these reviews in whole, or in part wtihout any with no reference to any personally identifiable information.

RMA Request

FS.COM is always committed to total customer satisfaction, while a customer may need to return the product for exchange or refund. In this case, the customer should apply for a RMA form, provide revelant information (including name, email address) and a valid RMA number to process the return.

Use of Your Personal Information

We require this information to understand your needs and provide you with a better service. We will use the information in following aspects:

  • Internal record keeping.

  • Contact you regarding any financial transactions or information requests.

  • Provide you access to certain parts of the website.

  • Customize your personal online shopping experience.

  • Online payment for your products from FS.COM.

  • Use the information to improve the content of the website.

How You Change and Control Personal Information

Your personal information save in the personal center. You can access your online information anytime to view and/or modify this data by accessing your
account. You must have your username and password available to access your account. If you forget your password, your can reset it by the email we
send you, so that you can re-register. If you forget both your username and password, please call call us +1 (877) 205 5306 or email

You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by
FS.COM for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to
or emailing us at We will not sell, distribute or lease your personal information to third parties unless we have your permission or are
required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find
interesting if you tell us that you wish this to happen.

How We Protect Your Security

FS.COM takes every precaution to protect our users" information. When users submit sensitive information via the website, the information is protected
both online and offline. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place
appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as:
Safeguarding all financial transactions done through this Site with Secure Sockets Layer ("SSL") encryption.
Granting only employees who are providing a specific service access to your personal information.
Working only with third-party service providers who we believe adequately secure all computer hardware.

*While our business is designed with safeguarding your personal information in mind, please remember that 100% security does not presently exist
anywhere, online or offline.

How We Use Log Files and Cookies

FS.COM website automatically collects information using "cookies." Cookies are small data files stored on your hard drive by a website. Among other
things, the cookie enables our website to simply remember the interests of our users and to recognize a customer so that the website can customize
content to enhance and personalize the online experience. As examples, the user does not have to login a password more than once, thereby saving
time while on our site. Most web browsers automatically accept cookies, you may reset your browser to decline cookies if you prefer. However, you will
be limited in the functionality of some areas of the website.

Changes to This Privacy Statement

FS.COM may change this policy from time to time, at our discretion.
If you have any questions with regard to the privacy policy, welcome to contact us at, or call us +1 (877) 205 5306.

Fiberstore Inc., 820 SW 34th Street Bldg W7 Suite H, Renton, WA 98057, United States
FS.COM GmbH, Building 7, NOVA Neufahrn Gewerbepark, Am Gfild 1-11, 85375, Neufahrn bei Freising, Munich, Germany

Fiberstore Co., Limited, 1220 Tung Chun Commercial Centre, Shanghai Street 438-444, Kowloon, HongKong