Only one mix-up in years of being a customer. Single error was an incorrect item was shipped on an online order, and that was remedied immediately when I called and sent back the item. There have been many more orders that were perfectly fulfilled without any hiccups!
My item happened to be out of stock but the staff called and emailed me practically right away to let me know. finally I got what I needed with the best price, and great prices on other items, so I know I will be back in the future. Thanks for your customer service.