DON'T THINK THAT ONCE YOU HAVE PAID THE INVOICE THAT IS IT, BECAUSE THERE IS MORE COST INVOLVED ONCE IT HAS BEEN CHARGED. If you buy from these people after reading this then you deserve all the problems you're going to get. Absolutely abysmal service. Never experienced such poor service and such a deceitful company before. BUYERS BEWARE they forget to advise you on their website that there is an import duty to be paid on top until AFTER the invoice has been paid. I was horrified that after spending what I did I was then told I had to pay out even more. Also beware the processing time doesn't happen in the time frame they say. Add on at least another 7-10 days to actually receive anything. They refuse to accommodate when there is a problem. They admit they are in the wrong then refuse to refund anything. If you try live chat they just ignore you when they don't want to answer. AVOID THIS COMPANY AT ALL COSTS. I WILL NEVER USE AGAIN!!!
I’m sorry to bring you trouble, but I think that there is a little misunderstanding for us.
1.For the import duty: It be collected upon delivery from the carriers for certainly packages in international trade, so these charges are recipient’s responsibility as Fiberstore only charging the product cost and freight from our customers, please click here to check.
2.For the time: All the products be divided into processing time and shipping time, your ordered the product processing time is 2~4 business days be displayed on our product pages, the shipping time by DHL is 2~5 business days be displayed on your order pages.
Your order processing: Received your order at August 18th.
The order be processed at August 18th.
Order be completed produced at August 21th.Only spend to 3 days.
The goods be shipped by DHL at August 21th.
The parcel arrived at UK at August 24th.Only spend to 3 days.
3.For the refund: We did not violate the contract of sale, and our products quality no problem, so our company not support refund, please understand.
For our live chart: She did not ignore you, maybe the custom service is too busy to give you a reply in time casue there are too many customers talking with her in the same time. Also, she should have asked the corresponding sales to contact with you soon.
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